Mount Valley Foundation Services

Robert Dunn, Ryan LevepRio Roberson, and Trel Pearson gave excellent service at my home on a 2 day work assignment. They all showed respect and enjoyable attitudes. We had a few laughs and I enjoyed their company. The 2 days, and about 12 hours each day , were extremely hot and humid! However, they prevailed and kept up the hard work with a smile and kind word! Very appreciative of their work ethic.

I was happy with my interaction with Matt and Ethan . They were very professional and completed their task at hand. Thanks guys

The guys were on time. Explained everything they were doing. We had a few changes that worked great! Smart, friendly, polite,competent, knew what they were doing, great work, cleaned up after. The crew was wonderful. Finished on time and the price was reasonable. I would highly recommend Mt.Valley Foundations. Thank you!

We called Mount Valley Foundation to perform an inspection on our previously installed encapsulation and humidifier system in our home. Dominic Pritchard, Mount Valley Foundation Service Tech, returned the call and scheduled an appointment for the inspection. On the day of the inspection he called confirming the time of arrival. Mr. Pritchard arrived at the scheduled time. He was very professional, polite, neatly dressed, and addressed our questions and concerns with the current system. He advised us of the inspection he would provide and photograph areas within the crawlspace to show us. Once the inspection was completed, including changing the batteries in the crawlspace remote and replace the humidifier filter, he explained what he observed, and what service he performed, using the photos on his cellphone, showed us the encapsulated crawlspace, including the two large hanging snake skins on two of the foundation support walls. and others smaller snake skins he observed. He advised the 17 year old fiberglass insulation was hanging down in many locations and suggested removal of the current insulation and replacing with an updated insulation which would benefit the encapsulation and humidifier, giving better insulation for the floor above. Dominic explained in detail how the new insulation would be installed, how long the installation would take and assured us it would benefit us in the long run from having to replace the dropping-down fiberglass insulation, which may prevent small rodents (mice) from burrowing in the insulation, and also deter snakes from seeking any food source (mice). Dominic advised us of the total cost of this project and offered several options for payment. During his service visit, Dominic was very patient and was not pressuring us in making a decision to have the work done. Dominic advised us of a discount if we decide in a short time-frame. We decided to have this project completed and are very satisfied with our decision. We highly recommend Mount Valley Foundations and are very satisfied the Dominic Pritchard was our service tech. We cannot say enough about how polite, patient and considerate Dominic was as he explained everything completely and answered every question and concern we had. Thank you Mount Valley Foundations and Dominic Pritchard. Sincerely, Cheryl & Rich C., Summerton

John, Desmond, and Shaquan worked together on our crawl space encapsulation. Fantastic work and customer service. Very professional crew!!!

It was a great encapsulation of the crawl space. Really has helped the indoor environment.

Dondre and James were the technicians who came and did our work. They were very friendly and thorough. This young men did a great job!

Awful experience. Unable to complete encapsulate and seal my crawlspace. Water still gets in on top of the liner. Mold was an issue then and is a bigger issue now. I have structural compromise, my floors sag and are lifted throughout house. Mold remediation was not once suggested to original job nor a containment area created. Company was aware of problems 2 weeks after install and ignored the issue. 13 months later there is still no resolution. They made a horrible mess of my home and have turned the tables to say I am at fault. I would not advise using this company.

Initially, the customer service was great. But, when there was a problem (that MV acknowledged was an installation problem on their part), they are not very responsive. The problem originated in early June and it is now early September and they have still not reimbursed me for the out of pocket expenses I incurred repairing the damages caused by the incorrectly installed equipment. Just be careful...

They need to know how to work with customers and have communication with their clients.

Great work Installed jacks and support beams in a vert tight crawl space about 18â  tall Patrick and his crew were outstanding Called beforehand and the morning of service Showed up on time Very friendly explaining the project all the way thru The final adjustments were done very carefully not to crack the rest on the house I donâ  t no how they fit underneath but they made it look like they did it before A+ Excellent workmanship Ask for Patricks crew There great at their job

Very professional and extremely efficient

On time, efficient, knowledgeable and reliable.

From the sales reps to the men who did the repairs , all were personable and well versed in their jobs. Devon and Stephen , Cornell and James did not disappoint . We are very happy with the work done and the guys who did it.

Phil came over for my first inspection and found further damage that requires corrective actions. He is a super sweet person who listened to me, explained what he found and showed me pictures of the damage. He then worked with me on funding and scheduling. Excellent service, excellent person, very caring and understanding...Phil is welcome here anytime.

Both the inspector estimator Michael and the gentleman that came out to do the work Carnell were professional, courteous and a pleasure to work with. I would recommend this company without hesitation.

Excellent price to have my foundation lifted compared to the estimates from other companies. They also do not charge you per ft after a certain certain depth. All work has a warranty and they send a inspector out every year for 3 years to ensure no adjustments need made. I highly recommend Mt Valley Foundation for your repair and ask for Devon as his communication from start to finish was excellent.

Mount Valley Foundation did a great job encapsulating my crawl space. Technicians were courteous and competent.

We had checked out two other companies. Mount Valley was by far the best. Carlton was excellent

Carnell was prompt and professional. He explained everything as he went along to make sure we understood what he was doing. He was very efficient.

Joe, Mike and Isaiah were fantastic! Completed the job efficiently with great professionalism. They were courteous, knowledgeable and went the extra mile to explain how they would fix our building. Wonderful work!

After being traumatized by another company, the staff at MvFS came to the rescue. Carnell was professional and thorough. He kept me updated through the process and and answered all of my questions.

I was not there during the work; however, the project manager was Great, he provided a daily progress report every evening. Texted photos of the project in different stages of their progress. He alerted me when there was an issue and provided sound recommendations and options. He stayed in budget but did not sacrifice quality and workmenship. General Background: The purpose of the project was leveling the house. The house was built on a crawl space about 30 years ago. Because the house was on a crawl space and the distance from the ground to the house was about two blocks high or about 22 inches high, a tunnel rat could not fit into that space to obtain an accurate assessment of the foundation issue. I know, I was a tunnel rat during one of my tours in Vietnam. Mount Valley Foundation Services project manager could only give me an estimate of the foundation issue. Based on his experience, he provided a very good estimate what was wrong and what it would take to level the house and cost. What that meant was they would have to tear out the subflooring exposing the crawl space area. Every room offered a new surprise; however, the project manager was on target regarding his assessment. I was very impressed regarding their workers, starting the project on time, they cleaned up the area before leaving every day. I am very glad I hired them to do this job. John Thomas

Carnell did a fantastic job leveling our pool decking and crack repair. Cleaned up well and very professional.

Carnell was punctual, went right to work, explained what he was doing throughout the process. He was very professional.