Customer's Preference, LLC

If you’re reading this and trying to decide which company to call, look no further. Kenneth is THE hvac man for Charleston. He is leaps and bounds more professional, timely, and responsive than the other company we recently used and fired. He thoroughly explains everything he’s doing where it makes sense to an untrained person, and thoroughly answers all questions. Don’t make a mistake and call someone else!

We contacted Customer's Preference and Kenneth was at our home with in an hour even though we told him the next day was satisfactory. He has a great demeanor and is knowledgeable. He provided us with several quotes for our replacement project. The only reason we did not use his company was because we chose different equipment. I would highly recommend him if your choice us Carrier or Goodman.

Mr. Kenneth responded promptly and politely AND did an amazing job. Very nice personality, which made my family feel comfortable. We will definitely hire Mr. Kenneth again.

Customer's Preference, recently installed a new HVAC system. Kenneth and his crew were on time, and extremely professional from the very first visit. Kenneth greatly exceeded my expectations while providing excellent customer service and quality craftsmanship. Out of all the companies that provided a quote, Customer's Preference, was the only one that didn't try to oversell something I didn't need. Kenneth stayed late during the install to ensure the quality of work was perfect before leaving, I have honestly never seen this level of customer service before. Kenneth returned the very next day to ensure I was happy with the install, went over thermostat configuration and answered all of my many questions. If you are looking for superior quality and honesty, then I highly recommend Customer's Preference, LLC!

HVAC contractor/ owner gave me an estimate. Very knowledgeable and competent. Excellent pricing and he could install several different brands of equipment.

Kenneth is the epitome of professionalism, courtesy, and knowledge. We had an emergency A/C problem on a Saturday night, and he came right over to help. He'll be the first one we call in the future because he's a problem solver who is genuinely concerned about his customers.