Genarus - Senior Solutions

I do not believe that anything that Scott Crenshaw of Genarus Senior Solutions or his installer Wade Weeks has told me has turned out to be true . Crenshaw told me there would be no additional charges beyond the $9,500 price ($7,500 for the tub and $2,000 for the installation). Crenshaw then only included one door to be moved as part of the installation agreement and installer said it would cost another $800 to cover the other 2 doors. I called Crenshaw to resolve this but calls were not returned. Installer said he would do the 2 extra doors for no cost if I bought a fancy $800 high speed drain, which was simply a 8 foot section of 6 inch pvc pipe. Installer spent 4 days trying to sell me extra services rather than installing the tub.Installer used a sawzall to cut hole in flooring for drainpipe and in doing so cut a crescent shaped hole around 9 inches long and 6 inches deep in the 2X9's floor joists directly under the tub, turning the 2x9 floor joists into 2x3's, directly under the tub. I sent both Crenshaw and Weeks a detailed account of the damage done to my house and copies of receipts for $2,266. Weeks sent me one check for $200 in July and has lied about other checks he would sent me soon. Crenshaw has assured me(in May), promised me(in early June) , and absolutely promised me(in late June) I would get my money soon. Weeks has promised to pay it right away (in April), to pay $375 a month for 6 months (in May), to pay $200 per tub installation and to send three checks before mid July (in June) and to send a check for $200 right after the first of September (in August). When I complained to the manufacturer of the tub for the 4th time (Original walk In Tub Company has still not responded to me ) , Wade Weeks called me on August 29th around 130 in the afternoon and said if I complained again about not getting my money that he would drive to my house and take care of me man to man and that when he got through with me I would not be complaining to anyone after that. I have reported this threat to local law enforcement . They will deal with him if he even approaches my property or me.

I must admit, I've been cheated by pros twice in my life. Once in Hong Kong by an aquaintance for the grand total of $25.00, and that was in the '60's. I still remember him 50 years later. This was the second time a shyster actually walked me around the BS bush, and I bought it. I'm embarrassed, and out almost 10 grand for a $3000 job. Shame on me THIS TIME!