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New Power Electrical Services

Electrical, Lighting, Ceiling Fans,

About us

New Power Electric has been in business for five years now and has successfully maintained a 4.89 star service through several websites. The Owner Jeffrey D. Gouin makes himself available on scene to ensure quality work with a courteous and respectful experience. New Power received its name because we are trying to push more energy efficient equipment and bring about new ideas to save money and energy to the community within the electrical field. The training Jeff has received has been extensive and challenging through tech schools, military training, and high stress positions in the electrical industry. We enjoy our work with a positive spirit and outlook, let us be your one stop electrician for all your service needs.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Electrical Renovations, Electrical Upgrades, Troubleshooting & Service Calls, Home Generators, Lighting, Surge Protection, Attic Fans, Ceiling Fans, Data Networking & Landscaping

Services we don't offer

Electrical

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.790 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
2%
3
2%
2
2%
1
9%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 90 reviews

Jane M.
10/2017
5.0
electrician
  + -1 more
very well - I had bought a new oven from a contractor and needed to have it installed, wired in, etc. They came when they said they would, got the job done, left everything neat and tidy.
Description of Work: Oven installation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Barbara A.
08/2017
5.0
electrician
  + -1 more
Jeff was very professional and knowledgeable, as well as his two employees. I am pleased with all the work that was done. He did not charge by the hour but for the job, which I do appreciate. I will definitely recommend New Power Electrical in the future to my real estate clients and friends.
Description of Work: Removed existing light fixtures and fans and installed approximately 15 light fixtures and 5 fans. Replaced recessed lighting with LED sets, replaced some wall outlets,and 2 smoke alarms. Repaired circuit panel plus some other non functional lights and bathroom fans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles B.
04/2017
1.0
electrician, lighting
  + 0 more
During the job, Jeff asked me where the doorbell transformer was located and if it worked. I assured him that it did. After I paid him at the completion of the job, I noticed that my doorbell was not working. I called Jeff and he told me that they may have accidently cut the wire when fishing and drilling the kitchen wall for the new wires. I asked him to come back and fix the doorbell wire.......HE REFUSED to come back and would not answer any of my calls. I am a very upset and dissatisfied customer. I did not realize the doorbell did not work until company arrived and waited a long time before knocking at the door. I now know he knew about this problem when he asked me about the doorbell wires. He could have had an easy fix before the walls got replastered. and guess it was a mistake hiring him since he will not correct the problem his workers created. So much for a word of mouth recommendation. I am a senior citizen and don't appreciate any added expense caused by Jeff and his Company.
Description of Work: My wife and I had Jeff install 2 kitchen ceiling lights, 2 lights over the kitchen island and 4 under cabinet lights

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Jeffrey H.
12/2016
1.0
electrician
  + -1 more
Worker (not the owner) showed up promptly and installed two ceiling fans. The fan with the remote failed within a short period of time, and it seemed to me that the problem was not with the fan (a common, higher end brand sold at the box stores) but with the wiring. The worker installed the fan very, very quickly. We reached out via telephone several times to the owner and received no response. I also sent an email through this website to him on 12/6, and still no response. It may very well be that the fan is the problem, and not the wiring, but I will have to hire another contractor to tell me one way or another. Either you stand by your work, or you don't.
Description of Work: Two ceiling fans installed, one with a remote.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Response from New Power Electrical Services
Mr. [Member Name Removed] I looked into this service call and it appears you used the Angie's list website for your primary communication with me and we do not use this on a day to day basis we prefer to talk directly with you especially to offer you service and get you scheduled promptly . Nevertheless less I'm sorry for the inconvenience you have encountered and would be more than happy to personally work with you on your next project and compensate you.

Peggy W.
11/2016
5.0
electrician
  + -1 more
It went great! I liked their efficiency and follow up. They also follow through with their work. I plan on hiring them to install some under cabinet lighting in the future.
Description of Work: Fixed our ceiling fan, installed new ceiling lights, replaced electrical outlets, covered exterior outlets w/ bubble covers, replaced GFCI's

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kyle W.
10/2016
5.0
electrician
  + -1 more
Great! Professional and honest! Jeff and his guys were straightforward and easy to get along with. I understood every charge and will hire them again.
Description of Work: Moved my electric panel and updated some electrical wires and outlets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,650

Derrick K.
06/2016
5.0
electrician
  + -1 more
A home inspection reveled 4 outlets not functioning correctly. Jeff had to remove one outlet as the power wire was tripping the breaker indicating a nail or screw had nicked the wire. He installed a outlet within a few feet of the bad outlet and rewired/replaced all bathroom GFI's.
Description of Work: Trouble shoot and repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Brian D.
02/2016
5.0
electrician, lighting
  + 0 more
"Jeff" arrived on time and immediately went to work installing new ballester and bulbs in bathroom and then went to replace kitchen light switch with a new dimmer. He was extremely friendly and efficient, worked quickly and explained his work to us while he was working. We highly recommend him, and in the future if we need more electrical repair work to be done, would not hesitate to call him. We highly recommend him.
Description of Work: (1) replaced bathroom light ballester and and replace all bulbs. (2) rewire kitchen switch and installed new dimmer in new kitchen switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joyce B.
10/2015
2.0
electrician
  + -1 more
First - I hope he is ok... Second - I called him on Sat just to leave a message, he answered and was a very polite guy - listening and offering good guidance. We scheduled for him to come out today, Tuesday at 3pm - meaning I had to take leave from work to meet him. Scratching my head as to why I did not call to double check. Gave him a D for doubt.... Again, I hope he is ok but you can be assured I will not schedule time off from work to meet him. Now calling other Angie's list folks - losing faith in Angie's list as had similar problems with another service.
Description of Work: Was suppose to meet me at my home to check electrical outlets, install GFI boxes where needed, and install new ceiling light fixture.
Rating CategoryRating out of 5

Patricia B.
09/2015
5.0
electrician, lighting
  + 0 more
Troubleshoot cause of GFCI outlet in the garage tripping & sometimes not able to reset it. He quickly determined the cause & replaced the GFCI outlet & even replaced it with on that has a LED light to make it easy to see from across the room if it has tripped. While he was there I had him check a wall switch which was loose & not always making the light come on. He replaced the switch & now it works perfectly. The owner himself came to do the work & he is such a delightful young man. You know how you can just tell that a person is honest, good through & through? He was like that. I will definitely be calling on him again in the future.
Description of Work: Fixed GFCI outlet in the garage & fixed a wall switch in the bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from New Power Electrical Services
[removed member name], Thank you for the kind words we look forward in working with you in the future.

christie F.
09/2015
1.0
electrician, outdoor lighting, lighting
  + 1 more
Very sloppy work, I think part of it has to do with the fact that his helper, who did most of the work on this project is constantly on his phone, i.e. never puts it down for longer than 5 minutes; as a result I would have to call Jeff(the owner) to refix new problems that arose from items that they had done. They never cleaned up after themselves until the last payday..and then still left cut wires and debris scattered about. They put in under cabinet lights with double sided tape, which promptly fell down several hours later. Put in faulty can lights that blinked like old disco balls. Then tried to say he did some of this because we weren't paying him; we paid every invoice in a timely manner except the final one. He demanded final payment that day but I told him to wait until Monday to be sure everything was working, which was rare.
Description of Work: We remodeled Kitchen and den, work was scattered over several months; they rewired for outlets, new appliances, new can led lighting in ceiling and added new switches,dimmers etc.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$8,000

Response from New Power Electrical Services
We have worked with (Removed member name) several times in the past and always had a great experience , pleases with our workmanship and customer satisfaction which is why she requested us to do a new kitchen remodel. We were fully committed with work but because she was a valued customer we made time to help her since the Carpenter's electrician could not make it. This job had no plans or prints so I took it upon my self to draw her different layouts for lighting and outlets , in which she was very pleased but I still understood that there maybe some changes to meet her needs as the project is under way. She was acting as the GC, so she was coordinating all the trades on the job which can be stressful and confusing. It was tough to read the negative comments because during the project we were never notified about any issues with workmanship or debris spread out everywhere, that's something we take seriously . Towards the very end of the project the customer requested us to rewire all of her outlets and switches which was another 1800.00 dollars worth of work so if those negative statements above are true I don't think someone would want to add more work to the job. We have always checked in and out after each day of work , ensuring the customer was pleased and requested how we can be of service, we also do a walk through of the job so we can make note of any corrections before final payment. We are fully committed to our jobs and projects because we seek the satisfaction at the end.

Barbara B.
09/2015
5.0
electrician
  + -1 more
Last full day of our stay and we needed help right away. Jeffrey was punctual, professional and solved our problems. What took my husband half a day to figure out was fixed very quickly. Always pays to call a professional.
Description of Work: We had problems with a rusty exterior light and three other problems that needed assistance. Some trouble shooting was involved with one issue and Jeff found the cause and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Betty R N.
12/2014
5.0
ceiling fans, electrician, lighting
  + 1 more
I could not be happier. Jeff scheduled the appointment with only a 2 day wait over the weekend. He arrived on time and was professional and friendly. I learned that he is a Veteran and also has a Masters degree, which I think is imprressive. He immediately found the problem. He had replacements plugs, but not in a color that matched my other outlets. So, he went to Lowes and bought one, taking at least 40 minutes of his time. He also removed a broken bulb from a ceiling fan at no charge. I will definitely use him for any future electrical needs and give him the highest recommendation.
Description of Work: The electrical service to my master bath and a 1/2 bath failed. Jeff replaced a defective plug that caused the lights and other plugs to stop working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Dolores S.
12/2014
1.0
electrician
  + -1 more
He was very short with me, and that I was too far and hung up.
Description of Work: Electrical work

Rating CategoryRating out of 5
professionalism
1.0


Response from New Power Electrical Services
Had to contact Angie's List about [member name removed] for she was very pleasant on the phone and kindly understood she was way out of our area over an hour and half away I recommended her possibly trying for some one closer so she could receive service in a timely manner. I think she made this comment in reference to another Electrical company I heard she was talking about.

Robert R.
10/2014
5.0
electrician
  + -1 more
I called the company on Monday AM after the failure occurred on Sunday. The electrician (also the owner of the company) was able to make the service call that same day in the afternoon. He was a bit late but the reason was acceptable and he was genuinely apologetic. He was very competent and thoroughly checked the circuit and receptacles to look for any hidden damage and the source of the interruption. Much to my embarrassment he identified a bad circuit breaker that had tripped but appeared to be OK after my quick check the day before. He replaced the breaker and made some recommendations regarding the electrical panel that I should have addressed in the future due to minor code violations. We plan to use him again to add an new circuit for our porch and to also address the items noticed in our panel.
Description of Work: Troubleshooting of electrical circuit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

William M.
07/2014
1.0
electrician
  + -1 more
We had used this provider previously with good results and they were immediately paid. Now they will not communicate. If they are too busy to respond they should be taken off of Angies List.
Description of Work: This provider is absolutely nonresponsive. They do not return phone calls or emails. Have they have a high rating on Angies List is beyond me and frankly a little concerning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from New Power Electrical Services
Its always disheartening to read a review like this especially since its a returning customer. Over the 4th of July weekend we took on many calls most were emergency related and there were some phone calls that we could not get to. This review was based on not receiving a call back, well that will change no matter how busy we are. [member name removed] we left you a message to offer you not just a call back but a great experience once again.

Jessica W.
07/2014
5.0
electrician
  + -1 more
The guys that did the work seemed very competent. We were happy with the job they completed on our recently purchased home, and it was a big one!
Description of Work: Rewired a section of our house that was still wired as 2-prong outlets. Re-grounding many outlets. Direct line run for dishwasher installation. Fixing neutral in between two electric boxes (was too small). Installing recessed lights in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,850

Linda H.
07/2014
4.0
electrician
  + -1 more
My main problem with their overall service was with the end cost. On first contact I explained what I needed done and I was given a quote over the phone. Once they got started with the job however they adjusted their price. I was told that the initial quote was based on less work (they omitted one chandelier installation and repair work). I was told the total cost needed to be increased to $650 in order to complete all the things I needed in the time that was available. I agreed and told them to go ahead with the work although this end price was NOT what we discussed over the phone. I believe I was pretty clear initially about what work I needed done. I think the owner either didn't pay close attention to what I was asking for or he totally misunderstood. In the end they were able to complete all the work in a timely manner and overall I felt the electricians were competent with the installation and repair. They arrived pretty much on time (there was some confusion about our exact location) and communicated well.
Description of Work: Installed 2 ceiling fans, 2 dimmers, 2 chandelers and repair closet light.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$650

Response from New Power Electrical Services
[member name removed], Thank you for the kind words its always appreciated. It appears there was an issue with the cost. We quoted you over the phone for the items you requested but when we arrived on site there was a few more items that you wanted us to do as well as you asking to go to the store and pick up more materials. This wasn't a problem at all, we just had to remind you of what was quoted and what was in addition.

Heidi S.
06/2014
5.0
electrician
  + -1 more
Great. Professional and straight forward.
Description of Work: Replaced GFCI, repaired a dimmer switch and replaced wires in panel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from New Power Electrical Services
[member name removed], Thank you and please call if you have any electrical questions or ideas!

Jennifer M.
06/2014
2.0
electrician
  + -1 more
I contacted the owner about 4 years ago for an upgrade. The price was very fair the owner was wonderful and sadly I lost my job just after so we had to postpone the job. When I called early spring of 2014 the owner remembered who I was. We were ready to do the work with Jeff. We set an appointment for him to come out and estimate again. He pulled our old estimate and the day he was to arrive at our house something came up with a vehicle. He informed me he had to run by my house and look at the outside again that a worker needed his help with the truck. He texted me and stated he would send the numbers to me. Weeks went by and nothing. I tried calling, leaving voicemails and sent polite reminder text messages. I recently lost two family members in an electrical fire in Summerville so,this is close to my heart. I texted Jeff again stating if you don't want the job please let me know, but that we are still waiting on our quote. The following day he responded and stated that he was sorry very booked and thought I had gone with someone else. My response was no we were still waiting on him. I advised I was not needing it done next week and if he could send the figures then we could talk about dates. Two weeks later or more I still have not received the figures. I usually don't comment on things to do with companies because I understand things happen. However, I have tried more than 5 times to get this information and to be able to make a decision. My husband and I really liked Jeff. We felt he was honest and dependable. He reminded me how how my father was with his customers which spoke very high with me!!! I'm sad to say I don't think we will do business's with Jeff and I wish if this job was to much that he would have been honest with us. From other reviews and my first time meeting Jeff I would back every positive thing said!! I guess we just got the short end on this one.
Description of Work: I contacted this provider due to us being in need of an entire upgrade of our home. Sadly this didn't happen.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0

Yes, I recommend this pro

Response from New Power Electrical Services
[member name removed], Thank you for such a detailed review. I had to turn the job down as i told you because there was a lot of work needed on the home and i didn't think we could meet your deadlines for you have left a year or so gap inbetween the last quote.

George S.
05/2014
5.0
electrician
  + -1 more
Work was completed on a timely basis and the electrician was polite and professional.
Description of Work: Replace burned out electrical outlet and rewire.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Donna J.
04/2014
5.0
electrician
  + -1 more
Jeff was great! He was able to get to my problem the same day. He was running a little late, but when he tried to get me on my cell phone to let me know, my battery was dead. He still got to the appointment within 15 minutes of the scheduled time. He got right to work and completed the repair in a very short time period. He was friendly and professional. I will definitely call him for any electrical problems I have.
Description of Work: Repaired an electrical outlet that had been wired wrongly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Michelle B.
04/2014
5.0
electrician, lighting
  + 0 more
Jeff was extremely courteous, professional and informative. He went above and beyond just changing out a switch; he provided useful information about my electrical system that set my mind at ease. I would recommend him to anyone in a heartbeat.
Description of Work: Light switch replacement, checked other switches and helped troubleshoot burning smell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Jane B.
04/2014
5.0
electrician
  + -1 more
Very well- they were professional, prompt, and knowledgeable. We felt very comfortable using this service and will use them again in the future.
Description of Work: whole house surge protector

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Robert H.
03/2014
5.0
electrician
  + -1 more
Jeff was very responsive to my initial request for estimate and ideas on how best to do the project. He and his colleague, Rob, arrived on time, did an excellent job, and met the estimate given earlier. I highly recommend them and would call on them again!
Description of Work: New Power installed a new 240V circuit, 50 amp wire and outlet in our garage apartment for electric range addition.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

250 Stefan Dr Unit 7E, Charleston, SC 29412


Service hours

Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Electrical,
Lighting,
Ceiling Fans,
Landscaping - Lighting,
Auto Sales

FAQ

New Power Electrical Services is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:30 AM

Tuesday: 8:00 AM - 5:30 AM

Wednesday: 8:00 AM - 5:30 AM

Thursday: 8:00 AM - 5:30 AM

Friday: 8:00 AM - 5:30 AM

New Power Electrical Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, New Power Electrical Services offers free project estimates.
No, New Power Electrical Services does not offer eco-friendly accreditations.
No, New Power Electrical Services does not offer a senior discount.
Yes, New Power Electrical Services offers emergency services.
No, New Power Electrical Services does not offer warranties.
New Power Electrical Services offers the following services: Electrical Renovations, Electrical Upgrades, Troubleshooting & Service Calls, Home Generators, Lighting, Surge Protection, Attic Fans, Ceiling Fans, Data Networking & Landscaping
Electrical

Contact information

250 Stefan Dr Unit 7E, Charleston, SC 29412


Service hours

Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM