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Software Solutions & Designs, Inc.

Computer Repair, Computer Sales, Phone Wiring,

About us

If you are considering the addition of a network or computer system to your business, upgrading your current system, or need service with your existing network or system, then Software Solutions and Designs, Inc. offers a wide variety of services to help you. Our more than 20 years of experience and professional staff are here to ensure a smooth transition integrating technology into your business. Quality is a word that is difficult to define. Yet, there are indicators that allow us to measure how well we perform our services as well as the products we deliver. Finding out how we measure up is not an easy process, but we have a strong commitment to analyze what we do and how well we do it. Our customers are our status indicator and allow us to continuously improve our services and products. Our philosophy is one directed towards a long term relationship with our customer. Our approach is conservative and we will not sacrifice our integrity or honesty just to sell you a service or product. Our goal: To ensure that you receive only the highest quality services and products at the best possible value. Jamey Mellis, President/CEO

Business highlights

32 years of trusted experience

Services we offer

Computer sales & service; telephone system sales & service; VPN; server hosting; off-site data backup and recovery; on-site training; managed services; structured wiring; business network support; remote support.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.911 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
9%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
4.8
punctuality
4.8
Showing 1-11 of 11 reviews

Michael M.
09/2017
5.0
computer repair
  + -1 more
GREAT!!!!! Burt, the tech, diagnosed the problem, opened my computer, promptly repaired the broken on-off switch and BOOM!!!, I'm on my way. I could not praise these guys more.
Description of Work: Got to work on a Saturday morning and my main computer was DEAD!! Would not turn on. Freak out time for me. My wife found Software Solutions here on Angie's List. I called and took my computer to them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

David O.
05/2015
5.0
computer repair
  + -1 more
We've been trying to get Apple & Microsoft to fix a problem with our iPhones and PC compatibility since iOS 7 messed everything up. Spent over 50 hours with different Apple & Microsoft folks. They even logged on to our computer and couldn't fix it. Recieved two references for Software Soutions & Design from a lawyer and an accountant. Then we looked up on Angie's List. Although only a few, they were all A's. We called, and the scheduler (Stacy?) asked about our problem, and realizing it was a Apple to PC issue, suggested two (Will or Nick), then said, "No, Will's the better one, Nick's a bit better if all APPLE". AFTER MONTHS and MANY HOURS of fussing with APPLE, and Microsoft about iPhone/Outlook compatibility issues: WILL MUCKENFUSS of Software Solutions and Design solved ALL of our problems, made our PC and laptop work faster, and corrected our iPhone issues.....in TWO HOURS!!! THEY are now our go-to folks for computer issues......especially since MICROSOFT and APPLE couldn't fix their own issues!!! SSD's initial hourly rate seemed high, but they rounded down the hours, and overall was WAY more than worth it.... So from the person that answered the phone, to the scheduler, to the problem solver, this was a SEEMLESS operation. NOW that that's fixed we can finally upgrade our iPhones!!
Description of Work: Fixed problem with iphones and PC/Outlook issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Margaret G.
01/2014
4.0
computer repair
  + -1 more
.
Description of Work: They installed a new NIC card and ran computer diagnostic after a lightening strike to a tree adjacent to our home damaged my PC. The repair took longer than expected and they told me it was because they had to order the part from a source other than their usual supplier. The only reason I rated B in a couple of categories is because I did have to call them twice before I was told why the repair was taking longer than expected. Two or three weeks after I picked up the computer, I was pleased to receive a follow up courtesy call from them to check on the status of the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

AJ L.
09/2013
5.0
computer repair
  + -1 more
Quick quality service. Price was in line with what they did.
Description of Work: Computer would not start. Fixed right a way. Had no problem with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Cecil C.
03/2013
5.0
computer repair
  + -1 more
The experience was great. The work was done quickly and professionally. The employees there were very courtesy and helpful in troubleshooting my issue.
Description of Work: The helped to replace my computer and back up data from my old one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith B.
02/2013
5.0
computer repair
  + -1 more
This isn't the first time I have used them. . Prices are a bit high but you get what you pay for and these people know what they are doing. I can't say enough good things about them. Any time we've needed help for things that we couldn't figure out ourselves, they are our go-to people.
Description of Work: They built a graphics computer for me that is absolutely great (if a bit big). This latest time I needed upgrades on RAM and video card.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Judith A.
01/2013
5.0
computer repair
  + -1 more
Software Solutions and Design Inc do repairs of computers, printers and software. They also do scanners and installation of software and hardware. They are fabulous. They do a good job. They sell computers if you want it. They clean them up and set it up for you. I can't remember what they did this last time but they came right out. My hard drive needs cleaning now, it's just going slower and slower and they take care of that as well. They do business and personal equipment. They have a great crew of techs and they are fine. One of the problems with other people is they only do half a job and then they have to come back. These guys do it, they do it well and I'm up and running without any problems at all. Their professionalism is great. The price pays for guys that know what they are doing, can make recommendations and will answer your questions over the phone. They are very helpful, very knowledgeable and very professional. They also get to you in a timely fashion.
Description of Work: Software Solutions & Design Inc maintain my computers, installations and software.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Diane P.
02/2012
5.0
computer repair
  + -1 more
They actually come to my house and do the repair while they are here. I would recommend them to others. They are phenomenal. I would give a lower grading for responsiveness and punctuality as they had to reschedule once on the same day, but something was wrong and then they had to call back, and they called back the next day. I would use their services again.
Description of Work: I use the services of Computer Guy for computer repair and they were here three days ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$120

Margaret M.
11/2011
5.0
computer repair
  + -1 more
They were prompt, capable and reasonably priced.
Description of Work: Software Solutions hooked up all of my computer, Internet and printer functions in two new home offices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert M.
01/2011
5.0
computer repair
  + -1 more
See above. Great would recommend.
Description of Work: My computer locked up and would not boot-even in safe mode. They found many viruses and stuff and removed and cleaned up the machine. Works like new. I have used other companies in the past and none compare to the service from Software Solutions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jackie J.
12/2008
5.0
computer repair
  + -1 more
They are just so talented and knowledgeable, and they are just great. He is such a smart man when it comes to computers, and he is one of the best in the business. There are so many nice things to say about the man--anything you say about Jamie Mellis is going to be good.
Description of Work: He designed and built a computer for me several years ago, and I took a class from them as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    1854 Wallace School Rd. Ste. D, Charleston, SC 29407

    http://www.ssdplus.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales,
    Phone Wiring,
    Computer Training

    FAQ

    Software Solutions & Designs, Inc. is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Software Solutions & Designs, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Software Solutions & Designs, Inc. offers free project estimates.
    Yes, Software Solutions & Designs, Inc. offers eco-friendly accreditations.
    No, Software Solutions & Designs, Inc. does not offer a senior discount.
    No, Software Solutions & Designs, Inc. does not offer emergency services.
    No, Software Solutions & Designs, Inc. does not offer warranties.
    Software Solutions & Designs, Inc. offers the following services: Computer sales & service; telephone system sales & service; VPN; server hosting; off-site data backup and recovery; on-site training; managed services; structured wiring; business network support; remote support.

    Contact information

    1854 Wallace School Rd. Ste. D, Charleston, SC 29407

    http://www.ssdplus.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM