Mister Sparky of Myrtle Beach
About us
We are locally owned and operated company that operates 24/7. We work days, nights, and weekends for the same rate. We provide an on time guarantee and a 100% satisfaction guarantee. Our technicians are drug tested and background checked. They are also uniformed and have an ID badge. We show up in a fully stocked van ready to do the job. Our dispatch fees are waived for new installation estimates, and our diagnostic charges (residential only) start at 99.00. We offer many discounts and coupons on our website. Our electrical license number is M113378 and we are a DBA under AHSC, INC. Additional services: security lighting, hot tub circuits, attic fans, bath & ceiling fans, dimmers, LED lamp upgrades, GFI replacements, circuit breaker replacements, label electrical panel, annual maintenance agreements.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 1% |
Filter reviews by service
My only hiccup was the pricing.
After surveying the work to be done he wrote the quote of $148. on a plain piece of paper. When I asked about a seniors or Angie?s List discount he said that he couldn?t discount an already discounted price. (??). I was expecting a price of ~$84. (with a fee for ceilings over 10? ? as advertised on Angie?s website).
Totally absurd price for the work done. The 2 techs did not even have a wall switch or junction box in the truck and both of them had to go to Lowe's to get the parts. to finish the job. The wall switch was installed crooked and I had to fix it the best I could after they left. This was a very simple installation since all the wall wiring was already installed and the only new wiring was to run a 25 foot line in the attic. This is a stand up attic and the junction boxes and wiring are visible and accessible. We had just moved in to a new home and I really felt like we were taken advantage of. I would never recommend Mr.Sparky to anyone.
I was very pleasantly surprised that I received a phone call from Mr. Sparky as follow-up to this review that I wrote 2 years after the work was done. He was very professional, listened to what I had to say, and apologized for the overcharge by his employees. He said that he was sorry that he did not catch this at the time the service was performed. He promised me that I would be receiving a check in the mail for $393. The next week I received the check. I still feel that this was a high price to pay for the work done, but I am very impressed that Mr. Sparky followed through on my complaint. I have never heard of any company making restitution like this 2 years after the work was done."Mr. [Member Name Removed] I am sorry to hear that you felt taken advantage of by Mister Sparky. We have a great reputation in our area and I will be reaching out to you regardless of the amount of time that has gone by to try to make things right. We strive to offer great customer service to all of our customers and at times we do fall short. Fortunately with services like Angie's List my company has the ability to learn and hopefully correct those mistakes. Our pricing is standardized but we still make occasional mistakes on how items are priced. This may be one of those cases but a conversation will better tell me if we charged appropriately or not. From the review it does appear that an upgrade was chosen and on the other items I may not have all the information needed to determine our pricing. I look forward to speaking with you soon."
"Thank you for your review. I will reach out to you to see if we can come up with another solution to fixing the faulty wire. My technician installed the landscape lighting that we were hired for, but I was unaware that there was an issue with the power to that landscape lighting circuit. Please know that we will do our best to get this problem corrected so that you can enjoy that landscape lighting. Tony Zack"
"Mr [Member name], Thank you for your feedback. We strive for all A's and 100% satisfaction and it appears we did not achieve that with you on this call. I will reach out to you to see if there is anything we can do that may better your experience with my company. Thanks again for your feedback."
Brian will be doing the recommended work in the near future. He is through, cautious, know the codes and is aware of the complexities involving 3 phase house wiring.
He did such an excellent job I will have no other electrician in my mom's house or in mine.
"Mr. [member's name removed] Thank you for the comments regarding Brian's work and work ethic. We strive to do outstanding work on every call. I will be passing these comments along to him during our morning training sessions. Thanks again and we look forward to completing that list of work for you. Tony Zack"
Licensing
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