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ADT Security Services

Home Security Systems, Screen repair, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Services we don't offer

NA

Amenities

Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.417 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
18%
3
6%
2
12%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.4
responsiveness
4.3
punctuality
4.6
Showing 1-17 of 17 reviews

Tawanna H.
08/2015
5.0
home security systems
  + -1 more
I had it at my other house for about 20 years and at the house I live in since 2010 years. I pay them monthly but I only talk to them when I have a problem and I usually don't have a problem. I pay for cameras and an alarm system at my present house and I just pay for an alarm system at my other house. So it is less than $100 for these services.
Description of Work: I use ADT for my home security service.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Timothy G.
06/2014
5.0
home security systems
  + -1 more
All going fine for first week. ADT was very professional compared to some of the other companies I talked to. One lady after I told her I was choosing ADT got really rude with me. Happy with service so far.
Description of Work: Installed free system, doors, motion, key pad, key fob. Monthly service for 3 years

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$43

Response from ADT Security Services
We appreciate the positive feed back from Mr. [member name removed]. Unfortunately, we were unable to locate any account information for him .Should he happen to experience any trouble or have any questions, we ask that he email us at AlwaysThere@adt.com with his contact information, so that we can help. Thank you. -Andrew

Peggy M.
01/2014
4.0
home security systems, screen repair
  + 0 more
When I call in, I don't know where it goes to. They have offices and monitoring stations throughout the United States and I don't know where it connects. It costs us $19 a month. It secures our house. They monitor the security of the house. If an alarm goes off, they're very prompt at calling and sending help if need be. We have a key pad. We have all our doors and windows monitored. We have glass breaks, CO2 and fire monitoring. There was a system within the house when we got here. We talked to them and they gave us a great deal on signing a two-year contract with them and we did a bunch of upgrades very cheap. I had some issues. ATand T cellular service here was really bad. What they had here was a problem. I went wireless on this instead of a landline. So I'm totally self contained. If the power goes out, I've got battery back up to cover the system plus it's a cellular system so it calls out, it doesn't need a hardline that you could cut or come into. The problem that I had was they upgraded the system they didn't put in a powerful enough transmitter and I kept getting a failed communication. It wouldn't call out properly. So I had some issues with that for probably 6 months, until I finally found the right person in the company to talk to and they came out and put me the most powerful communication box that they made and that cleared that problem up. So they worked with me but it took about 6 months to resolve that problem. It was frustrating. If they get an alarm, we get a call immediately. The response is very good. Through the times that I've had the customer service was difficult. Where we live in South Carolina, we have installers come in that were very inexperienced. I had put new windows in last year and naturally they had to reconfigure the window units. So they came out and put the window units on and then probably a week later one of the sensors fell off and the alarm went off. So I had to go around and reattach all of the window units because they didn't prepare them properly. ADT is a very large company. You call in for a work order and they send out one of their local people. In the area that we're in, the work force here is pretty poor. So that's not a direct reflection of ADT, it's just a direct reflection of the labor force in this area. I can speak this way because I've done constructions all my life and I know the ins and outs and this is the worst labor force that I've ever lived in.
Description of Work: We have ADT Security Services for our house security.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$19

Response from ADT Security Services
We appreciate the customers feedback and we're sorry for the trouble they experienced. Should they have any questions or cocnerns in the future, they can email us their contact information at CustomerConcerns@adt.com and we'll be happy to assist. Thank you. -Andrew

Deborah M.
10/2013
1.0
home security systems
  + -1 more
Very poor customer service. They are harassing me by phone. They call me every day several times a day and I just want it to stop!
Description of Work: I recently bought a new home. ADT calls my home several times a day, everyday. It is always an automated message so there is no real person to talk with to tell them I am not interested. I finally called them and told them to take me off their list and was basically just given big run around. I asked to talk to a supervisor or manager and was told it was too late they were gone home. I then asked for a number of a regional or home office or someone I could call back later and they refused to give me another number I could call. I just want them to stop calling me. If and when I get ready for an alarm system I will NOT be calling ADT.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


John M.
10/2013
2.0
home security systems
  + -1 more
I never got past the initial phone call which lasted about 45 minutes. The call was horrible with high pressure selling as the only response that I could get. After giving out tons of information, some of it personal, I stopped the call.
Description of Work: Provider is a marketing person that you get that is not at an office or headquarters. They are not caring people, they would not take the time to understand the complexity of my home and what the scope of my project would be. They only wanted to sell me "the current deal" and would not move off of that sales pitch. They refused to have a technician that represented their product come to my home to estimate the scope of work and associated cost. This company just sells a package and contracts out for it's installation.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0


Beth S.
07/2013
5.0
home security systems
  + -1 more
The installer was prompt, courteous, and professional. He explained every step and made certain that I understood how to operate the system. He even gave me extra pointers on keeping the house and its contents secure. I also appreciated the helpfulness and thoroughness of the ADT folks that I talked with when I made my initial calls. I had many questions after doing my homework on security systems. They were not pushy and did not try to sell me more than I wanted.
Description of Work: Installed alarm system and smoke alarm. Also digital back-up in case line was cut.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Robert H.
06/2013
5.0
home security systems
  + -1 more
The technician did an excellent job -- took the extra time to make things right.
Description of Work: Update our security system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Sarah G.
02/2013
2.0
home security systems
  + -1 more
We agreed initially because they installed the system for the prior owners and we were told verbally that we would not have a contract but would be billed monthly. For the first year we were neither pleased nor displeased with the service, but had zero interaction. We got frustrated when the monthly rate increased which was particularly upsetting since the monitoring fee is 2-4 times that of competitors, but we were lazy and did not cancel. The monitoring fee increased again (noticed in my bank account first, no notification this time). I decided enough was enough. I did not want to pay $60 more a year for service that basically was nonexistent so I called to cancel. Then I was informed that the three year contract did apply to me and that I would need to pay 75% of the remaining contract and yes that is based on the new monthly fee, which I never agreed to in the first place. Be warned if you use them you have a self-renewing three year contract for which they can arbitrarily increase the monthly cost and if you dislike this they will charge you at the new rate to cancel. Also hold times can be long, when calling to put the system in test (when installing a battery -a service they do not perform without charge).
Description of Work: We had an alarm monitoring contract with them for an existing ADT system installed by previous owners.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$1,680

SHARON R.
02/2013
5.0
home security systems
  + -1 more
I called yesterday and they set us up today. They were prompt, they did good work, and the fellow that came out was knowledgeable and a very nice guy (his name Nicholas).
Description of Work: They upgraded our security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca S.
01/2013
5.0
home security systems
  + -1 more
The service was excellent. The guy that came out was fantastic. He was on time and he explained everything very thoroughly. I am very happy with it.
Description of Work: We have a security system through ADT Security. They came out to fix something last time they were out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Betty Cain S.
06/2012
5.0
home security systems
  + -1 more
I have been very satisfied with them. They are always very prompt and very nice whenever I call them for any help.
Description of Work: I use ADT SECURITY SVC INC. for my alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amanda H.
06/2012
5.0
home security systems
  + -1 more
My husband was at home when they actually did the installation. We haven't thankfully had to use them yet. They used whatever was available and ran the compatible one rather than running only the wires and charging us for that.
Description of Work: ADT Systems installed the alarm system for us.

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

warren H.
06/2012
5.0
home security systems
  + -1 more
We have set the alarm off a couple of times by mistake. They are quite punctual, and quick to respond.They called us, and asked us the password to reset the alarms. That has happened maybe half a dozen times. Smoke will set the alarm off. Motion, and fire will set if off. The nice part about it is if the electricity goes out its wireless. So it will call the police even if the power is out. There is an extra charge for the wireless but we feel it is worth it.
Description of Work: ADT SYSTEMS provides the alarm service for our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Thomas & Barbel H.
05/2012
5.0
home security systems
  + -1 more
He is always prompt about getting a security system and the price is reasonable. They charge about $30 a month, which is standard. It is a good company. They are very prompt and I haven't had much contact from them besides the installation.
Description of Work: ADT installs security systems for new homes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Stephen M.
04/2012
4.0
home security systems
  + -1 more
I am overall happy with them. The price is a little higher than I would like. Their service is fine. They were on time when they came home to install the equipment and everything.
Description of Work: I use ADT Systems to install alarm system in my house. I have used them for a number of years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

isabel W.
04/2012
4.0
home security systems
  + -1 more
I am satisfied with their services. I would use them again.
Description of Work: I use their alarm services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

June T.
08/2008
3.0
home security systems
  + -1 more
We had a hard time contacting people in the Columbia area. I had to go several times to the corporate office to get them to respond. It was very hard to get them out here to complete the work. We think they have the best system but we couldn't get them to answer our calls or get them to come out here. The workers that come out were polite and courteous and came to get the job done.
Description of Work: We had them come out to install a new alarm system for the new house we had built. They handled this like a transfer since we had used them previously in our other home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

Yes, I recommend this pro


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Screen repair,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services is currently rated 4.4 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, ADT Security Services does not offer free project estimates.
    No, ADT Security Services does not offer eco-friendly accreditations.
    No, ADT Security Services does not offer a senior discount.
    No, ADT Security Services does not offer emergency services.
    No, ADT Security Services does not offer warranties.
    ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.
    NA

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM