About us
Business highlights
18 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
no
Accepted payment methods
Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Jan S.
06/2008
countertops
+ -1 moreI have called this company almost 30 times to correct the finish and repair the crack. They have sent out techs to confirm the finish and the crack. Both times, I got a "yes, you are right, we will fix it", but nothing happens. I went to the local Home Show with the intent of embarrassing them in front of new customers, but when the owner again told me he would get it fixed, I backed off and waited. It has been six months, and all I get are promises. I feel so sorry for the woman who answers their phone. She is very pleasant and kind, but is obviously caught in the middle. The problem appears to be with the owner, Jim Tokanaga. Last week, I left a message that I was going to the Better Business Bureau, Angie's List and small claims if that's what it took. I received a second-hand message (he never takes a call himself, nor returns one) that someone would be at my house "9 Monday morning". I called back to ask whether this was to look at it again or to fix it, so I knew how long to allow. Six calls over the course of five days, and NEVER got a single response. He was always "out" or "on another line". I've just had it. Do not use this company.
Description of Work: Contractor installed a solid surface counter top. Samsung Staron Quarry Bluff. I ordered gloss, matte was delivered. Installing tech asked me to try the matte. Said every time he put in a gloss they call back to buff it out. I said I would, but decide within a day that I really wanted gloss. The counter top was fine except for that, and the techs worked hard to make sure everything was just right in terms of fit. Additionally, the counter cracked during the second week. I was using a standard electric frying pan, 1 to 2 inches off the surface. The quality and professionalism ratings would be excellent if I hadn't had all the follow up trouble.
| Rating Category | Rating out of 5 |
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| value | |
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$3,500
Contact information
769 CHAPIN RD, Chapin, SC 29036
www.tecstonekitchenandbath.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 12:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Marble and Granite,
Finished Carpentry and Woodworking
FAQ
TEC STONE KITCHEN & BATH is currently rated 1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 12:00 PM
TEC STONE KITCHEN & BATH accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, TEC STONE KITCHEN & BATH offers free project estimates.
No, TEC STONE KITCHEN & BATH does not offer eco-friendly accreditations.
No, TEC STONE KITCHEN & BATH does not offer a senior discount.
No, TEC STONE KITCHEN & BATH does not offer emergency services.
Yes, TEC STONE KITCHEN & BATH offers warranties.
TEC STONE KITCHEN & BATH offers the following services: CULTURED MARBLE & GRANITE COUNTERTOPS. CABINETS.
Contact information
769 CHAPIN RD, Chapin, SC 29036
www.tecstonekitchenandbath.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 12:00 PM