Signature Kitchens & Baths

Ordered a different dishwasher over the phone. They were very knowledgeable and easy to work with. The installation went very smoothly. The technicians came at the appointed time and were scrupulously careful taking the old one out and installing the new one and cleaning up afterward. We were very happy with this first encounter.

They are very professional. Cristy was a big help with our design. They promised to complete the work in 4 weeks but actually did it in 3. The quality of their work was great and the workers were very conscientious about cleaning up the area at the end of every day. We highly recommend them if you are looking for a quality remodel with a turnkey company e.g. they handle all the details.

This was for our rental property on Edisto Island, SC. I left home in Aiken, SC and drove 3 hours through the rain at night to be on time for the delivery which was scheduled to arrive "first thing Friday morning." They arrived at 11:00 (not exactly first thing) with the wrong dishwasher (I had order stainless and they delivered white) and did not have the tools to install the downdraft stove. I was told that they could not finish the job for another week. I This was after my old appliances were already loaded on the back of their truck. They did not seem to care that I had renters coming in 2 days or that without the appliances I would lose rental income. I could not believe that they would leave me without appliances and would not do all that it took to finish the job; even if it meant working late on a Friday! I had them reinstall my old appliances and I canceled payment on my check to them. I refuse to do business with any company that does not understand customer service!

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It couldn't have gone better. I was given all the advice and support I needed in picking out the materials. The job went flawlessly. I had a complete kitchen and hallway bathroom renovation (walls down to the studs) in 3 weeks. Signature Kitchens and their employees/contractors were punctual and professional. I wouldn't hestitate to use them again. Great company!

Suffice to say we contracted for first-tier service and received, at best, third tier craftsmanship. The provider would not possess the audacity to showcase this project as an example of their qualitative professionalism. Each time I now enter this particular bathroom my stress level goes up. When provider completed this project he was fully aware of our discontent. We now regret that we even considered this company for this project, but all can be assure that is not another grave error we will make in the future and to everone else we simply recommend c aveat emptor.....

My brother had to have a new gas stove top and down draft. He told Jeff of Signature Kitchens to order whatever was needed to make it right. He relied on the representative to order and install the correct equipment necessary for this. Meanwhile, my brother ended up in the hospital for 3 1/2 months so I met them at his house on the beach for the installation. I am my brother's Attorney-in-Fact under his Power of Attorney. Therefore, I met the men for the installation on 12/19/11. Two men showed up and did not seem to know what they were doing. After having to cut the counter top twice, they finally got the appliances installed and working. The house was vacant until my brother's daughter and son-in-law moved in on February 25, 2012. Everything was fine for a while until they realized that either hot or cold air was seeping through the downdraft - depending on the season. Signature Kitchens came back out to the house and resealed under the counter where some sealant was missing. However, this did not solve the problem and mold started appearing in the drawers next to the stove top. A friend of my brother's went by the house to look at the problem and realized no damper was ever installed for the downdraft. Signature Kitchens was called again, and they came out and recently installed the damper and said they would mail a bill. So far we have not gotten a bill for this damper and installation which took all of five (5) minutes to install. Unfortunately, mold is present in the drawers and cabinets. Signature Kitchens claims it is not their problem since a damper was never ordered. However, it was implied by my brother when he initially told the sales representative to do whatever it took to make it right in the first place (see above). He also stated that my brother's son-in-law told him previously not to come out and put in the damper, which is not true. The representative is trying to take all blame off of himself and Signature Kitchens. A mold expert from BioTec Environmental came out on 9/28/2013 to inspect the situation with the mold. While it is not black mold it is dangerous to pets, people with asthma, children, and older adults. All cabinets and the dishes, pots, pans, etc. need to be washed and the mold removed either by the Tenant or BioTec.. We have not made that decision yet. As stated before, Signature Kitchens claims it is not their problem.

EXCELLENT. I had space limitations and needed a design service. They were GREAT!

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They did an exellent job. They are very professional and creative. The ongoing maintenance was excellent.

The designer arrived as scheduled and we discussed our needs and expectations. The designer stated that since it was a small space and a slow time of year, she should be able to have something for us by early the next week and she would call to set up a time to review. We have received no further contact from her. Since this field is very competitive, we do not feel we should have to pursue the contractor and have contacted other firms to fulfill our need.

Our experience with owner Jim McClane was an outstanding experience. Although we have not made a final purchasing decision because our timeline is still uncertain, his professionalism and responsiveness was above and beyond outstanding. He effectively addressed our concerns and completely answered all our questions. After our meeting, we both were extremely impressed with his straightforward and honest way of doing business. This is an honest company and Jim McClane is one whom we would highly recommend to everyone.

Jeff, the owner, is nice, knowledge, informative, and fairly priced. The inventory was excellent. I would highly, highly recommend him to others. He cooks and understands the dynamics of a well-functioning kitchen. He will stand by his products and makes sure that they are serviced right. I can't say enough good things about him. In the future when I need to buy kitchen appliances, I will run to them. I wouldn't buy from anyone else.

They were extremely professional and did a phenomenal job! We are very pleased with the finished product!

They really went above and beyond for me because we were doing tile work and having a new countertop installed at the same time. Since I was doing it myself I was really concerned whether I was installing the right kind of tiles behind the microwave and the stove. They came out here to actually show me what I should be doing before I had the stove installed. That was terrific. It helped me do things right the first time. I was very pleased with them.