CUT-M-UP LAWN SVC

Cut M Up Lawn is a great company. I have been using them for 3 months and will continue. They are a very good company and appear to enjoy their job. I highly recommend them for anyone looking for a lawn service company. You can not go wrong!

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Once the contract was signed, I informed Ernest that I was ready to get on his schedule before the busy season started. He showed up the next day (without notice) and began working on cutting up the old sod for removal. I appreciate the promptness but would have preferred to know he was coming. I could have moved heavy items (grill) out of his way and, most importantly, made sure that my dog (very protective) was secured in the house. That could have been a dangerous situation for his crew and a lawsuit for me. The work went well and within a week I had a fully sodded front and back yard. Looks really great - even dormant! I was at work when Ernest and his crew finished up on Friday so I didn't get a chance to speak with him. He called me that evening and asked if he could pick up his check on Saturday. When stroking the check I realized that there was no paperwork or instructions for me on how to care for the sod. I placed the check and my request for care instructions in an envelope for him to pick up on Saturday since I would not be home when he stopped by. To this day I have had to research the internet to determine how to care for the sod. That was very poor customer service. When I turned on the sprinkler system less than a week later, two sprinkler heads were broken. One was completely detached and broken from the connection. I would have expected that the sprinkler system was checked before he left the property. Ernest is a very nice fellow but has very lousy post-service customer support which is why I rated his professionalism as low as I could.

We have been using Cut-m-Up Landscaping for the past 12 years. Mr.Ernest always answers his phone and has been a wonderful and dependale landscaper. Highly recommend.

.Everything went according to plan. The entire crew was professional, courteous and respectful. They arrived on time and worked very hard to get the job done. They all also demonstrated a real sense of pride in their work. This was an extensive job to totally redo an eyesore. We are just overwhelmed at the impact the work that Ernest performed. We had a master plan developed by a landscape architect and Ernest completed the job exactly as was planned. Cut M Up will get every recommendation I can offer. We would use them again with every confidence that he would do a great job.

We hired Ernest Gooden the owner of Cut M Up Landscapefor the following services installed 12 zone automatic Rain-Bird commercial irrigation system (2 year warranty) - material and labor, installed 45 pallets of Empire Zoysia rolls – material and labor $5,200.00, installed 3 Maple Trees, 3 Crate Myrtles, 5 (5) gal Nellie Stevens Hollys, 39 (7) gal hedges, 69 (3) gal shrubs and 27 (3) gal Burdordi Hollys – materials and labor $4,000.00, installed, 100 bales of pine straw $550.00, installed 22 tons fill dirt - $450.00. Total paid to owner Ernest Gooden $19,950.00. Contract finalized Oct 4, 2011, a few days later he received his required down payment of $4,950.00 from the builder. On 10/29, he received $10,000 payment from us as required once the irrigation and sod was installed. On 11/5, he received final payment of $5,000.00 from us, which included trees, hedges, shrubs and dirt. He was contracted by us and not the builder. The earliest email I could find notifying Ernest Gooden of issues was Mar 24, 2012. He met with us to discuss the browning/dying of the saga palms, hedges, holes, dips and uneven areas throughout yard, irrigation zone not coming on and replacing sprinkler heads. Short time later he did bring dirt to build up the uneven areas. He said he would have to come back to re-wire zone 5 because it would require him to dig up our yard. A head was replaced near the gate opening. There is a flooding problem in front of the garage which was killing the hedges. He stated he would come back remove the hedges from the garage area and replant them in the back yard next to the wood fence. Sent him an email on 6/18, reference to coming back and received no response. Sent a text on 6/25, in reference to the same. He responded same day stating he will be working in North Carolina all week. Sent him another text 7/27. He responded on 7/30, stating he would call me in a few. Also, ask I bare with him because he a close family member real sick and traveling back and forth to Florida. He text me on 8/21, stating he's slowly getting back in the grove and lost a lot of business and he would call me soon. He never called. On 9/29, we discovered a water leak in the yard. I text him to locate the irrigation main water valve so we could turn it off. Explained we had turned off the main water, but the red triangle indicator was still turning indicating a water leak with the irrigation system. I asked if he could come by to fix the problem. He responded by “K I will”. Have not heard from him since. The Nellie Stevens Holly tree and the 5 hedges died. We had to contact other companies to re-wire zone 5 and fix the leaks. On 5/14/13, we hired The Yard Spa to fix the first leak we found $75.00. They replaced the solenoid in zone 10. The red triangle indicator was still moving confirming we still had another leak. On 6/28/13, we hired Heads-Up Irrigation to re-wire zone 5 $156.00. Shortly afterwards we found the other leak. On 8/12/13, we hired Heads- Up Irrigation $140.00, to fix the 2nd leak. They replaced 2 valves zone 8 and 9. Have video of the leaking valve once they dug around it. We found the leaks due to the areas being saturated. We replanted 5 hedges and Pencil tree ourselves. Ernest Gooden owes us for the following: Nellie Stevens Holly tree - $85 (this is what he charged us) 5 hedges $45 each - $225 (this is what he charged us) I have receipts from both landscape companies who fixed the leaks and zone 5. Total cost $371.00 Total cost Ernest Gooden owes us $681.00 He states on his website he is a member of The South Carolina Nursery and Landscape Association. I have an email confirming he has not been a member since January 27, 2010. Too bad I didn’t check this before we hired him. I have texts, emails and videos outlining the accounts.

We hired Ernest Gooden the owner of Cut M Up Landscape for the following services: Installed 12 zone automatic Rain-Bird commercial irrigation system (2 year warranty) - material and labor $9,750.00 Installed 45 pallets of Empire Zoysia rolls ? material and labor $5,200.00 Installed 3 Maple Trees, 3 Crate Myrtles, 5 (5) gal Nellie Stevens Hollys, 39 (7) gal hedges, 69 (3) gal shrubs & 27 (3) gal Burdordi Hollys ? materials and labor $4,000.00 Installed 100 bales of pine straw $550.00 Installed 22 tons fill dirt - $450.00 Total paid to owner Ernest Gooden $19,950.00 Contract finalized Oct 4, 2011, a few days later he received his required down payment of $4,950.00 from the builder. On 10/29, he received $10,000 payment from us as required once the irrigation & sod was installed. On 11/5, he received final payment of $5,000 from us, which included trees, hedges, shrubs, & dirt. He was contracted by us and not the builder. The earliest email I could find notifying Ernest Gooden of issues was Mar 24, 2012. He met with us to discuss the browning/dying of the saga palms, hedges, holes, dips & uneven areas throughout yard, irrigation zone not coming on and replacing sprinkler heads. Short time later he did bring dirt to build up the uneven areas. He said he would have to come back to re- wire zone 5 because it would require him to dig up our yard. A head was replaced near the gate opening. There is a flooding problem in front of the garage which was killing the hedges. He stated he would come back to move the hedges from the garage area & replant them in the back yard next to the wood fence. Sent him an email on 6/18, in reference to coming back and received no response. Sent a text on 6/25, in reference to the same. He responded same day stating he will be working in North Carolina all week. Sent him another text 7/27. He responded on 7/30, stating he would call me in a few. Also, ask I bare with him because he has a close family member real sick and traveling back & forth to Florida. He text me on 8/21, stating he?s slowly getting back in the grove and lost a lot of business and he would call me soon. He never called. On 9/29, we discovered a water leak in the yard. I text him to locate the irrigation main water valve so we could turn it off. Explained we had turned off the main water valve, but the red triangle indicator was still turning indicating a water leak with the irrigation system. I asked if he could come by to fix the problem. He responded by ?K I will?. Have not heard from him since. The Nellie Stevens Holly tree and the 5 hedges died. We had to contact other companies to re-wire zone 5 and find & fix the leaks. On 5/14/13, we hired The Yard Spa to fix the first leak we found $75.00. They replaced the cylinder zone 10. The red triangle indicator was still moving confirming we still had another leak. On 6/28/13, we hired Heads-Up Irrigation to re-wire zone 5 $156.00. Shortly afterwards we found the other leak. On 8/12/13, we hired Heads- Up Irrigation $140 to fix the 2nd leak. They replaced 2 valves zone 8 & 9. Have video of the leaking valve once they dug around it. We found the leaks due to the areas being saturated. We replanted 5 hedges and Pencil tree ourselves. Ernest Gooden owes us for the following: Nellie Stevens Holly tree - $85 (this is what he charged us) 5 hedges $45 each - $225 (this is what he charged us) I have receipts from both landscape companies who fixed the leaks and zone 5. Total cost $371.00 Total cost Ernest Gooden owes us $681.00 He states on his website he is a member of The South Caroline Nursery and Landscape Association. I have an email confirming he has not been a member since January 27, 2010. Too bad I didn?t check this before we hired him. I have texts, emails and videos outlining the accounts.

We have used this company for the past nine years. Ernest is always friendly and always answers his phone. My yard looks very nice.

I have used this company for seven years now and never had a problem! If I have a special request they will gladly accomodate it. I know that they will do a great job with the yard and neven worry about what it will look like after they finish. I shopped around and found their rates to be competitive and their service excellent. I especially like that they clean the yeard so thoroughly and bag all of the trimmings. Everything looks great when they finish.