Quality Pools & Spa - Landscape & Design

The pool leaks, the spa discharges effluent when turned on (so unusable) and the outdoor kitchen blockwork is laughable.

I would never ever recommend Quality Pools. They installed a pool for me in 2015 and the water feature has never worked it has dumped mud in our pool each time we turn it on. We have contacted them continuously for the last two years to correct this issue. We have been blatantly ignored. Recently my husband became ill with a life threatening disease and I tried to appeal to them to please help me as I wanted him to have a stress free summer. I made a phone call and spoke to someone in the office and I also sent a text to the owner and his son. No one bothered to get back to me. I was not asking for anything free I just wanted the job, that I paid for, completed and done right. I have come to the realization that they are completely heartless and not good business men. This is a bad company who does not care about their customers. I will continue to post this and get the word out as much as I can. The next time I see Bill and his son, Drew will be at the Myrtle Beach Home Show where they will have to talk to me. I put my trust in them and I was completely let down. I did not expect it I believed them to be good men. But they couldn’t even bother to help a man who is so seriously ill. This cannot be overlooked or forgiven. They were paid for a job that was not done right. Shame on you Quality Pools.

We moved to the Myrtle Beach area one year ago with the intention of purchasing a home close to the beach and in an area that would allow us to install a pool. We knew the summers were hot and we wanted to stay cool when we weren't swimming at the beach. We did an extensive amount on homework on pool construction, especially having to make the difficult choice of concrete vs fiberglass. We did ultimately choose concrete (even though the cost was higher) and have not regretted that decision. First let me say, we dealt directly with the company President, Bill Seay. He has 20+ years experience and provided us with so much information. And no pressure! He encouraged us to go out and talk to his competitors and neighbors who have fiberglass pools so we would make the right decision for us. He also suggested we checkout the Better Business Bureau website. After weeks of investigating and hearing about problems with fiberglass pools (loose titles, cracks, job not completed on time), we knew concrete with the way to go. No regrets! Bill and his team (a family owned business) took care of all the details of dealing with the county and permits. Some companies make the homeowner do that. Beware of those guys! Our neighbors are very complimentary of our outdoor pool and landscaping design. It is a beautiful oasis which know we will enjoy for many years to come. Please consider at least talking with Bill if you are in the market for a pool, you will be so glad you did.

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