I’m a travel nurse currently working in Maine. I own a home in Columbia, SC and contacted this company to repair a gas valve for my oven. They did not show up to the first appointment so I called them back to schedule a new appointment. They finally came out and billed me 125$ for fixing a “clogged toilet” that my renter says was never clogged. I contacted the secretary back and she apologized and we scheduled a new appointment. She said the amount I paid would be applied to the gas valve. They never showed up to the next appointment. I then spoke with a manager who said they were not going to refund my money or apply it to the gas valve. Now the company is refusing to answer my calls. This has been a nightmare and my oven still isn’t fixed after 3 weeks. Can someone please reach out to me? I have proof that I contacted your company about a gas valve and not a toilet.
Description of Work: Gas valve repaired and they apparently unclogged a toilet that was never clogged
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$125
walter M.
01/2018
5.0
plumbing, gas leak repair
+ 0 more
Superior repaired and set up an existing gas log set . The tech checked all connections and reset the logs. Was on time, friendly and professional.
Description of Work: gas log repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
dan B.
08/2017
1.0
plumbing, water heater repair
+ 0 more
We live in Tampa FL and needed a reliable company to evaluate/repair a tank-less water heater for my widowed mother in Elgin SC. Attempted to contact Superior Plumbing & Gas with no reply. After the 3rd request for contact with no results we do not want to work with this company. We have hired Crew Plumbing & Heating.
Description of Work: Evaluate/repair a tank-less water heater.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Ron S.
05/2017
5.0
water heater repair
+ -1 more
They are very reliable and professional. It took one guy one day to complete the service.
Description of Work: They replaced my water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Lolita M.
04/2015
4.0
plumbing
+ -1 more
I went very well. They didn't linger, but they did a very thorough job. I was very pleased with the job, and would recommend them to others,
Description of Work: Went under the house and fixed problem of the pipes and informed us that we needed additional work done and suggested that we use the pvc pipes because they last longer and are more durable. I will have them come do the pvc pipes when I am able.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,400
charles C.
10/2014
4.0
plumbing
+ -1 more
work was ok, but felt that price was high.
Description of Work: toilet repair, simple installations. etc.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$1,200
Donald M.
09/2014
5.0
plumbing
+ -1 more
excellent job well done, came quickly, kept me informed concerning details
Description of Work: repaired frozen water line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
St Clair G.
09/2014
5.0
plumbing
+ -1 more
Very nice crew - good folks. They went right at it and got it done.
Description of Work: Fixed a hot water leak under the the house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
randy H.
09/2014
5.0
plumbing
+ -1 more
It went really well and I would use them again. They were very professional. They came in and they were on time and explained everything they were gonna to do for me from beginning to end so made it a whole lot simple when they got it set up for me. I've seen their name pop up on Angie's List. They solved the problem.
Description of Work: I had a dishwasher installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Paula F.
08/2014
5.0
plumbing, drain cleaning
+ 0 more
I cannot speak highly enough of the speed, courtesy, and professionalism of this company. I phoned in the morning, and the plumber was out that afternoon to unclog the sewer line, even though I was a new customer. Everything has worked fine since. I'm definitely a fan!
Description of Work: Unclogged a sewer line that had caused sewage to back up into the bathtub and shower.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$231.75
Roger N.
05/2014
5.0
appliance repair
+ -1 more
It was really good. The guy came in and my ice machine had quit working on my refrigerator. What it happen is whom ever had connected it underneath the house had put it to the hot water one. We didn't know about it and the guy told me that we got hot water coming up when he went underneath the house. He gave me a bill for like 120$ and I wrote a check for 120$ and when I look at the bill, he quoted me 125$ so I sent him an extra 5$. It was a good deal for what all he did. I like his promptness and honesty.
Description of Work: I used Superior Plumbing & Gas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Amanda S.
04/2014
5.0
plumbing
+ -1 more
They arrived on time and ended up having to go under the house to finish removing the work. They came the same day we called and worked quickly and efficiently to get the job done.
Description of Work: They snaked a drain for us in the master bath sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kenny K.
10/2013
5.0
plumbing
+ -1 more
Work was done on time and priced fairly.
Description of Work: Jeff's crew installed a tankless water heater and replaced a kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Albert W.
09/2013
5.0
plumbing
+ -1 more
They were very good. They were courteous and on time.
Description of Work: They did work in the bathroom by fixing the shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dave Q.
06/2013
5.0
plumbing
+ -1 more
Plumbers and these folks prices are too high even though he said he did not charge for everything.
Description of Work: repaired two faucets: one in the house the other outside
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Kathy S.
05/2013
5.0
plumbing
+ -1 more
I supplied the washer but it went well.
Description of Work: Put a washer on a leaking outside faucet.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Charles G.
05/2013
2.0
plumbing
+ -1 more
I consider lack of follow-up very unprofessional, and would not do business with such a company.
Description of Work: Based on reviews on this site, I called to ask for an estimate for installing an electric water cut-off system (I eventually used the Watercop system). My security company had also recommended Superior Plumbing. After my initial call, two young men from Superior came out as promised and looked at my house, including a visit to the crawl space. I told them I was very interested in a proposal. I never heard another thing; no call back and no follow-up. I had another plumber install a system and was satisfied.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
Greg R.
05/2013
5.0
plumbing
+ -1 more
It went fine, it went good. I paid around $150 to $200. They were professional, they did the job.
Description of Work: I used Superior Plumbing & Gas for pluming services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Kim M.
03/2013
5.0
plumbing
+ -1 more
Arrived promptly and were very courteous, ensuring they kept the house clean after the job was complete.
Description of Work: Had a gas line installed to the fireplace and the technicians were friendly, efficient, and did a skilled installation. Would recommend them to anyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Robert B.
02/2013
5.0
plumbing
+ -1 more
The technician from Superior Plumbing was on time and very professional. They were also extremely helpful when I called in getting someone dispatched immediately. They followed up after the call with a telephone call to make sure everything was ok and that the plumber had cleaned up behind himself.
Description of Work: Fixed plumbing leak in guest bath
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
gordon L.
08/2012
5.0
plumbing
+ -1 more
Jim, the technician, was right on time and did the repairs quickly and cleanly.We used Superior in the past and were happy with the service, Jim is in my phone list.
Description of Work: Moved a gas line for my gas grill and repaired a broken frost proof hose bib.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
Hillary J. M.
06/2012
5.0
plumbing
+ -1 more
I had several plumbers give me estimates and I got different stories from different plumbers. The reason I liked them is I liked the solution they came up with and I liked the work and it has held up. It has been very satisfactory. It has proven to be a good job.
Description of Work: I would like to recommend Superior Plumbing. I used them two years ago. They had to fix a leak in my bathroom and they had to fix a clog in my sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Virginia F.
09/2011
5.0
drain cleaning, drain pipe, plumbing, water heater repair
+ 2 more
story really too long for me to do at work, but suffice it to say, Superior Plumbing and Gas gets a huge vote from me. they came, they saw, they plumbed. the water comes out of the right places and goes to the right places. the in line heater is the best thing i ever ever did.
Description of Work: Complete replumb of house and installation of an inline water heater then, upstairs bathroom redo, including commode then, outside faucet then, more pipe
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Tana P.
05/2011
5.0
plumbing, drain pipe
+ 0 more
I was extremely pleased. They were very professional. They did detailed work and cleaned up well after it was over. The price was more than reasonable. I have used them on a number of occasions. Overall, they provide excellent service. They have a good response time, and the work performed is good. The costs are more than reasonable compared to some other plumbers I've had.
Description of Work: They replaced all of the plumbing going to the kitchen sink. They replaced the drain lines and installed a new disposal, faucets, and a sprayer. They replaced some of the old porous plumbing under the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Lara R.
03/2011
5.0
plumbing, water heater repair, gas leak repair, drain pipe
+ 2 more
The water heater is very nice. They supplied the unit. Everything was fine. They were on time. They could have cleaned up maybe a little bit better. I think that goes for just about everybody. We got bids from a couple of people and they were right in the middle. He just seemed very knowledgeable. There were a lot of rebates going on then. He knew exactly what had to be done to get them all and how to file for the money that the state was offering. I felt like I trusted him. That was going to save us over $1000.00. We realized all the rebates. He knew exactly what to do and when to do it. For one of them he had to be online at 5 o'clock in the morning and start applying for some money. He knew all about it so it was good. He had some good plumbing referrals too.
Description of Work: Superior Plumbing & Gas put in a tankless water heater. They had to do a little bit of the gas line and the water line.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Appliance Repair,
Natural Gas Lines,
Kitchen and Bath Remodeling
FAQ
Superior Plumbing & Gas is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: Closed
Superior Plumbing & Gas accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Superior Plumbing & Gas offers free project estimates.
Yes, Superior Plumbing & Gas offers eco-friendly accreditations.
No, Superior Plumbing & Gas does not offer a senior discount.
Yes, Superior Plumbing & Gas offers emergency services.
Yes, Superior Plumbing & Gas offers warranties.
Superior Plumbing & Gas offers the following services: Everyday fixes, renovations & new construction.