Budget Blinds of Columbia

The initial appointment of measuring and selection went well on or around December 23, 2014. I was given a copy of the estimate for the work at that time. I was told that nothing would be applied to my credit card until the installation was complete and they would have the contractor call me for installation within 6 weeks. They went ahead and applied the charge to my credit card right away. 6 weeks came and went and I didn't hear a thing. I called their office and was told the sales person was not available but I could leave a message. I left a message and never heard a word back. I called back within the week for follow up. I was again told that he was not available. They began asking me for information as if they had never heard of me or my order and since my credit card was run right away, I began to panic that I had been scammed. I never got a call back. By the 3rd call, I was getting concerned and told them that I had left several messages and had not gotten a response but my credit card had been charged and we were now over 8 weeks into the process. I explained I would contact the Better Business Bureau and file a complaint if there was no further response. I later checked the BBB website and found out they were not members. The sales person called me back and said that the manufacturer that was building the shutters had gotten behind and there would be delay. I explained that I was getting concerned as I could not speak with anyone and no one called me to let me know about the delay. I had to do ALL the follow-up once the order was placed. The entire process took over 3 months. I expected a wait for construction, but would have appreciated an acknowledgment and a call to let me know they had gotten behind.

I’m sorry to say that I do NOT recommend if you’re in the market for installed blinds. We submitted a request for a complimentary consultation through their website, and confirmed that the Budget Blinds listed did service Sumter County, SC. After waiting patiently over a week (almost 2), we still, never received a response, reply, phone call, or any other form of contact I even resubmitted my information thinking a second response may prompt a reaction, in case the first was considered spam (for whatever reason) the first time. This was exactly to the 1 week mark. If I am to judge their work/professionalism on this process (which I should based on first impressions) then clearly I would be mistaken to use this company anyway since the job would clearly take more time than nessecary to cost, order the blinds, install, and complete 12 window treatmeants! If you’re unable to respond to your customers, or your just not in the businesses to make money when customers are clearly trying to pay/hire you, then you shouldn’t promote yourself online. I’d highly, highly suggest to any potential customers out there to look else where. Lowes will cost and install your blinds, and there are also local companies as well that are decently priced. Don’t waste your time with this company that will treat you like an annoyance (apparently) instead of a genuine customer.

A pleasant experience from beginning to end. Thank you Budget Blinds!!

They provided an awesome service. The owner has been fantastic. We did not know how much blinds cost. We did not budget for what they do cost. He worked with us to get what we needed throughout time.