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Personal House Cleaner - Tashisia Rhoden, LLC

House Cleaning

About us

Additional email - info@personalhousecleaner.com. Award winning.

Business highlights

16 years of trusted experience

Services we offer

Living room, dining, home office, entry, hall ways & stairs, kitchen, bedrooms, bathrooms & house cleaning.

Services we don't offer

Dry Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.520 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
10%
3
15%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.7
responsiveness
4.5
punctuality
4.9
Showing 1-20 of 20 reviews

DAVID K.
01/2018
1.0
house cleaning
  + -1 more
How did it go? The woman made an appointment to come to give us an estimate, but she never showed up, nor did she call to reset the appointment. If she had an emergency, I could understand why she might have missed the scheduled appointment, but have heard absolutely nothing. I definitely would not hire this person. I wouldn't even want to reset the scheduled appointment again because I would be afraid that if we went forward with scheduling her to clean, she would not show up. She is too unreliable.
Description of Work: Cleaning house

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Mavis M.
02/2017
5.0
house cleaning
  + -1 more
All of the people who have worked in my home have been efficient, courteous, and professional. Great work.
Description of Work: Initial cleaning and weekly followup.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Vincent A. P.
05/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: We have worked with Ms. Rhoden's company for over 1.5 years. They clean our house twice a month. Great Service!! I compared rates and services with other companies and Ms. Rhoden's company beat them all. We have more family time since Ms. Rhoden helps us. Thanks, Vincent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gloria J.
10/2013
5.0
house cleaning
  + -1 more
She only got to clean my kitchen before she had to leave for a personal emergency. She used my vacuum cleaner, which was fine. She did a great job. One of the employees got in touch with me after this. I did have problems scheduling.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NANCY H.
09/2013
3.0
house cleaning
  + -1 more
I was disappointed with the overall cleaning for the contracted price. Cleaners missed items or critical functions that were discussed in the interview prior to contracting. They also used my supplies, when the agreement was that the company would provide all equipment and cleaning supplies. Contracted the owner to discuss my concerns and to renegotiate the price. She requested a few days to discuss with the cleaning staff and has not contacted me again. Very unprofessional!
Description of Work: Monthly cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$100

Response from Personal House Cleaner - Tashisia Rhoden, LLC
[member name removed] is correct. Mistakenly, she was taken off the schedule system while I was to review her e-mail of her concerns. I completely admit that it unprofessional for me failing to get in touch with her. This unfortunate and regretful loss of recollection was due only to the challenging number of changes which inundated me at the same time in which she first contacted me. While this is not an acceptable excuse for failing to get back in touch with her, I hope to have the opportunity to once again at least re-review her home. I have written [member name removed] to take care of this situation. Past reviews of hers and the multitude of reviews we have gotten here on Angie’s List, Google, and other review sites as well as client testimonials shows despite such mistakes we are committed to delivering the best services. The reason I wish to review her home (onsite estimate) is the fact that since she first obtained services with Personal House Cleaner, there were a number of changes both in regards to your Cleaning Specialist (whom has retired from working with us, not due to work quality but rather to attain to some personal matters of hers). While all of our Cleaning Specialists are excellent in their line of work, her original Cleaning Specialist had a great understanding of her needs, desires, and how to best provide the personalized service to her. While I completely understand that in life we sometimes only have one shot, I hope we will have another opportunity to review [member name removed] home and reach reasonable understandings of expectations and services which will be delivered

KATHLEEN S.
09/2013
5.0
house cleaning
  + -1 more
Dorothy arrive exactly on time and worked like a Trojan for 8 hours with only a 30 minute break. She did a beautiful job, plus she is a lovely person that I am delighted to have in my home. I recommend her and Personal House Cleaner without reservation.
Description of Work: This was the initial cleaning before the start of routine bi-weekly service. My entire 3 bedroom, 2.5 bathrrom house was cleaned from top to bottom, including the windows, the cabinet fronts, baseboards, bookshelves, even the refrigerator!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Judith W.
09/2013
2.0
house cleaning
  + -1 more
It didnt
Description of Work: Made apptmt to review house. Inspected whole house though She was to clean master bedrm bath kitchen and Living area. Was to send me estimate, didnt received estimate till following week Which was $550!!!

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0

$550

Response from Personal House Cleaner - Tashisia Rhoden, LLC
The mission of Personal House Cleaner is to provide a clean and relaxing environment to all of our clients. We achieve this by providing “high quality” cleaning and upholding our core values to be honest, reliable, and reasonable. It can be plainly seen by checking our reviews on this site (Angie’s List) along with Google and other review sites on the Internet that Personal House Cleaner stands for all of these values. Due to the fact that we strive for excellence, we did everything we could to provide this potential client with the most accurate quote. (1)We request the time needed to prepare this complex quote. (Along with the details of this quote, a number of time consuming circumstances were transpiring. All of this was expressed to this potential client and (2) then provided her with her quote. We can certainly understand that this quote may have been more than this potential client desired to spend, however; the scope of the work needed in the potential client’s home certainly required the amount of resources and labor to properly achieve the results which this potential client would have been pleased with. Clearly this job would have required multiple employees for a full day. In addition to cleaning, a great amount of sanitizing would have been needed. Special attention to organizing and pet odor treatment was also necessary. It is not the practice of Personal House Cleaner to provide substandard work, therefore; it would be both a disservice to both “our committed values” and the client’s expectations of we just gave her a price which was not the honest amount required to properly clean her home and then have our Cleaning Specialists arrive and perform a rush job. Because we are a reasonable service provider and the leader in “high quality cleaning” means that we are committed and will review all aspects of potential projects to come to the rational cost to deliver the best to our clients. Our communication with the clients displays our reliability. After sending the quote to the client and the client replied that the price was outside of her budget, we sent her another e-mail asking what “was her budget”. Personal House Cleaner strives to never sacrifice the quality of the work which we provide, however; we are always willing to seek if there are any reasonable ways to accommodate the needs and desires of our clients and potential clients. Unfortunately, we did not receive any reply from our last correspondence to this client seeking to see if there was a budget she had in mind so that we could see if there was an arrangement possible to work with her budget and deliver our “high quality” services in fractional levels to her. With Personal House Cleaner, more than just cleaning is delivered. We deliver serenity. Yes, this meanings providing “high quality cleaning”. Additionally it means providing the peace of mind that trusts worthy people are in your home. Our Cleaning Specialists is highly trained in cleaning, customer services, and how to handle emergencies which may happen at any given time. You want to know that you have level headed people working for you. Our Cleaning Specialists have been background checked, drug tested, undergoes random drug test, are bonded, covered by general liability insurance and covered by worker’s compensation. A lot goes into providing the best service. We are committed to continuing to deliver the best services in honest, reliable, and reasonable fashion.

Claudia J.
06/2013
5.0
house cleaning
  + -1 more
A lovely lady came out prior to the appointment to access the job and take pictures of some difficult areas. She then called with the estimate. Even though they were a bit higher than another estimate they could work with my schedule and seemed very professional. A lovely young lady came out at the appointed time and began her work. Because of the amount of white tile and dirt on doors and baseboards the job took longer than was estimated. About 3/4 of the way through the girl fell off her ladder and sprained her ankle. We iced it but it was determined that she would not be able to finish. She phoned in and no one was available to come out right away but a couple of hours later the owner and assistant came out to finish the job as soon as they completed the job they were doing . Things don't always turn out as you plan and it did take longer than expected because of the accident but they did an EXCELLENT job. They charged just what the quote was and they were very professional . Yes, I would definitely use them again. When the new owners came the next morning for the walk-through they were so impressed with how clean and beautiful and quot;theirand quot; new home was.
Description of Work: Full house move out clean. Washed inside windows, cleaned baseboards, doors ,walls, blinds, hardwood and tile floors,, bathrooms, inside kitchen cabinets, pantry and inside ALL appliances. 2400 SqFt house. 4 Bedroom, 3full bathroom house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

NANCY H.
05/2013
5.0
house cleaning
  + -1 more
Came to perform the initial cleaning of my home. Was pleased with the service, although there were a few things missed, very nice job for the first time. I am scheduled for monthly cleaning. Would like to have twice a month, but the price was higher than I wanted for bi-monthly. The company was more expensive than others, but the job was well done and the workers bonded and insured.
Description of Work: Initial cleaning of my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mary B.
05/2013
5.0
house cleaning
  + -1 more
They did an excellent job. I asked for a followup estimate for ongoing services. Thought it was too high for me. They did do a great job and I would recommend them. Wish I had the funds to continue to use them.
Description of Work: this was a living social deal for $200 worth of cleaning. Making an appt was fine. Took some time since an estimate visit needed to be conducted first.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jacqui A.
02/2013
5.0
house cleaning
  + -1 more
Very appropriate estimate--meet my needs completely.
Description of Work: Excellent service all around. Very good at communicating. Helped me out a lot at the last minute.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Timothy C.
02/2013
5.0
house cleaning
  + -1 more
She was extremely professional and focused. When we met during the estimate, she provided me with a binder documenting her licensing and bonding statuses as well as her prices. I was very impressed.
Description of Work: She gave an estimate for housecleaning services.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kei B.
10/2012
5.0
house cleaning
  + -1 more
I contacted Ms. Rhoden about servicing my area. Unfortunately she does not. She was very prompt and professional when I contacted her.
Description of Work: None

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0


Jocelyn G.
04/2012
5.0
house cleaning
  + -1 more
Tashisia Rhoden is professional, organized, and easy to work with. She did a very thorough walk-through of my home, discussing each room and determining my expectation for services in each. She then provided a very professional estimate and worked with me to come to an arrangement we were both satisfied with. The initial cleaning was amazing, and her cleaning specialists have done a wonderful job each time they come (every other week). I especially appreciate the detailed checklist and notes left after each cleaning. Ms. Rhoden is also very accommodating - recently she switched my cleaning day at my request, so my house would be clean when my in-laws came to visit. I highly recommend her and her crew!
Description of Work: Initial cleaning included floors, doors, baseboards, fireplaces, a/c registers, ceiling fans, lighting fixtures, window frames, kitchen appliances, bathroom fixtures, front and back porch, cabinets, change of bed linens,and cleaning pretty much every in sight. Bi-monthly cleaning includes floors, fans, kitchen appliances, bathroom fixtures and clean linens, plus other items as necessary or on a rotating basis. A detailed list is provided which describes all of the services provided that day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Richard H.
02/2012
4.0
house cleaning
  + -1 more
My experience has been good. The same person comes every time, and she is beginning to know my house, my likes and dislikes. She does what I tell her to do.
Description of Work: I used the services of Personal House Cleaner - Tashisia Rhoden, LLC for house cleaning. The last time I used them was on Monday. They do dusting and cleaning the kitchen.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ronald N.
06/2011
3.0
house cleaning
  + -1 more
Still on a hold waiting to hear back from her for an estimate.
Description of Work: I contacted the young lady two weeks ago and she finally was able to arrange a meeting with me this past Monday morning. Unfortuneately, she told me she would emailing me a price and as of this date I have not heard from her in any way. I am very displeased with her desire to take on new business.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
3.0
punctuality
5.0


Louis C.
05/2011
3.0
house cleaning
  + -1 more
I have some concerns. The number one concern is that she didn't secure the windows after cleaning them. I had gaps at the top of 3 or 4 windows. That was not satisfactory. It didn't help secure and it could have let critters or bugs in. I wasn't happy about that. It was a big job, but I don't feel like she handled the job that well. I think her quote was $320.00 and I gave her a tip. She was personable but she wasn't engaging. I had to go to her to ask her if she had any questions. She didn't come to me. She was a little bit shy and reserved. She did an adequate job in terms of the areas that she started with. She seemed to get tired by the end of the day. It was a long day. I felt like had she had someone else working with her, it would have been a better arrangement. I thought it was expensive.
Description of Work: Personal House Cleaner - Tashisia Rhoden came out and cleaned my house. We were having a big party for guests from out town.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$320

Nancy J.
05/2011
4.0
house cleaning
  + -1 more
Tashisia was very prompt in getting back to me when I inquired about her services. Unfortunately, she does not service my area as it is too far away from Columbia area (I live on Lake Murray in Newberry County)
Description of Work: Tashisia was very prompt in getting back to me when I inquired about her services. Unfortunately, she does not service my area as it is too far away from Columbia area (I live on Lake Murray in Newberry County)

Rating CategoryRating out of 5
responsiveness
4.0

Yes, I recommend this pro

Keith M.
04/2011
5.0
house cleaning
  + -1 more
Tashisia does a wonderful job every time she cleans and leaves the house fresh and clean! I'd highly recommend her over any other cleaning service.
Description of Work: Tashisia thoroughly cleans my house bi-weekly, including mopping floors, dusting, vacuuming, changing linens, taking out trash, and more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Christina N.
08/2010
5.0
house cleaning
  + -1 more
Tashisia Rhoden is one of the most organized and professional people I have run across. She met with me to develop a cleaning plan, and provides a highlighted copy of items she completes every time. I work from home, and on going downstairs one time, I found that she had gotten a stepladder from the garage and was cleaning the fan blades in our cathedral ceilinged living room. Another time, she cleaned and swept the entry outside the front door. She is a gem. She is sweet and friendly, prompt and considerate and approaches the job as a proud professional. She even sends me an email the night before she is scheduled to come as a reminder. Anyone would be happy to have this young lady cleaning for them.
Description of Work: I use her every four weeks for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    701 Gervais St Ste 150-281, Columbia, SC 29201

    www.personalhousecleaner.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 AM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 AM
    Friday:
    8:00 AM - 6:00 AM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Personal House Cleaner - Tashisia Rhoden, LLC is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 AM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 AM

    Friday: 8:00 AM - 6:00 AM

    Saturday: 8:00 AM - 6:00 PM

    Personal House Cleaner - Tashisia Rhoden, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Personal House Cleaner - Tashisia Rhoden, LLC offers free project estimates.
    No, Personal House Cleaner - Tashisia Rhoden, LLC does not offer eco-friendly accreditations.
    No, Personal House Cleaner - Tashisia Rhoden, LLC does not offer a senior discount.
    No, Personal House Cleaner - Tashisia Rhoden, LLC does not offer emergency services.
    Yes, Personal House Cleaner - Tashisia Rhoden, LLC offers warranties.
    Personal House Cleaner - Tashisia Rhoden, LLC offers the following services: Living room, dining, home office, entry, hall ways & stairs, kitchen, bedrooms, bathrooms & house cleaning.
    Dry Cleaning

    Contact information

    701 Gervais St Ste 150-281, Columbia, SC 29201

    www.personalhousecleaner.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 AM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 AM
    Friday:
    8:00 AM - 6:00 AM
    Saturday:
    8:00 AM - 6:00 PM