Palmetto Hardwood Floors Inc

Everything started out well, they came out to my house, reviewed the project and gave me a detailed quote. However, everything went down hill after that. Scheduling the installation was the first problem, as they would only do it on Saturdays and getting a hold of them to schedule was tough. Second, the installers delayed the installation 2 different times. The second time I was not even notified that they were delaying it, they just didn't show up. At this point I could not get a reschedule and they were delaying my whole project so I just decided to move on to another installer. I believe they are very capable, but my project was in the $3-6k range, and I could get no response from them. If you are above the $6k range maybe they will pay a little more attention to you.

We didn't end up doing anything. The only thing was it took Palmetto time to get the quote to use longer than they said it would take. Other than that, he was very nice and we didn't have any problem, we just weren't ready to do it once we realized how much it was. I will probably not use them only because I would be worried that the tendency to not get things done on time or when they said.

I marvel at the beauty of my flooring every day.

They were very good. We ended up not refinishing our floors. They were very very professional. They came out and they did the moisture test. They seemed to know a little bit more than the other people that came out and gave us bids. The price was in the ballpark and they were working with us trying to do something if we wanted to make it lower. I thought they were really accommodating. We probably would have used them had we ended up refinishing our floors. I would recommend them to others for a bid.

They did alright. I liked the floors but for the installation they had a little to be desired. The biggest problem I had with them was the installation. I will use them again.

We were extremely happy with the work done by Palmetto Hardwoods. The men arrived as promised. The work was completed as on time. The job was well done. I had good follow-up with the company, as well.

The job was done beautifully. John ( the owner) gave me a detailed description of my options and helped me decided the best route to follow. Scheduling was easy, and his crews showed up on time and finished on schedule. The equipment was first class and amazingly little dust was left--in part because the crew wiped down many of the surfaces by hand before applying the finish. After the last coat was applied another crew arrived to reinstall the molding around the floor perimeter. The floor and the molding trim look great and I couldn't be happier. There may be companies out there that would do the job cheaper but you will not be disappointed by the quality of the finished job and the craftsmanship and professionalism of this outfit. First class from start to finish.

John was very pleasant to engage with on the proposal process. He was on time for the house review and prompt to submit his proposal. He did not answer all questions I put to him. His proposal was one page and skimpy.

I went with another company. They gave me next to lowest price of five estimates, did the work well (although timeliness was lacking).

We were very pleased with the professionalism of the initial estimate visit, their ability to work within my schedule (get the floors done right after the painter finished, just before the movers came with our furniture). They showed up on time the day they were scheuled, the two men who came were very personable, and explained what they were going to do, worked hard, and it was finished when they said it would be. We were very pleased with every aspect of the work this company performed. We had one room that was so stacked with boxes and other items, that we had to delay doing refinishing it. When we get it "clear" we will probably have them back to do that room - they included it as a separate item on the estimate to be done later. We have never had this type of hardwood floors before, and wanted to choose a company to refinish them that we felt knew just what do do. They are special, and different from the poly-eurathaned oak floors we had in the house we just sold. I chose them mainly because I felt they seemed to know just what to do, one of the other companies I took a bid from, seemed to be recommending old techniques and I did not feel confient choosing them. We are thrilled with the result!

They were prompt and helpful even through some problem areas. When they couldn't get the stains removed with the floor buffer, they regrouped and used the floor sander with fine grit sandpaper. Even though they lost a half day regrouping, they still finished on time.

They showed up on time to give me the estimate. They gave me what I wanted from them. They were very professional when they came over to my house.

Great. It matched perfectly. No problems.