Donnie Long Roofing & Const

There is an issue with work that was done by Donnie Long that is under warranty. Donnie refused to stop by to look at it or take responsibility. He said it is a manufacturer issue and that he doesn't have time to get involved with it.

Never called or emailed back me back

I sent Mr. Long a text regarding what I thought was a leak in the roof somewhere in the vicinity of the chimney. He went to my house and based on his assessment, suggested that I have the chimney flashing and some roof shingles replaced. He gave me an estimate for the work and a five year warranty. I texted him and told him that I wanted him to do the work. I happened to be home when Mr. Long came to my house to perform the work. I invited him inside to show him where the water was coming in. After seeing the inside, he said that I probably didn't have a roof leak at all since none of the drywall was wet, especially after all the rain we had just had from Tropical Storm Colin, but maybe the chimney cap needed to be replaced. He said he would get on the roof and take a look. After coming down, he showed me where it appeared that the chimney cap was not down far enough on the chimney. He adjusted the chimney cap. When I asked him how much I owed him, he said to give him whatever I thought was fair. I took into account the two trips he made to my house and the fact that he did not take advantage of me and do a repair that I did not need. I also took into account that it was less than a week from the time that I first contacted him to the time that he did the work. I was so grateful for his willingness to come out to my house, which was a pretty good distance for him, and his integrity for not performing work that I did not need. When I paid him, he actually asked me if I thought I should give him that much. I told him that I did think it was fair considering the two trips he made and for the value of his time and integrity.

one year ago mr. long replaced a leaky flat porch roof for me. however, being unfamiliar with the roofing system of my house (concrete tile), he unfortunately created a number of additional leaks where the main roof ties in to the porch. he made a couple attempts at fixing the problem, but ultimately walked away from the job wihout any effort towards restitution - to this day i am still trying to fix the damage.

He was fast and efficient. It looked good and he cleaned everything up.

scraped off old shingles ...down to boards no wood damage . son and friend had fixed back corner new felt underlay, new architectural shingles. 2 days awesome job, brand new trailer to haul away debris, cleaned up area

I have an old metal roof that was leaking. Replacing was not an option since code had been changed and I could not replace a deck that has been on the house for 30 years. Was referred to Donnie by a friend. I'd gotten a quote from another company for $35K. It would have been the same to replace it. Donnie came out and beat the price by almost half. He also moved me up on the schedule to take advantage of the weather before it go cold. His work was excellent, clean-up and debris removal spotless. I highly recommend him!

good job, cleaned up nicely, professional attitude

Job went great. No problems at all. He showed up when he said he would, performed the job in 2 days, including cleanup and hauling off of all trash and debris.

Mr long was on time for scheduled appointment to discuss and assess roof replacement but did not seem knowledgeable of some aspects of the needed work and, initially, was reluctant to take on the job. After further discussion he changed his mind and agreed to submit a proposal for the required work in a day or two. I have not heard from Mr Long since that time and he never submitted the proposal he promised. I have since signed a contract with another roofing company.

We are pleased with them. The price was reasonable and fair. They are hard worker. They did a good job and they cleaned up. They are excellent.

I called him 3 times, when he finally returned my call- he was upset that I called him more than once. He told me that my job was too small and that he had too many large jobs and had no time for me.

Donnie gave me a free estimate to repair a water heater vent leak in my upper story roof. While he was on the roof, he noticed rain diverters that were improperly installed and could potentially cause damage and he noticed shingles that had been damaged by a tree limb. His price for the repair for all these problems was fair and reasonable. He returned my calls on time and came to make the repairs when he said he would. It took him several hours to complete the work and he provided me pictures of the completed repairs. The second story roof is a place I will never see. I appreciated the pictures. Has not rained since the vent repair but I do not expect it to leak. He gave me a warranty on his work. I would definitely call on Donnie Long again if I need roofing services.

Since I am not considered a and quot;big job with lots of moneyand quot; he never actually performed work.

DONNIE WAS THE ONLY ROOFER I CALLED THAT ACTUALLY SHOWED UP TO GIVE AN ESTIMATE. Out of 3 contractors I contacted (all with A ratings on Angie's List) and gave a brief rundown of the scope of work, he was the only one who actually showed up. When it came time to do the work (3days later) he brought his A game and crew! I was planning on the work stretching into 2 day and Donnie made sure the project stayed on time and they completed in the early evening. He is an HONEST contractor and I would hire him in a hot second to do work for me again! Not only did he do a bang up job, which he did, but he made a concentrated effort to go through all of the options available, the cost of each, and the pros vs. cons and offered his advice, guidance, and 20+ years of roofing experience. His prices were spot on for average in the area and I feel I recieved a great product for the money spent!

PLEASE READ! Mr. Long has restored our faith in contractors! We live in Charleston, SC. This area was hit by hurricane Hugo almost 25 years ago. Now many of the roofs that were put on are failing and the roofing companies are very busy. Our roof is only eight years old and we had three leaks. I had a difficult time finding someone for the repairs. They would either be extremely high with their quote, never send me a quote, or did not show up at all. I even called roofing companies that had on their voice mail they would not be doing repairs because they were too busy with full roofs. When I called Mr. Long he told me there were four people in front of me. I followed up with him about a week later and he came out within two days for the quote. He was very honest with us and gave us a fair price. If he takes a couple of days to get to you it is only because he has other jobs because he does good quality work. If you call someone to come and fix your house and they can be there in five minutes and start that day during this busy of a time for roofs, then what is the reason they are not busy? My point is the quality of work was worth waiting for. He came and worked on our home for three days. He did a really good job, it rained yesterday and so far no leaks! Also I would like to mention that the last day he was here I left to run an errand and I was in a very bad car accident six months pregnant. I received a message on my phone from him when he was finished that night, he was sincerely worried about me and the baby and just wanted to know if we were ok. He did not even care about payment since it was his last day, he was only worried about our welfare. He is a truly nice and caring person and he will be working on our home from now on. He will also be the person I recommend to everyone. My husband and I are very grateful for such a great contractor. Thank you for reading I hope this helps you when choosing a contractor!

They had to come in and take over for another contractor. They were in and out within two days.

He actually did all the work himself which i was pleased . He was very pleasant and experienced . I would definitely refer him to my family and friends.

They did a good job. He came right out and took care of it. I recommend him to anybody.

I forgot to mention in my other review that the estimate from the other company, there was never a discussion about the power vent, it was just thrown on as an option on the estimate. It relates to another reason I decided to hire Donnie. I was looking for two estimates. One to replace some rotten fascia as an immediate job and one for a roof replacement for furhter down the road. Donnie offered to do it all for a price that was significantly cheaper than the price I was already quoted for JUST the roof replacement. He also noticed rotten wood on the front of the home that needed replacing. He basically offered to do free labor for the wood replacement, as long as I purchased the supplies and gave him the roof job. Cheaper price plus stellar reviews on Angie's List?? How could I pass up this offer! When Donnie was quoting me a price, he talked to me about the vent as an option to add to the home because the ones it had were old and non-functioning. I wasn't even sure what those were for and Donnie explained it to me! His explanation made me realize this was a smart idea and I felt bad this hadn't been handled long ago. Had I know their purpose! Anyways, Donnie actually even purchased the materials and I just paid him back so an even better deal as far as the rotten wood he took care of for me. This is for a rental home and the renters thought one window was messed up and needed replacing. They asked for a quote to replace themselves but Donnie, after looking at it, said the window doesn't necessarily need replacing. It's in decent condition and not allowing water in, just needed to be scrapped, painted and reglazed. That was a good indicator that he's not out to milk you for whatever money he can get out of you! He's honest!! Also, Donnie made an error when giving me an estimate on the roof which he called me about the day they were to begin working. He realized he missed it was two layers of shingles to remove and he made it clear that he was asking, NOT requiring, if I would pay an additional $200 to cover the additional labor. I agreed because even with that extra, it was still much cheaper than another estimate I'd received AND I couldn't with clear conscious, short change Donnie even though it was his mistake. Even with some major rain delays, the work was completed quickly and with little to no inconvenience to my renters. Just like I told Donnie, from here on out, if there's any work I need done on the exterior of my house or my rental home, Donnie will be who I use! VERY happy to have found an honest guy who takes pride in completing the job right.

He was very professional in doing it completely and right. I watched He did not take short cuts where most would have. He matched the shingles exact. Could not tell were he started and stopped. I was very happy with the pride he took in his work. This is had to find theses days.

I called Donnie that morning and told him our situation. Selling house. Inspection found a leak around a plumbing pipe boot. Buyers wanted it fixed. I called FIVE other roofing companies the previous day and not one called me back. Donnie works on Saturdays which is not that common for roofers. He said he would be over that afternoon. At first we didn't think the plywood would need to be replaced but after pulling shingles we found that not only did he need to replace it, he had to pull our satellite dish up to get to it. He was here until dark but finished the job very professionally, explaining things to me along the way. Can't even tell there was anything wrong to begin with and he even gave us a 5 year warranty on his work! This guy is the real deal and we are telling all our friends and neighbors about him.

Donnie arrived on time; we agreed on work to be done and price; he went off to purchase materials and started work same day. He was off next day to complete a previous commitment, the the following day returned to complete the job - and we are so thrilled with the new deck that does not leak at every slight rainfall !!!

Donnie Long was an excellent contractor. The repairs were done professionally and the work he did corrected some otherwise careless construction originally installed. Donnie took the time to explain how he would do the work and why. He came to do the estimate immediately and then had me on his schedule and doing the work exactly when he said he would. It is very difficult to find someone who is a man of his word and keeps it. Donnie Long was exceptional.

I can't say enough good about Donnie Long. He listened to what I wanted (to keep things basic since it is a rental), didn't try to sell me anything I didn't want, but made helpful suggestions throughout. I got the roof I wanted at a fair price, good quality materials and the roof looks great! Donnie was prompt, professional and got the job done in a reasonable time, left the job site nicely cleaned up and went out of his way to accommodate my needs. He even came to my home to pick up the check for materials and again for his final payment. I was very pleased with his work, found him a very pleasant individual and really enjoyed working with him. I would certainly hire him again or recommend him to anyone. In fact, I did recommend him to my rental agent and to my daughter.