Jack Oliver's Pool Spa & Patio

First off , It was hard to get a call back to arrange a time for the service to be done. Once a time was finally made to have service done... They never showed up or even bothered to call..

First off , It was hard to get a call back to arrange a time for the service to be done. Once a time was finally made to have service done... They never showed up or even bothered to call..

They arrived as scheduled, the date moved up several weeks due to a change in the companies scheduling. The workers were polite and very efficent, They cleaned up at the end of each day. All in all it was a very positive experience.

It went very well, they were punctual and always made good on their commitments. Even after the install, any issues were resolved immediately. We continue to use them for any service issues.

They came, but did not check the level of water in the trough as requested. We knew that the level could go down such that the pump would be getting just air. They had said before that we had a water leak, but that leak sometimes would leave a low level in the trough after 3-4 weeks sometimes in a week and a half. There is a lot of evaporation from the trough too since it is very hot then. I had chosen not to do a $3-5,000 leak repair but rather add some water occasionally. Two weeks after this situation I saw water leaking from around the pipes of the pump and filter that Jack Oliver's service had installed a year earlier--so yes there was a leak- from their work. Since we were going to be gone for a week, I set up the service to be sure all was OK. When we got home the trough was totally dry and the pump was only drawing air. So, I called in to let them know what we found. Jack's brother called back to say they did not want to service our pool any longer- that I was never satisfied with their service and besides they had said I had a leak in the pool. The service before this one was just to check while we were gone as well. When we got back their people did not check the basket at the pump that collects extra leaves and debry. It was so full that the basket had cracked open, again their fault. I have never heard of any business, particularly one where it was their faulty work, to tell anyone that they did not want their business any longer. I worked in retail all my life supervising 1000's of people and always knew that relationships with customers is paramount to retaining them and vital to a ongoing successful business. I would certainly say that this person is a hot head. He did not know what he was talking about did not listen sufficiently to understand much of anything and acted as if I did something wrong by bringing a problem of theirs to his attention. Jack Oliver himself has been fine to work with even though he appears to be unhappy and short with customers at times. One could think that since we did not have the leak repair BY THEM that they did not want our business anymore. I had used Jack's service over 5 years, buying chemicals from them, having them put in a whole new pump and filtration system and additional work on the pool.

It went well. Two people came out and it took 30 minutes to complete the work. I called them about a week before. Communication was good and they did what they said they'd do. They were very nice.

My experience with them went fine. They did a really great job. They were fantastic. I really liked that Jack actually came out and was at the pool site probably twice. That was nice. They subcontracted the cement contractor because they had to dig into the cement. I wasn't crazy about them as they left trash on lawn which was not cool. They made sure that everything working well before they left. I would use them more if they were closer to my home. Their price was comparable though not an amazing price. The guy that came out to do the work was real nice and professional.

I am a real estate agent and recommended Jack Oliver among a short list of companies to provide a pool inspection for my clients. My clients called the different companies and selected Jack Oliver in part because of their low cost of $85, but also because they knew he came recommended. Jack performed a thorough inspection and caught things the normal buyer or home inspector would not catch on their own, saving my clients hundreds of dollars in future repairs. He was very friendly and took the time to explain issues and answer follow up questions beyond the inspection. We experienced prompt and professional service.

In late spring of last year, our pool liner began to tear at the corners, so I called the company that installed it to get a quote on replacement. They did not return my call. I went by the store and asked them to send someone out to measure and give me a quote. They never came or called. So, I asked my step daughter who installed their pool, and she referred me to Jack Oliver. At the beginning of the summer, the busiest time of year for pool companies, Jack sent Vince over three days after I called. After measuring, Vince said that it would be six weeks before the liner could be installed. As that time approached, so did the rains, which caused postponement after postponement. During that trying time, Vince kept me “in the loop” on target installation dates. Finally, after about six weeks of more delay past the original installation date, work began. Upon removal of the old liner, Vince discovered that two problems existed: the pool floor had been disfigured by the rising water table, and the water table continued to fill the pool bottom with water. Jack Oliver called and said that the original quote of $2,500 would have to increase by about $1,000 if the bottom was to be repaired. He said that a sump pump would have to be installed under the floor to keep the water table from interfering with floor repairs and the liner installation. Upon my approval of the increase, Vince came out and installed the sump pump and repaired the pool floor. As he began installing the pool liner, Vince discovered that the fiber glass spa step pool entrance would not secure the liner because of stripped out screw holes. Vince spent over two additional days repairing the entrance so that the screws would seal the liner to the spa steps. Finally, there were no leaks in the pool and the liner was neatly installed. Upon turning on the pool circulating pump, however, the water level began to go down slowly. Vince came back and tested the return and supply piping and found that the leak was in the return pipes located at the spa step end of the pool under the concrete apron that surrounded the pool. This looked to be another $3,000 to tear up the concrete, replace the piping and pour new concrete. Vince suggested that we reroute the water return piping from the pump and locate the return in the side of the pool, which would minimize cost and cause very little disturbance of the concrete apron. This was done and the leakage stopped completely. This episode was tedious and trying, but all along Jack Oliver and Vince kept in touch with me and came in on budget. And in fact, they did far more than they were compensated for. In my view, this is the only company one should use to handle pool maintenance, repair and installation. They are a business model that others should follow. I can recommend them with out any reservation whatsoever.

After years of good service, something went wrong in the lack of responsiveness to a problem with my pool. I consider myself as having grown up with the service, but as the firm expanded into retailing spas and patio furniture, attention to its traditional weekly pool service deteriorated. Finally, I was left for weeks with a blocked skimmer drain that made the pool unusable, and an angry Jack Oliver, who is apparently having either personal or business problems.

They gave us lots of information and let us know how heavy it would be so we could communicate that info to a concrete provider. The estimate was professional and thorough and turned around in a timely manner. We are considering using their service.

They sent a tech to instruct us in what they call "pool school". He was very informative. They were up front about cost. I've employed them since then and am very satisfied with their services.

Very responsive on estimate. Pool equipment cleaned out and preventive maintenance conducted first which former service had never done. Pool techs are clean cut and friendly.

Any time you go to their store they are very friendly and informative. If they don't know the answers they will get them for you. When I bought my house with a pool, I knew nothing about taking care of a pool. I hired several people to come clean and maintain my pool but they were unreliable. I decided I needed to learn how to clean the pool myself. I went on the internet to search for someone or a video to teach me how to clean the pool. It was so crazy because there all kinds of pumps and chemicals and dials that no one would show you or tell you when to use them or how and the videos only told you half of what tou needed to know. I finaly called Oliver Pools and steve Oliver walked me through all the steps and how and when to turn the dial to different settings. It was sush a releif! Finally I understood how to clean my pool! So, that being said they will always be my supplier. Oh, yes, Don't forget that the pump burned up not long after that and they came changed it out and gave me a fair price and it has been working perfectly every since. The oliver boys are about as dependible as they come! I would recommend them to anyone who cares about their pools and spas. Maintaince, supplies and great service! What more can you ask for?

They had started the work, but it wasn't working out with the person that was doing the work. We have since resolved any issues, but decided to have someone else finish the work who quoted a lower price.

work completed above satisfaction and very timely.

Went well and very satisfied.

Overall, my experience with them has been excellent.

Initially had a problem with pressure from the pump, they found an obstruction and fixed it. We have called a couple times to have them check things and they always come out and explain whats going on with the pool.

They were very courteous and professional. They were also very knowledgable and I liked that they were able to answer any and all of my questions. I am very very pleased, and they did an excellent job. They say you get what you paid for and I got what I paid for. It was well worth the money and it was measured very well to make sure there were no problems that could happen down the road which could happen if the pool liner is not measured correctly. They made sure it was done right from the first time. The pool was very beautiful! There is always a fear of meeting a contractor so I was very pleased with that from the very beginning I met the owner, Mr. Oliver, and it was a pleasant experience from the start. It did help that others had good experiences but I had to find this for myself as well. I appreciated how Vincent, the gentleman who did the actual installing of the pool liner called me on the days I was not at home and kept me updated on the progress and let me know if anything needed to be pointed out that way there were no surprises. Vincent would also show me the progress as they did it so I could see what they were doing. Vincent was very knowledgable and friendly so I had a great experienece with them from beginning to end which I appreciated.

I found Jack to be rude, extremely arrogant; a person that is not willing to lsiten, and I question the motivations of the company. If service is their goal, they failed miserably all along the way.

They do an excecllent job. The workers are fine, they did a good job. Everything is holding up good.

I called on a Thursday and they came the following Tuesday showing up right on schedule. As we had never used the hot tub they spent time showing us how to use it and clean it. They explained all the chemicals and which were necessary versus optional. They then gave us a bottle that we can use to bring water samples to them for them to check.

They charged me for the chemicals, parts and labor. I really liked them because they were incredibly knowledgeable. Jack actually came out and talked to me about it. He was really great. The guy who came out to service my filter was fine, but I didn’t really see him. However, everything worked out well. The service has been holding up really well. I would use their services in the future too.

Very professional and does a great job. I've had bad experiences with others but can tell you this company does very good work and is trustworthy.