The recent flooding here in Charleston, SC resulted in my inground pool liner floating. I called Focal Point Pools on a Sunday afternoon expecting to get a voice mail. Brian answered and said he was still out working (in the rain that was still coming down). I explained ground water had caused my pool liner to float on the sides and bottom. Also, the liner had pulled from beneath coping. He said he was extremely busy with his regular customers, but he would try to get by Monday or Tuesday. I left my house Monday after 5pm and returned home at 7:30. He had already been there, vacuumed the water from behind the liner, replaced the liner under the coping and turned on the filter pump. Here's the kicker..my liner had pulled from under the coping in the deep end and I had been told by 2 companies there was nothing to do for it but replace the liner because it is over 5 years old. Brian must not have heard about that because He Fixed It! All of this at 1/2 what I thought I would be paying. I'm so impressed with his quick response and his willingness to help out a non-regular customer on short notice. I will use his services again and I'll be singing his praises to anyone who'll listen.
Description of Work: Removed ground water beneath my vinyl pool liner, smoothed the floating liner and replaced it back under the coping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$117
Susan O.
07/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: fixed pipe to pool pump and pressure valve on pump. came within hours of my call to him. explained several things to me. all around terrific
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jeromy S.
06/2015
5.0
pool cleaners
+ -1 more
Brian replaced our pool liner and did a great job. He offered us a good price for the liner and installation and did a very professional job. It's look great.
Description of Work: Replaced in-ground pool liner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debra K.
04/2015
5.0
pool cleaners
+ -1 more
Fantastic workmanship. Very knowledgeable and professional. Very reasonable price. Brian repaired a previously botched job accurately and quickly. Will most definitely contact him again with any of my pool needs.
Description of Work: Re-plumbed pool pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Lorain P.
10/2014
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
Sandra K.
05/2014
5.0
pool cleaners
+ -1 more
Brian came out in a very timely manner and did everything I asked. When reattaching my liner I realized there is still a space that does not have the sealer, but I didn't notice that until after he had left. Other than that his work was impeccable. I have no real negatives to say about Brian's work and knowledge in reference to pools. We had a disagreement about how my patio umbrella was damaged and that is the only reason I will not use him again. As far as knowledge of pools and dependablilty, he is your man, no question.
Description of Work: Drain pool partially to remove inside padding and reattach liner. Clean pool.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$345
Sandra K.
02/2014
5.0
pool cleaners
+ -1 more
I have used Focal Point Pools before and have always been very pleased with the work, punctuality, professionalism and the pricing.
Description of Work: I called Focal Point Pools to come and winterize my pool and put the pool cover on.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jose M.
12/2013
2.0
pool cleaners
+ -1 more
Never called back to give us an excuse. I left my work to be there, my wife, my son we were all waiting. Still waiting... I called him because the first time he came and did a good job. The second time...
Description of Work: He (the owner) set up an appointment and did not show up!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Gloria M.
11/2013
5.0
pool cleaners
+ -1 more
Wonderful! Restored my faith in hiring someone.
Description of Work: ordered and changed out all my jets in my hot tub. Done before I expected. Would highly recommend hom anytime.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$690
Sandra K.
07/2013
5.0
pool cleaners
+ -1 more
He arrived on time and was shown everything that I was concerned about. He explained what needed to be done and once I approved it, he went right to work and had everything back in running condition in a matter of 15 to 20 minutes. Very professional, curteous, and a great communicator.
Description of Work: Numerous repairs in order to get my pool back and running.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Will M.
06/2013
5.0
pool cleaners
+ -1 more
After attempts of calling two other pool service providers on Angie's List, I received no response (and still have not to date). This turned out to be good fortune as it led me to Focal Point Pools. Brian answered the call and assured me that he could be at the property the same day to assess the pool liner that was coming loose from the tracks. By that afternoon, the liner was repaired, the tenants were happy, and I have new pool service technician for any future issues. Brian was professional, reasonable, and timely!
Description of Work: Repaired a liner for an in-ground pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Mariela P.
01/2013
5.0
pool cleaners
+ -1 more
We called Brian because one of the systems of our pool has not worked for over six months and we heard he was great at finding solutions for hard to solve problems. After several companies (including the one we had hire to do the weekly maintenance of our pool) checked our pool and could not figure out what the problem was and could not make appropriate repairs, it took Brian less than three hours to fix it. I called him two days ago for the first time, and we set an appointment for today. He showed-up on time and got to work right away. He was patient with me and listened carefully as I explained everything we had tried and all of the problems we have had. He proceeded to thoroughly inspect everything he could regarding our pool, and found a very good, inexpensive solution to the problem. He gave me a quote for the work he needed to do, and I happily agreed and let him proceed with repairs right away. Afterwards, he walked me through everything he did and taught me how to better manage the components of our pool. The pool looks great, and for the first time in many months, it is working perfectly! Brian is smart, respectful, efficient and a delight to deal with. We are so happy with his work that we hired him on the spot to take care of our pool maintenance.
Description of Work: Diagnosed the problem with our pool and fixed the non-working skimmer by re-routing plumbing lines. He also quickly pointed out the place where we could be having a small leak and proceeded to fix it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Gregory M.
08/2011
5.0
pool cleaners
+ -1 more
We've been using him for about a year. We just call him; leave a message telling him what our problem is and he usually shows up the next day. He's going to start doing the pool liners from Monday. He's got an assistant and he's good too.
Description of Work: Focal Point Pools is actually going to be doing our pool liner.
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Service Categories
Pool and Spa Service
FAQ
Focal Point Pools is currently rated 5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Focal Point Pools accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Focal Point Pools does not offer free project estimates.
No, Focal Point Pools does not offer eco-friendly accreditations.
No, Focal Point Pools does not offer a senior discount.
No, Focal Point Pools does not offer emergency services.
No, Focal Point Pools does not offer warranties.
Focal Point Pools offers the following services: All pool repairs, pool liner replacements, saftey covers,leak detection(seasonal),and hard to solve problems( I have seen it all).