SERVPRO of Pickens County

Great experience. From the customer service lady Dot to the guys that installed the unit....all were professional and courteous. Mark the project manager was on the ball all the way with the logistics. Use these guys if you have the opportunity or need. We have used them in the past for minor heating and ac tune ups but this was the first big job and the results were outstanding. They removed my old furnace and left the jobsite clean. A++

They did not actually do the mold remediation, they did the clean-up but they didn't do anything to help eradicate the mold issue. Their clean-up process was as much as the others was giving me to completely eradicate the situation, they were more expensive and didn't do a thorough job of what I needed done. They probably would have done a fine clean-up job but they didn't do anything to eradicate the mold for me. It was about $5,000 for them as well but again it didn't include anything that the other companies are doing. It didn't include vapor barrier or the mold eradication, it was just basically a clean-up service and the breakdown for our number correctly with them. You, as the customer, pay for everything that was required for that job like protective gear for the people and all that which I thought was a little strange but I guess they go out for each job for a particular circumstance and they protect their people based on that circumstance and you pay for protection. At least they did get back to me, they are one of the few companies that did. I probably called 12 companies and I got 10 of them to come out, and about 5 of them gave me an estimate. We didn't have the money to throw out and we just decided that if we're going to have to put up this kind of money, we wanted to get a thorough education on what we are getting for it, and make the proper choices.

I can't say enough good things about everyone who assisted in this project. They arrived the same day they were called and worked until all the water was gone and the wet flooring had been removed. This included multiple layers since the previous owner had installed linoleum on top of existing hardwood floors (all of which was soaked through) so it was a real mess. Then they brought in multiple dryers and dehumidifiers and checked daily (including on weekends) adjusting the location and even the types of equipment until everything had dried out. They even went under the house to make sure that there was no damage we couldn't see and in doing so found the beginnings of some mold from the flood and sprayed that with mold inhibitors while they were spraying the subfloor boards in the inside of the house. Once it was dried out they sent their rebuilders in. Scott arrived right away with samples of flooring and paint and did all the measurements. He worked with my insurance adjuster to make sure there would be no issues in that area. He brought in crews to do the various parts of the restoration and supervised their work so I never had any issues either with the work or with having any of them in my house. He arranged for new cabinets to be built and installed since mine were built-ins and told me how to go about choosing the new hardware (which was included in the cost of the restoration). When where was an issue with reconnecting the sink as the countertops were being replaced he had a plumber there in short order and even arranged for him to fix a leak in the washer connections that showed up when we reconnected them after the flooring was back in. Also, when the project had been completed they came in and totally cleaned the kitchen which I had not been expecting (they had picked up after themselves every day but this was a serious housecleaning job!) Because the damage was so extensive the project took quite a bit of time but it was never because ServPro was shirking their responsibilities. Flooring had to be laid and allowed to settle and dry. Paint had to dry. Cabinets had to be built, etc. I was totally pleased with their work and would highly recommend them to anyone who finds themselves in need of their services.