Response from Craftsman On Call
I am so sorry you didn't get the estimate! Most people ask us to email or call them with the estimate (and some just ask us when we can schedule to do the work and just let them know what it will cost the day we get there, trusting us based on our reviews and their need to get it done right and quickly). We don't often get asked to send out an estimate by postal mail and it tends to get lost and adds a good bit of time between initially seeing the project, getting numbers in front of them, and then hearing back and scheduling a time. Usually email or calling is quicker and more reliable. In this case she wanted the estimate mailed to her and we sent it by postal service but she didn't get it. Unfortunately we never heard that she didn't get it (until seeing a bad review appear on our Angieslist, which is frustrating because this is permenant) If she didn't get it within a reasonable time, 3-4 days or a week, we would have liked her to call us and ask, "hey did you get that estimate in the mail?" and we could have let her know it should have gotten there and that we would resend one or let her know the price over the phone (while also sending out a new copy) We never intend to miscommunicate. Please, Please, Please before writing a bad review let us make it right to you. If you asked us the mail something, call us to see if we forgot to send it or if it got lost in the mail. Such a simple solution, but it keeps bad reviews from permanently tainting good companies who have a good track record. By the way, we called her when we saw this happened and have resent the estimate. It could have been taken care of a while ago. Hopefully (if she wants us to do the work) a good review will come out of this! :)