WHOLESALE APPLIANCE CTR LLC

This has been going on since February after 3 service calls they finally replaced the unit. I have to go through a lot of effort and repeated calls to store. They didn't return messages or call. I had another bad experience with the store a few years ago. Purchasing through them a second time was not my choice. I would suggest going to another store for your appliances unless you like being jerked around.

The installers did not replace the $5 water supply line with a new one and claimed that the reason the line burst was because the old one was brittle. The old line was, in fact, not brittle but was kinked when the unit was pushed back into its tight-fitting space. When we saw the water on the floors, we turned off the water supplying the entire house and immediately called the local Servicemaster to mitigate the water damage. We contacted Wholesale Appliances to report the problem. Wholesale Appliances initially claimed it was not their fault but eventually filed a claim against their own insurance to cover the damages; it took two weeks for this to occur. Communication was sluggish and difficult at best. Meanwhile, the new LG refrigerator/freezer had problems. The water dispenser and the ice dispenser did not work properly. The supply line was clearly not insulated properly inside the door and the line would freeze preventing water flow. Wholesale Appliance told us that this was a problem we had to take up with LG and that they had no responsibility in the matter. More than two months later, we are still working with LG to have this problem fixed.