Luxury Simplified Real Estate

We used Luxury Simplified to manage our property in Charleston. They did a terrible job. They did not take care of almost anything. They did not service the HVAC unit, which caused a major leak in our home. The floor was wrecked and needed to be replaced. When this happened and we visited the home, we found out that things were missing. Our living room sofa had its legs broken off. One bathroom had permanent tile damage for something that was red. The furniture , plants and carpet on the balcony were wrecked. None of these things were reported or billed to the rental tenants. We have never seen such terrible management of a property. We are in the commercial real estate business and would never allow anything like this to happen to properties we manage. I have never seen such a bad management company. We got no cooperation from this company when this all happened. Furthermore, their mismanagement caused us to lose a sale of the property. That was actually how we found out all of these problems. When we moved forward to fix everything, we found out that there were other management companies in Charleston who were so much better. Once repaired and back on the market we finally could sell the property. I would never ever use Luxury Simplified for anything again.

We chose this realtor because she boasted about the renovation team from their same company. They said they could start work on a Monday and they didn’t show. We called and texted and we heard nothing. This happened three weeks in a row... they said they would start, they wouldn’t show up and they never called and they wouldn’t respond to us. Once they finally started, the work was rushed and a very poor quality. We had to point out errors and ask for things to be redone. We were told they had a whole team, but most days only one person showed and they would only stay a couple of hours. It took 5 weeks to complete the work that really only took a few days if they had worked it as a team. They also lied to us about where they kept our house key. It was supposed to be in a lock box, but we found it in the driveway. When asked about it, the owner explained that they had been hiding under the trash can in the driveway. He said this is what they always do with people’s keys. When asked about the lock box that was promised, he said it was broken. They had no regard for the stress that they caused in pushing out our scheduled move and it was terrible to work with them.