That Computer Store

Service was excellent. Timing was above average.

Excellent. I can not say enough good things about this company and their great employees. The employees were knowledgeable, prompt and very easy to work with. Prices were very reasonable.

They did excellent work for me. I thought the price was quite reasonable. I would have had to pay a lot more from one of the big manufactures. Every time I called, they were happy to give me an update. Very professional.

Took about a week. Everything was explained in language a non computer user can understand. Gave us some good info we did not know.

The fact that I'm now on the internet typing this review gives a clue as to the accuracy of his advice. While I seldom have computer problems, That Computer Store is where I go when things go awry. They are unfailingly attentive, professional, and more importantly, they know how to talk to those of us who are tech-challenged.

They explained that they could save all my documents, photos, etc. but I would have to reinstall programs. That's what we did and overall result has been good.

Great profession and quick service!

Will helped me with my iPhone issue and was very quick and professional. The cost and the turnaround time were better than I expected. I'll continue to use them and recommend them to others.

They did a great job - computer runs faster now.

Service was great. They checked my computer and could not find the root cause of the problem but we're able to fix it and even cleaned it which made it much faster. They even gave me tips or Antivirus use and on purchasing a new laptop should I need to in the future. I went in for service after 12 noon and my computer was ready by 9p. They also had me to check everything prior to leaving to check for any issues.

The phone is working fine. The gurus at That Computer Store suggested that we go back to Verizon and get the phone wiped and everything re-installed, just to be on the safe side.

This is not my first experience with That Computer Store. I continue to go back because the staff diagnosis the problem , gives a fair price on the parts and a fair price on the labor! They are always very professional and stay in touch and always deliver when they say they will. That Computer store is the reason I buy any product I want /need. I have confidence that can fix/repair any product AND if they can't they will tell you upfront.

As usual, the personnel at That Computer Store quickly and efficiently diagnosed and corrected my problem. I work at home and remotely....job in DC....and when I moved to the area I was concerned that I wouldn't be able to find a reliable source of assistance for my two computers. Fortunately I was referred to this group of experts who have kept me up and running and done it with an abundance of patience for someone whose expertise is not computers! They have removed a virus that I accidentally downloaded (and have taught me how NOT to do it again), and have occasionally worked on my system using remote access software which saves me a trip. When my old laptop finally died, they recommended what turned out to be the perfect replacement. One more thing: the people who work at That Computer Store are wonderfully patient and friendly and go the extra mile to find the problem and fix it, and their fees are extremely reasonable. I wouldn't allow anyone else to work on my system.

They claimed that they had nothing to do with it. I am like, it worked before I brought it in. They put a hard drive in there, gave my computer back and then all of a sudden the DVD drive doesn't work. And I came back to them and I said, it worked before I brought it to you and now it doesn't. They swore up and down that they had nothing to do with it. They absolutely refused to repair it or do anything or even compromise. They were just like, if you want to resubmit it and us fix it and they told me how much it will be...pretty outrageous. I am like it was working when I brought it in, when I took it back, the first time I tried to use it, it didn't work. They swore up and down it wasn't their fault. Anyway, I was very disappointed with That Computer Store. It was pretty expensive, maybe $350.

It was amazing. The computer is clean, working as if it were brand new, and their patience with me (being a senior) was fantastic. I am so impressed with their knowledge base and willingness to assist with anything that is needed. I would recommend them to everyone!!!!

Very happy with the service and time and professional knowledge of all staff and owner. Highly recommend.

When I took my computer in, it was just for general maintenance. Remove the garbage files and make it go faster. It took a week to have my computer returned! It seems that a separate person is assigned a specific task, then it's passed on to the next person until the computer is repaired. If one person had handled my computer it would have taken, at most, several hours to repair. Because one of the techs was out sick, the computer had to sit at that station until they returned. Couldn't get sent to the next station! Not the most efficient way to handle things.

After a bumpy beginning with one of the techs at the counter when I stopped in to pick up my computer, Ben Bardin took over and was extremely helpful and solicitous. He showed me everything that was finished and gave me a quick "how to use" on Windows 8.

Excellent work. Some work done for free when problems found that were not expected. No pressure to purchase other items. Owner was very personable and professional, spending a great deal of his time helping me understand my computer better.

It worked great and they took care of it right away. Since I had purchased the computer from them, there was no charge for the service.

job was performed and est. time was OK

Received a call from the store the next day that a more comprehensive $100 virus removal would be required. I made several calls to check on the status and they were having trouble getting a replacement fan. Eventually, I was told the PC was ready, but the fan would not be replaced. (I was told it wasn't really critical anyway). Also, I would have to pick it up at their new second store located inside a large regional mall. When I went to the mall to pick up the PC I had to carry the computer out of the mall to my car which was relatively far away. In the confusion, I forgot to use the $50 coupon. When I got the PC home, I realized that the PC was not fixed. I was still getting the "Not Reponding" message and the fan still didn't work. So, after all the time and expense I was back where I started.

Personal service. Went above and beyond.

The entire project went well and smoothly. All of the folks at That Computer Store were helpful and friendly as well as having full grasp of the details. Each of them have gone out of the way to help us: they not only answered our questions but told us what other questions to ask. They are very proactive. We will continue to use them.

I am a teacher and work with Special Education Hospital/Homebound students. I travel all over our county and needed a very small, compact computer to take with me to students' homes. That Computer Store built a tiny computer for me that fits in my satchel. It has been running great for years. In May I started having issues with the computer. I called That Computer Store and asked them what to do. They said bring the computer in and we'll take a look. They had my computer for one day and then called me to pick it up. They worked on updating my software as well as getting rid of some bugs and viruses. Now my computer runs like a dream machine. I could not do my job efficiently without my little computer. I absolutely love That Computer Store.