Description of Work: Carpet cleaning and pet stain focus
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Susan R.
01/2016
1.0
carpet cleaners
+ -1 more
DId not show up for scheduled appointment.
Description of Work: We had scheduled an appointment with Randy a week in advance and was told he would arrive 9-9:30am. My husband texted him at 9:46am to see if he was still coming. He finally called at 11am to say he had messed up and had not put us on the schedule. So after wasting our entire morning off from work we were told we would have to reschedule. He did text us back offering to come later in the day, but we had other things scheduled. He was very apologetic.
Rating Category
Rating out of 5
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
1.0
$100
Nelson C.
04/2015
5.0
carpet cleaners
+ -1 more
We were very satisfied !
Description of Work: two bedrooms ,hallway, two stairways
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
John G.
02/2015
5.0
carpet cleaners, house cleaning
+ 0 more
Randy, the owner, was terrific! I had another carpet cleaner do the job a few days prior, and it was if the carpet hadn't been cleaned at all. I was vacating this house, and needed to leave clean and in good condition. Randy rearranged his schedule to accommodate me, did a terrific job, and the carpet looked and smelled GREAT when he was finished! I'll be using him again in the future for sure!
Description of Work: Cleaned and deodorized carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
alfred K.
12/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
This is the second time we have used Lowcountry Citrus to clean our sofa and chairs. We were very happy with our service one year ago and when it was time we gave them another call. Both times I contacted Randy, via email, he responded that same day if not within the hour with a date and time. He was out here within several days and was early both times. They spent quite a bit of time cleaning every inch of the sofa/chairs and the cushions. The finished product looks fairly new and he'll show you the towel that he uses for extraction and its amazing they get that much dirt out of the furniture. Prior to leaving he will explain all of the post cleaning instructions (not many, just what to expect such as drying time) and leave you with a large spray bottle of the citrus spot cleaner. Overall a great company and I recommend them to every one. Oh, they offer a 10% military discount.
Description of Work: Randy and his staff cleaned our sofa and two chairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jane S.
12/2014
5.0
carpet cleaners, house cleaning
+ 0 more
Excellent job. Took special care to remove pet odor.
Description of Work: Cleaned all household carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Lowcountry Citrus Solution
Thanks for your review...our citrusolution is great for pet odors..so glad you were happy. Thanks. Randy-Owner
susan W.
11/2014
5.0
upholstery cleaning
+ -1 more
The were prompt and very professional. We will continue to use them when needed.
Description of Work: They cleaned out sofas
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Lowcountry Citrus Solution
Thanks for the review..this review, along with all our reviews are un-solicited...we never ask for reviews. They come from real customers with no financial incentives or pressures... Our furniture cleaning is outstanding thanks to our great citrusolution! Randy-owner
Robert M.
10/2014
5.0
carpet cleaners
+ -1 more
EXCELLENT! All the carpets look great. The bedroom carpets are original builders carpet (base grade). They look new. The great room is 3 years old with some stains from spills. The stains are gone. Also, there was ground in play clay. They were also removed. Very pleased with the results and would recommend them very highly.
Description of Work: Cleaned carpets in great room, 3 bedrooms and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$180
Response from Lowcountry Citrus Solution
This is typical of what we hear all the time..I remember that job..getting that red clay stain out of the carpet was a nice bonus...but not surprising. The key is our solution..citrusoltuion is second to none...a dry cleaning solvent that does what our slogan says: cleans better, dries faster, stays cleaner longer and smells great! Randy-owner
Paula F.
08/2014
1.0
carpet cleaners, upholstery cleaning
+ 0 more
Prior to the scheduled visit, Randy sent an email asking me to agree to certain charges, including "a gate entry fee" of $15. I had never had any other contractor charge such a fee, so I asked him what it was. He explained that, in addition to individual charges for cleaning various pieces of furniture, I needed to reimburse him for a business license fee that he would incur for working in my neighborhood. I checked with the town and discovered that no such fee would be necessary for my particular locale. Despite the fact that he had told me on the phone that he did a good bit of work in my neighborhood, it became clear that he did not actually know its location. In the ensuing email exchange, begun by my explaining why I would not pay a gate entry fee, Randy was unnecessarily unpleasant. I cancelled the appointment.
Description of Work: I made an appointment to have some upholstered furniture cleaned. I cancelled the appointment after an unpleasant interaction with Randy Stuckey, the owner.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
Response from Lowcountry Citrus Solution
I have to say that I think this lady had someone pee in her cheerios that day. She called me and we had a very pleasant conversation on the phone and I asked her to email me her requested appointment needs...I responded that same day with a day, time and prices for the job (We offer flat rate fees on almost everything). She responded to my email several days later to confirm the appointment and asked if I could add 1-2 queen mattresses, to be cleaned. It was in that return email that I let her know that since she lived on Kiawah, there would be a $15 gate fee that I would incur that would be added to our quote. Kiawah charges a commercial vehicle gate fee, entry fee. It's not a license fee as the customer talks about. I've done this dozens of times over the years, never any problem with the customers. Since I don't do a tremendous amount of business on Kiawah (10-12 per year)...I chose not to pay for a yearly contractors license..quoted cost was several hundred dollars- per year. She then emailed me saying that she thought I was "bending the truth" by telling her I knew where she lived on Kiawah Island, and she was canceling the appointment. Turns out this customer does live on the island, but not behind the gate...a fact that she could have disclosed to me very easily, but decided instead to just cancel. Usually when someone says Kiawah, that means the resort..but in this case, she lives down a road that runs outside the resort. Once again, a fact that she had several chance to tell me, but instead chose to assume that I new that. I did tell her I knew where she lived, but we use GPS, so I was just trying to avoid her giving me directions. I was never unpleasant, simply wanted to let her know that I would have waived that $15 fee if I had realized that it was going to be such a big deal to her. She implied that I was dishonest and tried to rip her off (for $15)..so I responded. She then proceeded to lecture me via email on how other service people deal with the gate fee, and it should be a cost of doing business, just like gas, overhead.. ect. my response was that since I was coming a long way, and I charge flat rate fees, and this job was pretty small, I was justified in getting reimbursed for this- one time- fee...just like I do all my customers who live in other private communities that charge service entrance fees. I think she is confused between some sort of Kiawah Island permit, and the resort gate fees,which is where I thought she lived.. So, bottom line, this lady seems to have a quick temper, and now even goes to the trouble of giving my company a poor review...not a review of my work, or results, but of our e-mail conversations pertaining to setting up the appointment, pricing, ect. I was up front, honest and fair with her...something my company has a reputation of doing for over 7 years. Since this review was not about our work or results, I will be asking Angie's List to remove it... I post this reply for anyone who sees this before they- hopefully- remove it. Finally, as a small business owner, I realize that I will not make everyone happy, we, at Lowcountry Citrus Solutions only strive to. But, in this case, I feel sorry for the poor sap who ends up doing this job..and I feel very lucky that this appointment was canceled! Randy Stuckey, owner Lowcountry Citrus Solution
Allison K.
02/2014
5.0
carpet cleaners
+ -1 more
Highly Recommend! Randy is professional, friendly, punctual and hardworking. He made time for us late on a Friday in order to accommodate our last minute appointment request. The carpets look wonderful, smell fresh and dried quickly. He gives great information on how to best maintain carpets between cleanings. We have used CitruSolution before and will absolutely use them again.
Description of Work: cleaned carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
01/2014
5.0
upholstery cleaning
+ -1 more
Overall it went pretty good. Some stubborn stains resisted removal. But both pieces looked much cleaner.
Description of Work: Cleaned a stuffed chair and sofa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
GAYLE L.
12/2013
5.0
carpet cleaners, upholstery cleaning
+ 0 more
I contacted this company and they were able to fit my job into their schedule almost immediately (right before Thanksgiving!) The owner and tech were very friendly as well as professional. The only negative thing that I would say is that the drying time far exceeded what I was led to believe, however, that could have been attributed to a number of factors (type of fabric, weather, humidity, etc…) The positive aspects of the job far far far exceeded the drying time! I have had several company's do this same work and no one provided the results that I had with these people. 5 Star experience
Description of Work: Cleaned furniture, area rug & wall to wall carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Lowcountry Citrus Solution
Awesome, Thanks, We are so glad you were pleased. Not sure why drying time was longer than predicted, as our system is considered low moisture. We did treat some stubborn stains with an oxidizer to try and fade, those areas would naturally take longer to dry, as they were treated after citrus cleaning. You may not have known that, as you had to leave your home before we were done cleaning. At any rate, thanks for your great review...we NEVER ask for reviews from out customers, but when we get them, they reflect what most customers say: They love us, our service and results! Randy, owner
Lindsay K.
09/2013
4.0
carpet cleaners
+ -1 more
We're very happy with the results I wish the smell would've lasted longer. The extra bottle that he provided went pretty quick. We are pretty satisfied overall.
Description of Work: Cleaned My entire house full of carpet in deodorized it and it's really good and it works really well.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Response from Lowcountry Citrus Solution
Glad you were happy...we certainely don't mind getting a B rating once in a while. That should show our potential customers that we get reviews from the satisfied and very satisifed as well. The citrus smell does fade away as the carpets are drying..that's what you want. Because of the natural solution, and the fack that it contains no harsh chemicals and no soaps. the solution dries residue free from your carpets, hense the smell goes away also. But your carpets are left neutralized and should stay cleaner longer. Feel free to contact us whenever you need more spot cleaner, we give it away at no charge to our customers...we want you carpets to stay as clean as possible in between professional cleanings. Randy Stuckey, owner Lowcountry Citrus Solution
John G.
08/2013
5.0
house cleaning
+ -1 more
I thought the price was reasonable. They did a good job and I would recommend them. I have used them before and they always do a good job. They even left a bottle for us to use after they left.
Description of Work: They cleaned the living, dinning, and bed rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Lowcountry Citrus Solution
Thanks, it's great to hear from a repeat customer. A large percentage of our business is repeat and referal, customers just like you who love our cleaning results and our great service. We strive to do more than a great job for every customer! Randy Stuckey, owner, Lowcountry Citrus Solution
Barbara D.
07/2013
5.0
carpet cleaners
+ -1 more
They came on time, when they said they were coming. It was reasonable. I liked the service, the rugs were cleaned like they promised, and were professional. They were prompt, courteous, and efficient.
Description of Work: I used Lowcountry Citrus Solution to clean rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Lowcountry Citrus Solution
Thanks for the review...we remember your job..especially the statements you made about other carpet cleaning companies either not showing or refusing to do the work..we could not believe it! It's the least we can do to show up on the scheduled day and time! Glad you were happy, we thought the rugs came out great too.
Barbara J.
07/2013
5.0
carpet cleaners
+ -1 more
GREAT On time, very professional and did a great job
Description of Work: Cleaned carpets in living room, bedroom, dining room and stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Lowcountry Citrus Solution
Thank you ...we are setting new standards in the carpet cleaning industry. Your review provides our company with the knowledge that we are, and will continue to, set ourselves apart from all other cleaners. Randy Stuckey, owner Lowcountry Citrus Solution
eliza O.
06/2013
5.0
carpet cleaners
+ -1 more
great, they were punctual and polite..
Description of Work: shampoo 2 rooms and a hallway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Lowcountry Citrus Solution
thanks..although please note that we do not shampoo carpets, quite the contrary, our solution contains no soaps or harsh chemicals, smells great, and dries quickly. I assume she is using that term as a generic term for cleaning carpets. We appreciate the positive review.
John G.
05/2013
5.0
carpet cleaners
+ -1 more
He did the best job of anybody I've every had. He did a great job, I was very satisfied. He even left me a sample of what he used for spot cleaning. I couldn't believe how reasonable the price was - he didn't try to add on to expense for extra work - I highly recommed him.
Description of Work: Hey cleaned the carpets in my whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Lowcountry Citrus Solution
Thanks, we are not surprised that you thought it was the best carpet cleaning you have ever had..we hear that all the time! Our citrusolution- solvent-cleaner -is hard to beat! And we will always provide our customers with a 32 oz spray bottle of citrusolution for any accidents. We have even been known to drop off additonal bottles- for free- if customers run out...we want your carpets and upholstery to stay as clean as possible in between professional cleanings. thanks for your kind words. Randy Stuckey, owner Lowcountry Citrus Solution
Valerie B.
05/2013
5.0
carpet cleaners
+ -1 more
Everything went well, and it was a pleasure dealing with them. However, I felt that they were a bit more rushed than the first time that I used their services, but this could have been due to the fact that it was the holiday season.
Description of Work: They cleaned my carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Lowcountry Citrus Solution
Thanks for your review, not sure what to say about the time we were there. Actually the work was done on December 10th, and we cleaned living room, dining room, 2 bedrooms, a love seat, chair and ottoman. Since she was a 2 time repeat customer (I keep meticulous records), I assume she was very happy with our service from our previous cleaning. Normally, with the owner and another tech doing the work, it goes quickly, even for a larger job like this. With our 3 step process...it's hard to rush anything...but we thank her for observations.
Marcy R.
04/2013
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Company did a great job, they were able to remove all pet stains, and they were professional and courteous (I believe it was the owner that actually did the work). The carpets were better when we left, than when we moved in, and they smelled great. Although they seemed a bit higher in price than some we looked in to, it wasn't excessive and was well worth the extra few dollars. They showed up when they said they would, and stuck to the quoted price. I have already recommended them to a friends.
Description of Work: Needed carpets cleaned for move out inspection of rental home. Family room area, stairs, bedrooms, closets, area rug and couch all needed cleaning and pet stain removal from carpet in a few spots.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Lowcountry Citrus Solution
We remember your job and are thrilled that you were as happy with the results- as we were. I was glad that you posted the comment about the pricing..please keep in mind, that we will never be the cheapest carpet cleaner. One can always find someone who will do the same job for less...but results will most likely reflect poorly. We offer a fair price for outstanding carpet and upholstery cleaning. Speaking of pricing, please note that some of those other companies, that you contacted, that may have quoted you a cheaper price, often use that "special" or "coupon" to bait and switch people..with their final price being higher than our flat rate fees. At Lowcountry Citrus Solution, we never do that. We offer exactimates, not estimates. This review confirms that results are the bottom line, and the cheapest guy is not always the best choice. We thank you for this honest comments. Randy Stuckey, owner
Randall E.
03/2013
5.0
carpet cleaners
+ -1 more
We found them on Angie's list and they returned our phone call right away and set up an appointment for the next day. We have two white chairs in the living room and several oriental rugs and two black poodles. The chairs were quite dirty, but the citrus solution really worked on our stains. The serviceman was very professional, and left a small bottle of solution for us to use ourselves on other stains. It only took an hour or so, and the price was very reasonable for the work he did. Highly recommend!!!
Description of Work: Cleaning of two white living room chairs and two oriental rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Lowcountry Citrus Solution
Thanks for this testimonial...we pride ourselves on having the best technicians in the business. And with the citrusolution (extracted from orange, lemon and grapefruit peals) cleaning solvent we use, it gives us a huge advantage from the start.
Carolyn H.
03/2013
5.0
upholstery cleaning
+ -1 more
We called and they came that same week. They were on time and did an outstanding job on the chairs. We would definitely use them again!
Description of Work: Lowcountry Citrus Solutions cleaned 2 light colored club chairs in our great room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Lowcountry Citrus Solution
I remember your chairs... citrusolution made them look great and clean. And with the anti-microbial we applied after cleaning, they should stay nice for a long time. Thanks Randy Stuckey, owner Lowcountry Citrus Solutions
It was long overdue, but I contacted Citrus Solutions earlier this month to clean my carpets, an oriental rug and our sectional couch. We have 2 dogs and a toddler, and our carpets and furniture have taken a beating for the past year and a half! We had crayon, food, milk, dog hair, dirt, apple juice, you name it - we had it in the carpet and the couch. I contacted Randy Stuckey with Citrus Solutions and he was able to give me an exact quote over the phone of $310 (2 bedrooms at $40 each, 8x10 oriental at $1 per square foot, and $150 for the sectional). I was impressed with his professionalism and his thorough explanations of his cleaning process from start to finish. Randy and his technician arrived exactly on time, the cleaning process was quick and thorough, and my wife and I were amazed at how our carpets, rug and couch looked BRAND NEW!! I really appreciated Randy and his technicians attention to detail as they cleaned. They wiped down every base board in our rooms with wall to wall carpet, they wiped around our oriental rug to make sure there was no residue from the solution left on our hardwood floors and they cleaned the legs of our sectional and arranged the pillows nice and neat to speed up the drying process. On top of that, they left us with a big bottle of spot cleaner for FREE! These guys go above and beyond to make sure the customer is happy with the results and when the job was done I paid the exact price I was quoted over the phone. I really feel that this attention to quality customer service is what separates Citrus Solution from all other carpet cleaners I've ever used before. I recommend Citrus Solutions to anyone whose carpets and furniture have been stained by pets and/or children. The solution they use is pet and child friendly, it leaves the house smelling great for a few days and the results are amazing! I won't use anyone other than these guys from here on. Thank you Randy and Citrus Solution!!
Description of Work: Carpet cleaning on 2 bedrooms and 8 x 10 oriental rug. Upholstery cleaning of a sectional couch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$310
Response from Lowcountry Citrus Solution
Wow, thank you so much Customer for that great testimonial, and for taking the time to write and post it. At least 75% of our business is repeat and referral...your kind remarks will only strengthen that. We offer great cleaning with our exclusive citrusolution... this citrus based cleaning solution is the key, it contains no soaps and no harsh chemicals... and it can't be duplicated, or bought in a store. We are Charleston's ORIGINAL Citrus Cleaner. Randy Stuckey, owner
Tory K.
01/2013
5.0
upholstery cleaning
+ -1 more
Overall, from the first phone call to the very end, they were a terrific experience. I have a whole new lease on my couch and chair. Thank you.
Description of Work: Excellent, fast response. Very professional and did a great, thorough job. They were careful with furniture, explained what they were doing and did it all very efficiently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Lowcountry Citrus Solution
I remember your job well...thanks for your kind review. We feel like we offer excellent furniture cleaning using our exclusive "citrusolution" which contains no soaps and no harsh chemicals! Randy Stuckey, owner
Jan M.
01/2013
5.0
carpet cleaners
+ -1 more
I have been using them as long as they have been in business and I am extremely happy with their service. They provide a good cleaning service, it dries quickly, and it smells really good.
Description of Work: I have used Lowcountry Citrus Solution for Carpet Cleaning. They did the stairs, the upstairs room, two guest rooms and the hall, and two area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Lowcountry Citrus Solution
Thanks for your review...we are setting new standards in the industry for service and results- your comments go a long way towards confirming that. Randy Stuckey, owner
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
House Cleaning,
Oriental Rug Cleaning
FAQ
Lowcountry Citrus Solution is currently rated 5 overall out of 5.
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 2:00 PM
Lowcountry Citrus Solution accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa