Mr. Appliance of Charleston

BEWARE of this business, their customer service and their surprise mystery charges! My washing machine turns on but is not filling with water. I contacted Mr. Appliance repair and they explained it would be $120 service charge to come out, which I agreed to. When the technician arrived he spent some time diagnosing the problem with the washing machine and then stated the price of $391.92 to repair, and proceeded to run my credit card. Right before he left he stated "I hope it's not the motherboard, if it's the motherboard we have a bigger issue.". I was confused by that statement because I thought he already repaired the problem. When he left I checked my email and noticed the receipt said: "Water Inlet Valve Repair or Replace $391.92." There was no breakdown what the lump sum charge was for (i.e. service charge, labor, parts, etc) so I called the main office to request a breakdown of the charges. I was told by the receptionist "our system isn't set up to break anything down to show you what you're paying for." The receptionist also stated a part needed to be ordered and I had to pay up front cost for the part. It was that moment when I realized that the technician didn't even fix the washing machine, yet I still paid full price for the labor and repair in advance. I told them this was not acceptable business practice and I need a receipt to show a breakdown of what I'm being charged (which they refused to supply) or they needed to refund my card immediately. I was then told it takes 7 days to issue a refund but they cannot refund the service call fee. I did not give this company permission to charge me a lump sum in excess of the service call fee of $120.00. I do not see how this company can get away with surprise-charging customers without providing a break down of cost, or charging for parts and labor that hasn't even taken place yet. The customer service at this repair business is some of the worst I've experienced. I expect my refund within 7 days.

Received an outrageous quote of over $585 to replace a faulty water valve/ filter assembly. I decided to buy the part for $162 from Samsung and replace it myself. I'll eat the $120 "diagnosis" fee and gladly tell everyone I know to shop elsewhere for their appliance repair needs. Update as of 10/13/2022 To follow up on my previous review, bought my replacement part at a lower price than expected [coupon codes]. The actual replacement took about 45 minutes and couldn't have been easier thanks to YouTube videos.

Furnace replacedCall went through this company by mistake it was kind enough to email me back and let me know that it was a mistake. That’s professionalism a gentleman thank you

great service

Not well at all

Fine. Did good job cleaning refrigerator coils, wore mask. Contactless

the defective part was replaced, which I diagnosed. when I called they said there was a $95 fee to diagnose the issue and that I would pay that even if I chose not to have it repaired, so I said if I do choose to go ahead with the repair will the $ 95 be rolled into the total cost? I was told that yes it would. Great sounds like a normal business practice. So upon arrival I told the technician what I thought the problem was. He never went over the issue and next thing I know he comes out and said it was fixed and that yes it what I suspected it was. Fine, then the bill, the $95 he said was just to "walk in the door" ***, really! The bill for parts and labor were over and above the $95. So I called the next day and they said that all parts and labor are in addition to the $95 even though I was told otherwise the day before. They put me on the phone with the owner and he told me that we don't work for free! WOW! What a bunch of CROOKS! I will never use this company again and hope that my post will help prevent others from getting "RIPPED OFF!" My advice, shop around and get solid info. The only reason I used them was a referral from Angie's List

Had a great experience! This was by far the most professional and friendly home service experience we have had to date. Thank you for the great recommendation !!

Everything was excellent. The washer and dryer were tested. Success.

Joe did a great job and has before.

Found out that birds had built a nest in the vent line. Found dead birds (4) in my dryer. After thoroughly cleaning my dryer and vent line, my dryer work perfectly. They did a great job. The response was outstanding. I was well pleased with the work and would highly recommend Mr. Appliance of Greater Greenville for appliance needs!!

I was extremely pleased. They were prompt giving me an appointment the same day that I called. They were on time and professional!

Excellent. They came out the day that I called and repaired it with a very reasonable price.