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Palmetto Exterminators Inc

Pest Control, Home inspection

About us

Palmetto Exterminators is family owned and operated termite, pest and mosquito control company. We have been protecting people's health, property and environment since 1960. You can expect the same level of excellent customer service and treatment in each of our locations.

Business highlights

65 years of trusted experience

Services we offer

Palmetto Exterminators is an industry leader in termite control, pest control and mosquito control. We are QualityPro - the mark of excellence in pest control - certified by the National Pest Management Association. We are also GreenPro Certified.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.953 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
11%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 53 reviews

Michelle D.
12/2020
1.0
pest control
  + -1 more
Sent an invoice for a renewal and I have never had service with them ever. This is a scam. Send an invoice for “renewal” and hope some dummy pays it. SCAM. I’m lodging a complaint.
Description of Work: None - sent and invoice for renewal

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

David T.
05/2017
5.0
pest control
  + -1 more
They come out 4 times a year. They are due in a month I think. They are an A. They really do a good job at getting rid of them, and it lasts. I mean it works. They are very throughout. They really take their time. They have these long handled dusters and they go into corners. They go up as far as they can reach on the house and they do windows. If someone asked we would recommend them. We will definitely keep using them. They quality is an A. Their responsiveness is good also. We called them when we first moved in and had them. Then in a few weeks later I noticed that we had the tiny sugar ants and called them out. They were coming out of the electrical outlet. It was the tiniest minute itsy bitsy ant. WE called them out and they took care of it. They were here the next day so their responsiveness is very good. They are good when they say they are going to be here they are because we had them spray inside and out. I want them inside too. I think right down the line I would have to give them an A. There is nothing that we have been dissatisfied with at all. They have been a great company to work with. Like I said I would not hesitate to recommend them.
Description of Work: We have them for pest, for bugs.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle B.
01/2017
5.0
pest control
  + -1 more
They are going to come back and treat the termites. I have had other people tell me that they use them, that is how I wound up using them. I had two other friends give me references for their company and that is how I found them. Everything that they told me has rung true, they are a very good company. The guys that come out are very friendly and they seem to know what they are doing/they know their their job.
Description of Work: They came to spray for bugs, just general pest control and that is when they discovered the termites.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Michelle B.
01/2017
5.0
pest control
  + -1 more
He is very, very professional, very good.
Description of Work: I am the trustee for my father's estate and they are doing work for termites.
Rating CategoryRating out of 5
Yes, I recommend this pro

Bonnie H.
08/2016
5.0
pest control
  + -1 more
We have been using them for 11 years.
Description of Work: We use Palmetto for pest control.
Rating CategoryRating out of 5
Yes, I recommend this pro

M. Colleen C.
03/2015
5.0
pest control
  + -1 more
It was very good. We pay 320$ a year and then you can use them as often as you need them. They are very fair and efficient.
Description of Work: Palm Meadows Training Center did a quarterly exterminating service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from Palmetto Exterminators Inc
Thank you (removed member name) for your kind review. Palmetto Exterminators strives to provide the best in customer service. We hope that you are a customer for many years to come. Sincerely, Tara Snyder on behalf of the entire Palmetto Exterminators' Team

Amy H.
08/2014
5.0
pest control
  + -1 more
Great! We're satisfied with the basic service, and the termite service has been good. We had termites in our favorite tree in the back yard, and Palmetto was able to save the tree and get rid of the termites!
Description of Work: We have basic exterior spraying every three months for $68 each time. We also have our termite bond through them, which was expensive to start, and around $250 to renew yearly. They are performing the renewal inspection today (8/4/14).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

Response from Palmetto Exterminators Inc
Thank you for your kind review. We strive to offer the best service and excellent customer service to all of our customers.

Jacob P.
07/2014
4.0
pest control, home inspection
  + 0 more
We worked with Rick, who was great. The office administrators are not as friendly as I would like and they don't really listen to what you have to say. The first treatment went fine. Workers showed up, drilled and applied treatment; however, they did not complete the job that day. After several days past and I did not hear from the office to schedule the rest of the treatment, I called to set it up. They came back out to finish but still were not complete. In addition to that, they used the wrong color cement to patch the holes. I spoke with Rick who explained everything would be taken care of. It's now July and they have not been back. We were also told they would be treating the front porch, but when a worker was out he would not perform the work and told us to get a waiver to exclude. This was not brought up during the initial walkthrough or price quote.
Description of Work: Termite inspection and application

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$1,200

Response from Palmetto Exterminators Inc
We apologize for any frustration you had with our service. We strive to provide outstanding customer service but we fell short in your case. Although the delay in completing your job was inexcusable, I understand that one element of the delay was the difficulty matching the color of your tile grout to fill the drill holes. I understand that our Termite Supervisor has now filled the drill holes with the correct color grout and that your job is complete. Regarding your concern about a “waiver,” I believe there was inadequate communication or a misunderstanding about the meaning of a treatment waiver. Because of the decorative tile on your porch, Palmetto treated your porch in a slightly different way than is spelled out in the Department of Pesticide Regulations. The Regulations require that a customer sign a waiver if the treatment guidelines are varied in any way. This waiver does not affect your Termite Warranty with Palmetto. I understand that our Termite Supervisor has reached out to you by email to discuss this issue more fully but he has not heard back from you. If you are still concerned please contact our office and ask for either our Termite Supervisor or our Graduate Entomologist. Palmetto is a family owned and operated business and the owners are always accessible to resolve any customer concerns. Thank you for being a Palmetto customer.

Elaine R.
04/2014
5.0
pest control
  + -1 more
The actual inspection is fine. The service technician has always been very professional. My one complaint with the company is that I get a bill months before the date of my annual inspection. If I decide not to pay it for a month I get a second notice. When I pay it, which is well before it is due, I then have to either accept the random appointment they send in the mail which may not be convenient for me or ask to be called to set up a mutually agreeable date. I always opt for the latter but several times did not receive a call from them and had to initiate contacting them myself. I spoke to them for several years in a row about this issue but it seems to not get and quot;fixed.and quot; No big deal, but to put out that amount of money months in advance of my inspection just has never sat well with me. Of note: The very original termite treatment was in August, I believe. So year after year it has not falled at the 12 month mark and now it is late fall.
Description of Work: Palmetto Extermintors have performed my annual termite inspecition for years. The date I put above for my last service is an approximate one. I know it happens close to the end of each year.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$176

HERBERT N.
11/2013
5.0
pest control
  + -1 more
We are very pleased with them, they are very good and will respond within 24 hours.
Description of Work: We have used them since we moved into our home about 3 years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Palmetto Exterminators Inc
Thank you so much for being a loyal and valued customer. We will continue to give you the best service and customer service possible.

Stewart H.
09/2013
5.0
pest control
  + -1 more
It went great. He is always on time and always works when no one is watching. He goes the extra mile.
Description of Work: They provided basic pest control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Palmetto Exterminators Inc
Thank you for being a valued customer and for your positive review!

Marcia L.
03/2013
5.0
pest control
  + -1 more
I was having a problem with roaches are purchasing a new Steam mop that had roaches in it when I opened the purchased box. They got out in the kitchen and then they were everywhere. I called Palmetto after a coworker recommended them to me. They came that same week and told me I had Greman roaches. I ended up purchasing a package to get rid of the roaches and a maintenance plan to keep them away. While spraying in my garage, the worker saw evidence of rat droppings. He set a trap while he was here and the rat was trapped a few days later. I called them back and they came out and picked up the dead rodent and reset the traps. He has caught 3 roof rats so far. I didn't even know I had rats in the first place. Palmetto is always very responsive when you call and will work around your schedule to make things work out. I would recommend Palmetto Exterminators to my friends and family.
Description of Work: Pest control and maintenance services. Critter control.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$45

Response from Palmetto Exterminators Inc
Thank you for your kind review. We are happy to welcome you to the Palmetto Exterminators' family. If there is anything we can do to improve your service or our customer service please let us know. Thank you.

Kevin H.
07/2012
5.0
pest control
  + -1 more
It's a bug guy and they are invisible. I don't know where they are and I don't see them. I think that is pretty good. I pay them periodically and I have put them on autopay.
Description of Work: I use the services of Palmetto Exterminators Inc for pest control. I have them for termites. I am on a contract with them and use them on an ongoing basis. They come once a month for a regular exterminating service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nelson W.
06/2012
5.0
pest control
  + -1 more
We have an issue with small flies. I have a quarterly service where they come around and spray. I called them twice and said hey I got these flies. They have come out twice and done extra sprays. That seems to be typical among exterminators because when I had the previous exterminator Orkin they did the same thing. The only reason I switched was Palmetto was cheaper. They are fine on friendliness and punctuality.
Description of Work: I currently Palmetto Exterminators for pest control. They came last week to spray for flies.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Debbie H.
06/2012
5.0
pest control
  + -1 more
They are great and very professional. Sometimes, I have these sugar ants, and they come out right away with traps or whatever I need. Whenever I have ever had to call them to come for something small or extra, they seem to come out that day or the next day. Their price is good.
Description of Work: I use Palmetto Exterminators Inc for pest control services. They do the routine maintenance and spraying quarterly to keep everything in check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Robert A.
05/2012
4.0
pest control
  + -1 more
We are happy with them and have had them for eight years. Once in a while we have had to call them with a problem, but most of the time the routine service takes care of everything. We keep them because we are satisfied. The price is good.
Description of Work: They come monthly to take care of pests.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Palmetto Exterminators Inc
Thank you for being a loyal Palmetto Exterminators customer. It is true that as seasons or the environment changes, even with a monthly or quarterly service you might see an unusual bug or two. However, anytime that happens we will perform extra services for free. Thank you for understanding and educating others about the benefits of our services.

Jean H.
05/2012
5.0
pest control
  + -1 more
They are pretty good at their job. I will continue to use them as needed.
Description of Work: Palmetto Exterminators Inc. is the company I use for my in home exterminating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROBERT K.
05/2012
5.0
pest control
  + -1 more
Palmetto has been treating the house for nearly seven years, and they always provide a great service.
Description of Work: They treat the house for pests on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Holly H.
05/2012
5.0
pest control
  + -1 more
I have been using them for about eight years. I also have termite maintenance with them. They do detailed checks throughout the house. The same technician has been coming for eight years. Even my dogs know him. They always ask if we have a problem within the house and oftentimes come to the garage.
Description of Work: I use Palmetto Exterminators Inc for pest control. They perform services once every quarter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Cynthia B.
05/2012
5.0
pest control
  + -1 more
They do exterior treatment for roaches and other pests. They have cut down on the number of pests I have. They are great. They always call or send a card before they come. Everybody has always done a thorough job. They always give detailed reports for their termite inspections.
Description of Work: They provide pest control at my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

Alfred C.
04/2012
5.0
pest control
  + -1 more
We have had them for years, and they have been very good. The overall experience is excellent. We will continue to use this service.
Description of Work: They provide pest control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Delilah G.
03/2012
4.0
pest control
  + -1 more
They are very thorough. They even take photos. I have been satisfied with the work they have done for me. I will use them again in the future.
Description of Work: They come out once a year for termites.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from Palmetto Exterminators Inc
[Member name removed], thank you for being a Palmetto Exterminators customer. You wrote a very nice and helpful review. We take pride in all of our work and customer service. One thing that sets us apart is our detailed termite inspections and reports. While enjoing our service, your grading indicates you might not be 100% satisfied. Please call to let us know what we can do to make your experience better. Thank you.

Lisa D.
03/2012
5.0
pest control
  + -1 more
They come to my home four times a year to provide service. They take care of everything and we don't have to worry about bugs.
Description of Work: They provided termite control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

glenda M.
12/2011
5.0
pest control
  + -1 more
Overall experience over the past eight years has been excellent!
Description of Work: I have had Palmetto Exterminators for 8 years. They do both my termite bond and inspection yearly and they perform my quarterly pest control prevention. I once had an issue where someone had brought roaches into my house with there personal belongings. Palmetto Exterminators worked with me and came back serveral times until we had cleared up this issue completely. They are always responsive to anything I ask or tell them about. I have had an new company in the area try to get me to give them my business and I have found no reason what so ever to leave Palmetto Exterminators. The other company was very high on their termite bond and service and $13 per quarter more on their quarterly service. I would highly recommend Palmetto Exterminators.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Jonathan K.
11/2011
5.0
pest control
  + -1 more
I have referred them numerous times. The general manager of my area is named Charles Humbard and he is extremely personable and very hands on as far as working through any issues I have. They are good about identifying any bugs I have around the house and then they take care of it. They don't knit pick or hit you with any additional charges -- they just come out and do the job for the quoted price. I will use them again in the future.
Description of Work: I use Palmetto Exterminators for quarterly pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
    • 3

Contact information

624 Orleans Rd, Charleston, SC 29407

www.palmettoexterminators.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Home inspection

FAQ

Palmetto Exterminators Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Palmetto Exterminators Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Palmetto Exterminators Inc offers free project estimates.
Yes, Palmetto Exterminators Inc offers eco-friendly accreditations.
No, Palmetto Exterminators Inc does not offer a senior discount.
No, Palmetto Exterminators Inc does not offer emergency services.
Yes, Palmetto Exterminators Inc offers warranties.
Palmetto Exterminators Inc offers the following services: Palmetto Exterminators is an industry leader in termite control, pest control and mosquito control. We are QualityPro - the mark of excellence in pest control - certified by the National Pest Management Association. We are also GreenPro Certified.

Contact information

624 Orleans Rd, Charleston, SC 29407

www.palmettoexterminators.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM