We have been in business for 15 years and have maintained a A+ rating by focusing on always exceeding customer's expectations. Though we are one of the largest and most successful exterior cleaning companies we are a family owned company that always keep our focus on strong Christian values.
Business highlights
31 years of trusted experience
Emergency Services Offered
Services we offer
We are the company that created the soft wash process and use only 100% safe process's and EPA certified cleaners. If it is an exterior we have a great way to clean it. Whether it is a department store, hospital or home we have a solution for you! SOFT WASH FOR VINYL, STUCCO, WOOD, BRICK, MASONITE, DECKS; ROOF CLEANING; PRESSURE WASHING FOR DRIVEWAYS, SIDEWALKS, POOL DECKS, PARKING GARAGE FLOORS, & STADIUMS.
The work they did was fine and I had used this company in the past and never had a problem. This time I paid them in advance as I was very busy at work and could not take any time off to be at home when they came. I discussed this with the serviceman who came for the original estimate (Bill Melton) and he assured me that he would personally do the work himself and gave me his word that paying him in advance would not effect his work ethic. The job I hired them to do was spray wash my house, roof, porch and deck and apply a water sealant to the porch and deck. They did everything except apply the sealant. I called many, many, many times and was told that someone would be out to finish the job. That never happened. I finally sealed the porch and deck myself and asked that SprayAway return approx. $100 to me. I have not received a refund of any money. I would not recommend this company. Not because of the quality of their work (which was fine) but for their lack of integrity.
Description of Work: Spray washed my house, roof, porch and deck.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
$500
Response from SprayAway Softwash
We are very concerned about any customer that is not completely satisfied with our work and pricing. SprayAway has been in business for 14 years and has a perfect record with both The Chamber of Commerce and the BBB (an A+ rating for 14 years!). Please feel free to review our service history. We have left a message for the member this morning in hopes of resolution. Her contract that she signed was for exterior cleaning at $135, roof cleaning $175 and dock cleaning for $190.00. As she stated we did a good job on all of those jobs! As for the sealing the deck - we have no idea as of yet and await her return call. We do not, nor have we ever, sealed decks. That is the empirical data - the bottom line is if our technician promised something that was not delivered - we want to make it right. As how we did not know about this - it is a mystery and a disappointment to us. My cell phone number is on the company voice mail with directions to please call if you need immediate assistance. At this point, until we hear, we must assume her contact was directly with the technician to provide this service - once again a service we do not offer. All that said, we will endeavor to satisfy her and take any steps necessary to prevent another event such as this. I am always available at 803.446.0547 and we offer our sincere apologies if we did not meet your expectations. Thank you for your time and consideration.
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Service Categories
Pressure Washing,
Roof Cleaning
FAQ
SprayAway Softwash is currently rated 2 overall out of 5.
Sunday: 7:00 AM - 9:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 9:00 PM
SprayAway Softwash accepts the following forms of payment: Check,MasterCard,Visa
SprayAway Softwash offers the following services: We are the company that created the soft wash process and use only 100% safe process's and EPA certified cleaners. If it is an exterior we have a great way to clean it. Whether it is a department store, hospital or home we have a solution for you! SOFT WASH FOR VINYL, STUCCO, WOOD, BRICK, MASONITE, DECKS; ROOF CLEANING; PRESSURE WASHING FOR DRIVEWAYS, SIDEWALKS, POOL DECKS, PARKING GARAGE FLOORS, & STADIUMS.