NEVIN BROOME'S CARPET SUPERSTR

Nevin Broom's Carpet gave the best price of 3 stores that we checked. Lisa helped us pick out a color that would go with most anything. Rolls were available in the store so we could see exactly what we were getting. She came to our house and measured to be sure we had the right amount of carpet. The carpet installer Ashley and his helper were very professional, polite, and efficient. They were very careful when moving our furniture and put it back in place when finished. My husband and I are pleased with the carpet and installation.

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The ladies at the store were nice. The installers, Ashley and his partner, did an ok job at first glance. After lunch one of them kept burping. It wasn't until a few days later did we notice an unsightly and very visible seam in front of the dresser in the master bedroom. My husband and I tried to ignore it but it is so noticeable that you can't ignore it. There are also lumps under the carpet in at least five spots. It feels like something was left under there-like carpet scrap. I called Nevin Broome's to inquire about it. Ashley came out July 13th and told my husband to vacuum a different way! We tried that too but anyway you look at it-it's there a big seam right in front of dresser. I called back today and spoke to Scott Broome who was extremely rude/hostile and even cursed while on the phone with me. So apparently the store does not care and said if I was unhappy to have another installer fix it! Very unprofessional.

Lisa & Nancy were very knowledgeable about things I should consider before installing carpet and flooring. They brought ideas that we had not considered regarding the other projects we had underway as to not make things difficult for us. They were accessible and answer all questions in a straight-forward way. The store had everything I was looking for because they have a wide variety of products and a few special order items in catalogs at the front desk. Pricing was very reasonable and the delivery was the same day!

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I walked in the store and told the clerk what I needed and the measurements and use of the room. She asked me a couple of questions and led me over to the roles of carpet to recommend the one that she thought would work best. She also helped me pick out the best color to go with the walls. I had told them that I needed it installed that same week which they said was doable, but as luck would have it, an appointment for the following day was available due to a rescheduling by another buyer. She also suggested that I get the installer to measure the other room that will need carpet soon while he was at the house. The installer, Ashley Price, called the next day and showed up on time. The installation went quickly and smoothly and looks great. The installation cost $148.00 which included moving the furniture and hauling away the old carpet. I was very satisfied with the whole process since I hate to wait for anything!

Scott gave me sound advice on the best products to use to renovate my condo. Lisa provided excellent advice about products, color and matching materials. Dennis did an outstanding job with the installations. The materials arrived when they were promised and their prices were the best of the 3 firms I got quotes from. I love the new fresh look. It is better than any of the other 3 quotes I received. I will use them again and again and again.