Bartlett Tree Experts

Waited about two weeks just to be scheduled then scheduled for a week and a half later only for them to cancel on us on the last day saying their chipper was down which is bullcrap ! Then they said they will get back to us on re-scheduling! I am no fool and I know when someone just does not want to do a job ! I guess not enough money !

They did not grind the stump and made a dent in the retaining wall on the terrace but it's hardly noticeable.

It went perfectly. Todd came out and provided an estimate, explained what they would do, sent us a written estimate in less than 24 hours, Eddie and his helper showed up on time, completed the work in 7 hours (Todd also showed up to survey the work in progress and make sure his vision for the oak had been executed), and left the grounds neat as a pin. I am sure there are less expensive providers and I'm also sure those providers don't attend so rigorously to safety, do the same kind of professional job, and leave the place looking so spiffy.

The live oaks surrounding our home had not been trimmed in recent years and were overhanging the house. The work was done professionally from the office staff, to the repersentive who provided the estimate (Cameron), through the crew who completed the work. This was not an easy job as most of the work had to be done while climbing the trees with ropes and pulleys to get to the limbs overhanging the house.

From the very beginning, everyone I interacted with was AWESOME. We had two companies come out for a quote, and Bartlett had the lower quote. I also loved that their guys are certified arborists; they really know their stuff and care about maintaining the health of the trees-- not just whacking at them. After I decided I wanted some additional limbs cut from other trees, Cameron promptly came back to give me a new quote. He also volunteered tons of useful information that had absolutely nothing to do with the work I had hired him to do, but was pretty helpful with regards to our landscaping, etc. After signing the contract, they were at my house the following week. Eddie & Marco were just as friendly & helpful as Cameron, and were obviously pro's at this. They discarded all debris and left everything spic & span. I would definitely use them again and recommend freely.

Cameron was very knowledgeable and professional. He answered many questions I had about the trees and was very helpful.

We have been using their services on several occasions over the course of seven years and they have worked out just fine. They provide reliable quality and do good work, but they are very expensive.

This was the third time we have hired them for work. They were able to complete the job while we were away at work. They were very professional and cleaned up well after the job was complete. Everything went well with the work. They are the best tree service.

We were very satisfied with the work we had done. It was simple to schedule an appointment and their price was comparable to other companies. They were prompt, professional, courteous, and cleaned up well after the job was complete. We were very pleased with the service they provided.

We had a large red oak tree in the back yard 50 ft from the house that had a cavity on one side at the base. Two other tree care company representatives had said the tree should be cut down. The Bartlett arborist representative wasn't sure and suggested a test. Based on the structural integrity analysis of core samples, he judged the tree to be structurally unsound. When the stump was cut, one of the cutters said, based on how the wood splintered at the cut, the tree was becoming unsound, and we had made the right decision to cut it. We also had a double-trunk beech tree in the back yard 10 ft from the house that had a hollow cavity at the base. The Bartlett crew of 2 climbers and cutters and one assistant who took the trees down was very professional, pleasant, and friendly. To see a guy climb 40 ft up the oak and cut the limbs was impressive. There was minimal impact to the rest of the yard from having the two trees and debris removed. The arborist representative was also professional, friendly, knowledgeable, and patient with the many questions I had.

Almost 3 times more expensive than the next closest bid.

I never heard back from the arborist. I called the office twice to follow up and they verified my contact information was correct. It's been 10 days now so I'm moving on.

They were great. It took a few times to get them to call back. But, the scheduling took less than a week from first phone call to date of service. They were very professional, took all of he debris with them (which was quite a lot) and we would definitely use them again.

Had appointment for 10:00 AM. I left work and went home. At 10:30 I called their office and the receptionist said "oh...he didn't realize it was a fixed appointment time so he moved it to later today at 2:30 PM. Can you come back to the house then?" To which I said "what other kind of appointment is there other than a fixed appointment?? I've taken time off work to be here and he has wasted my time." She said "I'm sorry. Would you like to reschedule?" To which I said "yes....but not with y'all. I don't reward failure." MAYBE your experience will be better. As for me.....not wasting my time with someone who can't even keep an appointment AND doesn't even have the courtesy to call and reschedule BEFORE he reschedules it on his own!

Their estimate was hugely higher than anyone else's, but I hired them because of their reputation with the City of Charleston. The tree was very close to the house and porch, and inside a fenced yard with difficult access. The took the tree out, without incident, but didn't return to grind the stump and roots. I contacted them several months later, and was told that the completion of the project had fallen through the cracks. They advised they would come on a certain date to follow through, but they did not. I called again, received an apology and a new date. They did come on the rescheduled date, and did a good job. They never mailed me an invoice, even after I asked twice. I was told they would email it to me, but I didn't get that either. I finally just put the check in the mail to them.

Once he arrived the consultation went well. He described the reasons our live oak trees were stressed, how to repair damaged areas and how their service could be best utilized for our largest trees. Matt was very good at describing the problem areas as well as what we were doing right. He walked the whole property & looked at several smaller dogwood trees and explained the types of maintenance programs Bartlett offers to prevent the problems that can occur with these trees as well. He was very attentive and thorough. Bartlett has many services that we were unaware of before this visit which is helpful and will prevent calling others when they can do multiple services we are interested in. We are to receive a menu of items with pricing he recommends for the health of our trees and we are waiting for that email which I suspect will take a week. This will at least give us a very good list to make cost decisions to get our trees in a better place in the near future as we are on a strict budget. Their price seems high, yet given the extensive pruning, thinning and cabling required, it seems in line with the labor involved.

Price too high did not get job.

It went great! See above........

I would rate them highly and will use them again in the future if needed.

They called me on 4/19, the original start date, to say they couldn't come. It was too wet and slippery. They came back the next day and did everything as specified in the estimate. Very happy and satisfied.

They are wonderful; very, very professional. The young man who came to give us an estimate was an arborist. They are highly professional, they were here when they said they were going to be here and they cleaned up behind themselves. They may not have been the least expensive but They have all the equipment, they are quick, clean and professional. I highly, highly recommend them and I would absolutely use them again.

They do excellent work and have always given me good service. They do a great job of explaining what needs to be done and how much it is going to cost. They then set up the appointment and have always been prompt and very professional.

They were really nice, punctual, pleasant, and reasonably priced.

They are very professional and responsive. Mike is a real professional, he studied this in college and he knows what he is talking about. He provides advice, he's easy to talk to, he'll take your call, he'll be there when he says he'll be there, his crew is busy but they'll fit you in their schedule asap, show up, and get the work done in no time. They are inexpensive also.

I was impressed with the knowledge of the representative who came, but their prices were significantly higher than who I ultimately used. I think the estimate was probably about $2400. I didn?t use them because of their price.