Response from MBG Construction Company
We have spoken to this client and unfortunately, we were not able to meet the expectations of this client. While at the property, we provided services as stated online for purchase. All pipe boots were sealed and chimney flashing sealed, as well as ridge cap sealed. We also completed a detailed report of roof condition, see below. The roof maintenance package, is simply maintenance and this service does not take long (like an oil change that may take 15-20 minutes at a jiffy lube). Service charge includes drive time and gas, two roofers, inspection, material cost for sealant and labor. I asked the client what she was hoping would be completed for $149.00 and she said, I don't know, but not what you did." It is clear this purchase was probably not what the customer wanted and she was not satisfied with paying for services, because she wanted more done. When I asked what we could do to make things right for her, she stated "absolutely nothing." If we are not made aware of the unsatisfied situation, we are not able to correct future services. We apologized for not meeting expectations, but clearly we completed services as stated in online purchase. Unfortunately, there was no resolving this customer's complaint. Roof Maintenance Package- Online Angie's List Purchase: Roof is in good condition. Shingles appear to be 8-10 years old. Approximate life is 15-20 years left. All pipe boots/vents resealed. Chimney flashing resealed. Ridges and caps resealed. All walls are in good condition. Gutters are full of leaves and starting to dip/bend. Suggest cleaning four times per year. ($440 each visit). Quote for gutter mesh $3700.00- would eliminate back up of debris. Photos will be emailed separately.