LOWE'S

I would give an A on service, A on installation, and A on reliability. I thought it was a little bit overpriced because it's one room of carpet, but I needed to get it down & quickly and they were the only ones that said they could come out and get it down quickly for me. I called a couple others and they couldn't get to me for 2 weeks so I went with Lowe's even though they were a little, to me, a little pricey. The guy that came out and did all the work & installed it was great. He moved all my furniture, put it all back the way I wanted it, everything. He didn't have anything to do with the price. I would give an A for the service of it all. The guy that did it was excellent. I thought it was a little bit pricey but he was done within a weeks time and they were the only ones I could get to do it within a coupe days time. I would call them again, but hopefully I would have more time to shop around.

unknown

There was an issue - it was a complicated install, and the seat wanted to move - and the installer came back and adjusted it. We haven't had any problems since.

See above

Frankly I figured since it was Lowes it would be handled promptly and professionally. Not the case. Lowes was quick to charge my card plus quick to do an upsell attempt to sell me windows too. The experience went like this. I waited on the day the sales person was supposed to arrive to do the estimate. Near the end of the business day he called and told me he was running late and if the next day would be soon enough. I agreed. The next day he arrived and did the estimate. He computed the attic square footage by measuring the outside dimensions of my house. I have vaulted ceilings and I wanted the old insulation removed from that part of the attic only. One side of the vaulted ceiling was hard to see and access. His price included labor costs to remove that insulation. Ok… so I have an estimate. 14 days after his visit no one contacted me for an install date. Just silence. They have my money and I have a 14 day old charge on my wonderful new Lowes card without even an install date. So I went to my local Lowes to find out what was wrong. No real answer for the failure to I asked the lady at customer service how I could cancel the job. She reminded me I had signed a legal contract. I called the dept the salesman worked out of the next day and told them I was cancelling the contract and I received an ok and an apology. I thought that was the end of it but Lowes kept the sale active and the salesman later called me asking for a second chance. I agreed but told him I needed assurance he could get the vaulted ceiling part of job 100% complete as far as pulling out the old insulation. He set an appointment to come back to my house with a expert who determined they could not remove the old insulation. They suggested power vents to remove some of the hot air from the attic to go with the new insulation job, leave the old insulation on that part and I should be fine. I asked for a requote and waited and heard nothing back. All this time Lowes is holding my money and I receive a bill. I lost patience with the salesman who was using my preference (texting) to communicate with me. He was hopeful I was also going to buy all new windows from him too. So losing patience I called the on-duty manager at Lowes and told him I still didn’t have the new quote and I had a bill from them that was due. He assured me the salesman would ASAP provide the re-quote. He never provided the re-quote. Keep in mind this fiasco started Aug 2. After losing 100% of my faith in Lowes I cancelled the order with one of the managers. He apologized and said he was (as we speak) refunding the money. Not the case. The refund was never executed. Another manager on one of many calls to Lowes confirmed the refund wasn’t processed and promised it would be done. I had talked to every assistant manager that store has, invested many calls, an email to Lowes HQ in NC and wasted a lot of time. Plus this dragged on so long I got hit with a $25.00 late charge, a call from Lowes Credit collections and a late pay on my credit history. I used Lowes for the business ethics I expected instead of using a small contractor with a magnetic stick on door decal. Also I never was able to reach the GM of that store and always was re-directed to an assistant manager. On the bright side all those assistant managers were very nice. Finally today Sept 11th I got the credit to my accound and the refund of the $25.00 late fee. Aug 2 to Sept 11th they held about $2600.00 of my money without the first molecule of insulation being blown. I will be cancelling my Lowes card and will be going to the store across the street from them (Home Depot). This was a very long waste of time. Unprofessional services and the embarrasment of being contacted over an overdue bill and credit damage. Very disappointed in Lowes. PS, during this fiasco I received a call from Lowes asking me if I was enjoying my new insulation. Amatures.

They did a good job. My experience with them was good. The installer and Lowe's were two different companies. I would use them again.

Excellent!

Everything went fine. The contractor did a good job. They were courteous and cleaned up well.