MadeWell Concrete - Greenville/Spartanburg

The scope of work was a stamped and tinted home patio and cart path with a concrete pour of approximately 15 cubic yards. The cost of the project ended up 10% higher than the contract with some scope not completed. A follow-up meeting with the MADEWELL CONCRETE CEO ended with a verbal agreement to color the concrete work after the fact to compensate for the incomplete scope of work. THE CEO continued to promise this agreement for a month and then has gone silent for several more months. No follow-up correction work has been done. The basis of my dispute with MADEWELL CONCRETE is what I believe is a poor understanding of a portion of the project by the sales representative and the Project Manager. The patio slab turndown slab was fully discussed by me to them but apparently not discussed internally to know that additional forming materials were required; none of which were brought to the site until later during the prep work. The bobcat access to the patio was also not determined internally before the work. The problems in my view got worse when both the Project Manager (PM) and the concrete foreman left the project during the prep for the concrete pour. The PM to get forming materials for the turndown slab and then again to get color materials, approximately 2 hours. The concrete foreman left for an hour for an unknown reason. The following priorities were explained to lead personnel before the pour day: Patio to be stamped and tinted very close to a former project of MADEWELL CONCRETE. An area in the slab to be level for a hot tub. Cart Path to comply with COE requirements and to be colored. A curb to be placed to channel rainwater away from the patio area. A stair landing area. The plan of getting on site at 8:30 AM with concrete coming at 1:00 PM while Project Manager and foreman left the site during this time was aggressive. The schedule and the leaders leaving the site without providing adequate direction caused the owner to have incomplete work scope per the contract agreement with a 10% higher cost than the agreement. Coupled with concrete color problem - totally not what was asked for which happened to be exactly like what they had previously installed on an earlier MADEWELL CONCRETE project. The team showed up without thorough knowledge of the scope, without proper formwork, telling me in one case, that they had not been told about the flat slab requirement (clearly on the scope document). The crew arrived between 8:00 and 8:30 AM for a 1:00 PM pour, no prior work had been done. The immediate problem of no forming materials for the turndown slab was realized. The complication of getting the bobcat into the patio area was also realized. My complaints are as follows: • Due to the Project Manager leaving the jobsite, decisions were made that ended up with a bad looking and low patio subgrade. An extra load of fill was ordered but the PM and the foreman left the site and were not here to direct where the fill was to go. The crew meanwhile closed access to the patio before fill arrived. The extra fill load was wasted on site causing several more yards of concrete to be required for the patio slab. This ended up being a subsequent charge to me. • One mandatory requirement was to have a level area for a hot tub. The crew foreman fought with me on this, he said he was not told of this and could not do it. The slab area for the hot tub is not level and has to be shimmed by owner to be level. • The in scope 4’ x 4’ concrete stair landing was not installed, creating a significant extra cost for a contractor to be hired for a wood and composite landing. • The in-scope concrete curb was not installed creating water drainage onto the patio. • The in-scope cart pathway turnouts at existing drive were not installed. • Extra fill was poor quality including very large basketball sized chunks that were left for the owner to manage – Many of these were wasted to the landfill by the owner. • The crew let the tandem dirt hauler down on existing concrete – twice; and a crack developed at the large corner where he dumped. • A 30’ tall tree was hit by the bobcat and has died causing permission requirement from the COE to cut down and at more owner expense. • The in scope colored concrete (Deep Tan) is nonexistent except in some areas. In fact, the bulk of the concrete slabs seem to be hardly different than uncolored concrete and in fact whiter.

Initially, everything seemed fine, although when it came to the actual work day, problems arose. The new driveway was never graded properly. While the gradient did improve from leaving the left side flooded, the right side now floods. Stress lines were installed but not in two wider portions of the driveway, which have led to massive cracking (more than 1/4 inch) within the first six weeks. Multiple attempts to contact the company, also filing a claim online. No resolution has been provided, sitting at 70 days now. Customer service is atrocious at best. I wish they were as eager to fix their mistakes as they were to receive my money.

The west end of the driveway is sloped toward the house. The Contractor has not responded to several attempts to contact them nor to a claim submitted on their website.

Terrible never again 😪. Left trash, never finished. I wouldn't hire them to do anything.

Madewell was very timely through the whole process! From Cam in sales to Graydon the production manager with a stunning mullet. All around great experience.

The concrete crew was absolutely top notch!

Completed in one day as quoted. Very pleased with everyone involved. Would recommend to others.

Thoroughness with Madewell is what stood out. Stating what was going to happen and how they went about it carefully to make it look clean cut and nice.

My driveway was flaking and after having several quotes, I decided to go with this company because of the reviews and customer service during the quote process. The sales team seemed like they knew what they were doing and even a manager followed up to make sure I was treated well and wanted to see what they could do to gain my business. But once I signed the contract the experience went downhill. Once signed, I was not contacted again. After 3 and a half weeks, I had to follow up and see when I was on the schedule. Execution of the Project: In addition to replacing my driveway, I had a patio done. Concrete splatter was left all over the garage, siding, gutters, the old sidewalk and even the new concrete that was poured. The company did come back to pressure wash and got most of the splatter on the house off but apparently got to close to some areas of the siding and now I have siding that I will have to replace. There was a threshold supporting the doorway that I will now have to replace as well. The bottom of the gutters that they took off were also not put back on. I have two huge bare spots in my grass now from where the works started digging out the grass because they framed it in wrong before pouring the concrete. The Concrete: The concrete looks very messy. On the patio, the edges bow out in some places and it is very noticeable. You can feel that the concrete is not leveled well just by walking on it. The driveway has a section where a huge puddle of water just sits now and does not run off like it should. There is an imprint on the sidewalk from where the workers left mesh after pouring the concrete. The picture frame finish is halfway done and very messy on some of the areas that it was done. The upper half of the driveway is a different color than the rest of the driveway. I have had guest since the concrete was done and they have even commented on how sloppy it looks. When they came back for cleanup, one of the workers did patch work because the concrete was cracking. Now the area looks worse than just the crack. I reached out to the company once the project was finished and they sent a worker to come check it out. He said that they would come back to make it look good, but it has been 2 weeks now and all I have seen is pressure washing. The project managers should really be more involved and oversee the project. I did contact the sales manager who reached out to me before signing the contract to try to get to a manager, but he never contacted me back. They will do anything to get you to sign the contract but don’t keep their word afterwards. If you like your house and do not want to have more work done once the concrete is done, I would stay away from this company.

Everyone has been professional and courteous. Fantastic experience!

From the first phone call throughout the entire project everything was top notch. Super happy with the results.

Fast and professional install. The whole team had great communication and service. Would use again.

Madewell estimator Graydon and project manager Alex were both highly professional and very customer oriented. Their installation crew was very fast and efficient. They were able to complete my fairly large job in one single day. Starting with grading in the morning and by the afternoon were removeing the forms And installed expansion cut joints. I will definitely use them again for my future projects. Rudolph H

I have never been so pleased with a company as I have been with Madewell Concrete! From the very first phone call to inquire about my project to the completion today. If I could give 10 plus stars I certainly would. Alex his team were fantastic! So were all the project managers; Graydon, Gideon and Conner. I just cant say enough about these people and the company. But these people ARE the company. Alex and his team do superb work! I could not be happier.

Great experience! Would highly recommend to anyone!

Great experience! Alex and the crew were very friendly explained things extremely well to understand. I am pleased with the outcome!

Great experience. Would highly recommend to anyone looking for concrete work for their home.

Madewell estimator Graydon and project manager Alex were both highly professional and very customer oriented. Their installation crew was very fast and efficient. They were able to complete my fairly large job in one single day. Starting with grading in the morning and by the afternoon were removing the forms And installed expansion cut joints. I will definitely use them again for my future projects. Rudolph

Great experience! Alex and the crew were very friendly explained things extremely well to understand. I am pleased with the outcome!

Professional job, took care of problems when they arose, great experience.

Fantastic team that accommodates us every step of the way! Additionally, they showed up on time and worked diligently to make sure the job was done properly.

The entire team at Madewell Concrete did an outstanding job! Everyone had great communication! Gideon, Graydon, and Cameron went above and beyond to make sure that the patio is exactly how I envisioned it! If you want to be treated like family and receive a quality product at an outstanding price, Madewell Concrete is the company for you!

Fast, efficient and great product! Would highly recommend this company.

Install crew was top notch, everything was done perfectly and I would highly recommend to anyone!

Excellent company to work with. The crew was great