Brock Construction LLC

When you pay someone to install windows, you expect all parts of the installation to be completed! We hired this company based on a referral and theirs were done correctly. Our conversation was install of windows with us removing the existing inside window frame. They ASSUMED we would complete the windows. —- window casings and frames —- This was NEVER discussed and we were never told this was not part of their install price. Had we been informed, we most definitely would have requested that work to be done. When I questioned when they would finish, I was told they were not completing the project because we were. This was NOT written in the contract. If we had known they were leaving the windows unfinished completely on the inside, we would not have agreed!!! The owner called after his wife and I had worked things out and he was as far away from professional as you can get and he told me “they had more important jobs to do and would not be completing the job”. His wife called back and they did end up installing the casing and frames, BUT no caulking was done nor was I told it needed to be done to make the windows sealed correctly. Now we know why we have moisture on the inside of new windows when it’s chilly in the morning. After talking to other professional window installers, we have been told that that is part of completing window installations. We do not recommend using this company as long as John Brock is involved. If you do use them, we sure hope they do a COMPLETE job for you. Good luck!

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