Home Depot Inc

.

unknown

jMake a list of everything that could possibly go wrong with a roofing job. Make a very long unabridged list. I assure you Home Depot checked off each and every mistake. My mistake was not to cancel the contract when they were several months late starting ("We will be there next week."). There was the drama of the employee falling off the roof. And failure to replace rotten boards which I had pointed out to the contractor was exceeded by the multiple leaks (down through second floor into first floor requiring a painter and multiple calls and visits). Another leak required four visits but resulted in no damage. Sometimes it was just easier for me to repair leaks myself. Remember the list of possible problems? Make sure you have install the wrong color shingle. On the positive side, these folks are very polite and always say the correct response ("We are so sorry.We will be right out there in the next week. Please call us if you have any more trouble."). So today, eight years after instillation, I went up in the attic on a bright sunny day only to see the sun shinning through a hole where flashing had not been secured. Suggestion for any adventurous homeowners trusting their investment to Home Depot is to place their warranty number on speed dial for easy access.

unknown

The work was done well, but the installer was not very professional. He asked my elderly father if he would like to save some money by paying him in cash rather than paying Home Depot. My father knew not to do that, but it was concerning that a professional installer would solicit him in that way.

They actually had a person come out to the house. They had a little package of samples and pictures to give us. We had a niece that lived in Georgia who had a good experience with them. So we checked them out and it worked out well. The salesman came out and presented what he presents, looked at the windows, showed us how to measure them. We actually measured our own windows then and we did the count of the windows and then we went out and naturally there was one person in there that was a window person. It was a lady and she was very, very good and very accurate. The window lady sat down with my wife and she put them into the computer and did the order. They delivered the windows. I installed the windows myself. They gave instructions of what to do and how to install them.

I decided to go with the most expensive roofing estimate because I was afraid of being screwed. And it ended up that my roof is leaking all over my atrium, they caused nearly $3000 worth of cedar damage, I have an $11,000 lexan glass atrium which was pre inspected (and sealed) by Ace Glass (great people by the way!) and $4000 of glass was cracked. And all types of other horrible issues I must have a 500,000 characters (or more) worth of complaints. I am to the point that I am debating hiring another company to come out and replace this horrible roof. I truly believe Home Depot wants me to cut my losses and go away knowing how expensive a lawyer will cost me and how doing so would only drive me into the ground while they walk away scott free from any kind of reimbursement. They mention in the Home Depot video (when choosing them for a roof) that new flashings would be included when a roof is taken down to the deck. (see Home depots own video over at You tube called,: "How to replace your roof with the Home Depot") I basically got brand new 50 year GAF shingles pasted over 30 year old flashings in combination with areas where no flashing (whatsoever) at all were and this just didn't work. We started this project last year and we are still getting leaks, we have three new leaks just this week. Ace Glasses workers are the ones who brought to my attention that the roof is really messed up, I wouldn't have known (just how much) unless they told me because who ever gets on top of their roof to check on their roofers? Its just so happened I needed to call Ace glass out because all the sudden there were leaks in the area, and when they saw what was done to my roof they advised me to get an inspector. So I looked one up who had the right credentials, not sure if I can write names here so I will leave that blank but it was an inspector from GAF's own site (the manufacturer of the shingles on my home) who is not only GAF certified, but is a HAAG certified master elite roofer My roof has been condemned in his formal report, it states it needs to be replaced. I would be willing to upload a scanned copy of this report and many pictures the inspector took, and interior pictures of the leaks but I do need a connector for two cameras to do that, so i will have to update this later when I can. Now Home depot didn't like that their work was criticized and required I get a second opinion to their work being shoddy and I did only because Home depot is sort of forcing me to remain with them, meaning they love knowing they have me over a barrel, too poor to get a lawyer and they know you can do nothing going that route. I would also advise folks to take a peek in at consumeraffairs.com to check what it is like dealing with them, it seems not much has changed since 2008 forward. Its the run around, and Sharon of Sandy is right, so much so you actually get sick, my first year I have gotten sick in many years by the way was this year while dealing with them. You would wouldn't believe my Home depot file. The back and forths, the lying. Every time a leak occurs, they send someone out, who cant straight away fix it for a few tries until they actually rig the situation to buy time. Other times they tell you its something else (not their own work) just like it was supposedly Ace Glass or a vent pipes fault. So you always need to hire someone else to confirm it was their work. Another example is CPR plumbing (who was sent out by American home shield) was called upon the next day to seal the vent pipe Home depot roofers blamed for the newest leak over my bathroom. Indeed the vent pipe was dislocated but the vent pipe is not where the water was coming in, it was coming in over the very soft spot Ace Glass had pointed out to me (and then me to home depot) in the very first letter of correspondence concerning this dispute. Ace glass was walking around my roof showing me where that bad parts were. I am unlike many homeowners (since I have a semi earth berm home) that I can see a lot from ground level. You can jump onto my roof from ground level. I saw the roof move downward in two places they pointed out (with my own eyes). I I would advise folks to stay away from Home depot roofing if you intend to get a roof and have to deal with any refund issues because you aren't getting one. Seriously if you want those 50 year GAF shingles go to GAFS site direct because someone recommended at GAF's own site can actually provide a better manufacturing warranty on your shingles (even though they are the same Home depot might install). And besides that, those guys know what they are doing check out GAF's tutitorials. I found out I could have saved over $5000 over Home depots cost choosing one of GAFs certified guys to install it (and that price includes all the brand new flashings Home depot might advertise for but I didn't see even as GAF advises the very same. My pictures (once uploaded) show various high nailing and low nailing here and there, missing flashings (all together) or just my old bent and worn stuff, and then globs of stuff squirted on my older flashing, and you can actually see into my house from the outside part of the roof (through the unflashed portion of the roof) Where the home depot crew "didn't understand" how water could possibly be getting in. That's the kicker, they needed an inspector to tell them what they did wrong (as if they couldn't see it) when a 50% blind untrained eye could see the obvious, and that's what I mean about incompetence. Unless it was because they couldn't speak English, because I did have a truck load of non English speaking men putting my roof on. It could have been broken English but I couldn't understand them. II have been working with corporate to try to get this replaced (I would rather someone else does it) and Ellen Fox has been "cordial" but you can tell she is irritated, and paid not to budge or any refunds. So nice (as far as) grinning and bearing me but wanting me to go away without any money to buy another roof. You can tell this, but the work just wasn't quality and they just want the same team to redo what they couldn't fix after trying 6 times earlier (when I finally gave up) and called home depot corporate over their incompetence. Home depot hands me back to these incompetent roofers. All competent roofers know a roof needs flashing, at least English speaking ones who can read and understand the manuals maybe? Ellen Fox is handling this case but only because I called the BBB and simply because Home depot pushed back my dispute 90 days and God forbid if I am not within the statute of limitations for that, though its been pretty fruitless so far. And since I was getting conflicting advice on how long I had, I thought, better safe then sorry but its a customer service thing, and you can tell they are trained to get out of refunding you. I was taken by surprise just last week when this woman Bola from operations support (Ph # 1-877-903-3768) had called me on the afternoon of January 9 2014. I will admit she was the most compassionate player in all this. She of all folks appeared the most genuine, sympathizing over this year ordeal and all my homes destruction and the constant other problems here. Bola said Home depot would be willing to refund us for this roof because of all the troubles and recompense us for all damages done by them. I was thinking, Pinch me, I am dreaming, WHAT?? Like repeat this please? And it was true she said, and I emailed Ellen Fox asking so much right after calling my husband at work with the good news after the year from h*** with Home Depot. Ellen Fox (instead of copying me and emailing me back) called me back (and immediately) never saw her move that fast. She informed me we are on a monitored phone call and that I am to disregard that phone call from Bola of operations support and that Home depot has no intention of refunding me (per her word) over this job they done. For some reason (if someone might know please inform me) why Ellen will not answer to that phone conversation by an email exchange even though I have asked her concerning this three times. I have nothing but silence from her on that. II called the LLR and just received their packet of paperwork, but I think these agencies could be just set up as a joke and these corporations know this which is why they are pretty much like, "whatever" to anything you do. That's exactly how Home depot is. spray painting a message onto a tarp over my house which can be viewed from google earth could possibly be more productive. Im thinking bout it I will further update this review because I have another contractor coming this evening to give me an estimate to install something (not purchased from home depot) I would like to add more here, and include pictures (both interior and exterior). So I will be back later to update it. **adding below in breif because I am running out of space here I uploaded just half of the pics to use.com but I haven't figured out how to post them, I need to contact Angies girls and see if I can get them to help me here (Im technically challenged) **PS Now when asked where's my new flashings I am now being told that they aren't included, but if you call around to the Home depot stores they will likewise be telling you new roofs come with new flashings, not only that is their estimators will say so much (even as mine did) who are good estimators if they are because Home depots video "How to buy a roof with Home depot" also says so much. If others did not receive their new flashings with their new roofs that's a huge class of people then. Who might have leaky roofs because of their old flashing, be sure and check if you are having the same problem. Can I get more room as this continues?

We contacted Home Depot to renovate our guest bathroom. While the quality of the contractor was very good-the responsiveness of the subcontractor left a great deal to be desired. We began the process four months before we expected to start the renovation. The day before the agreed upon start date we had not been contacted by the subcontractor. I contacted Home Depot and was told that I needed to contact the subcontractor directly. I then contacted the sub contractor and was told that I wasn't on their current work order. After more telephone calls - the sub contractor was able to work us into their schedule. As the plumber was completing the install he stated that connecting the vanity and toilet were not part of the estimate and that I would have to contact a different plumber for the connection. Again a series of telephone calls and that problem was corrected. I will not used Home Depot as a contractor and I do not recommend their services as a contractor.

They have a good garden center. I am satisfied with their services.

I got it on a special to have it installed. They are just a good company to deal with. They had some really good carpets with a lot of good warranties on it and that's basically why I went with them.

They just did a great job. The installer took the time to explain everything to us. He was on time, and when I had an issue with one of the doors, they came back fixed it immediately. They even gave me their cell phone number.

Attempted to buy vinyl flooring from Two Notch Home Depot store to start with. Measure Comp (should be "INcomp) came and did the measurments and put several "job stoppers" on his report. Many of these "job stoppers" were completely made up, such as "refrigerator has no water shut-off (and it did) and refrigerator could not fit through the kitcken door (it could..and how did he think it got in the kitchen to begin with!?) This, in turn, led to complete and total confusion to the clueless staff in the flooring department. I attemped to call for several days to check on the status and could not reach a soul. The only human contact I could make was with the VERY rude front desk staff that would either put me on hold or just hang up on me. I then drove to the store and was then told by the flooring manager that he would "check into it and call me back". Never heard from him. I waited a week and then tried calling again from 9AM until 5PM at which point I gave up on that store. I should have known better, but I then went to the Sandhills store to see if I could find help there. A very nice (and competent) flooring associate named Brandon was very kind and helpful. He was able to correct the paperwork and get the job process started and he then turned it over to the "expiditer" who was able to screw up the whole process again in a matter of a few days!! The expiditer gave me the SAME stupid excuses the previous store did (even after it had been "resolved") and then told me the vinyl I chose was no longer in stock at the warehouse!! The sad thing is, this vinyl is a stock item in the STORE and they wouldn't/couldn't pull the amount off their roll even when requested!! I will no longer shop at Home Depot and I would urge anyone thinking about using Home Depot (any store) to do a flooring project to rethink unless you have months to waste and the patience of Job!!!!!

It was a pain at each step. I will never do this again and I will not recommend this approach to a friend. I found the flooring I liked at Home dept. The first problem was that I couldn't order it and make a plan for someone to do measurements over the phone. I had to go to the store to watch someone type. When I got the the store the flooring dept staff were confused about how to handle a credit card application and payment - there goes another 20 minutes of standing around while the help desk talks with them. Then I had to have an appointment for someone to come out and measure. That is fine, but I learned when the people came to install the flooring that that person did and didn't do a number of things. First, that person didn't take note of transitions between floors, so they did not give me or the installer any indication that we needed specific materials for the door edges. So, the installer didn't have the brass color, only silver. The measurement person indicated on the form that I needed to have my floor leveled. That is one reason I went with a company instead of doing it myself. It turns out that they mark that on all the forms, just in case. I am still waiting for the adjustment to my bill as that service was not provided. The measurement of the amount of quarter round was off and I have a piece of quarter round over 15 feet long left over (really - it goes the far end of the living room to the dining room). Once I had the measurement done, I got lots of nagging phone calls about when could they do the work. I travel and work full time and wanted to schedule the work at my convenience, not theirs. I wanted the existing vinyl flooring removed so there would be less difference in the height of my dining room and kitchen. I discussed it with all of these people. None of them told me that I would have to have the flooring tested in advance or they could not remove it. I was focused on this issue and concerned about it so I was paying full attention. When the installer arrived, he said he could not remove the flooring, it was not on the work orders. That led to a long back and forth were I learned that they would then take a sample of the flooring and send it for testing. I just wanted it over with and did not take that option. Once we had all that settled. the installer asked me if anyone had told me that the individual pieces of the plank product I selected did not always fit closely side to side and that there might be visible grey seams in the white quartz-look surface. No, no one told me that either. I had to sign a paper stating that I was aware of the issue. The installation company had clearly had problems before. In sum,. I deeply regret not going to a company with a more knowledgeable sales staff and a better coordinated installation team. I hope you can benefit and learn from my mistakes.