GILMORE ROOFING & CONSTRUCTION

They installed the roof membrane in Dec 2013. 10 Yr Warranty (per invoice). Gilmore Roofing from Belton, SC refused to correct installation problems on a membrane roof they installed----even though it is under warranty. Problem #1: During installation, they did not want to terminate the edges of the membrane how I thought would provide the maximum leakage protection. I preferred they overlap edges of the membrane over the edge of the flashing. They wanted to butt joint it (and caulk the butt joint) rather than overlapping and assured me that it would not leak (saying they were using a type of caulking that would expand and therefore not leak). Caulk failed. It allowed water to go behind woodwork and damaged/rotted soffit. Problem #2: Insulation board underlayment beneath membrane is coming loose and pushing the membrane up. When looking at problems, his exact words regarding the insulation board coming loose was "so, it is not leaking". This may create valuation issues on the house. He said that he would bring flashing to correct the leaking at the membrane edge. Weeks passed. I could never reach him and he would not return my call. I was finally able to talk to him after calling from someone else's phone. He said that all he would do is recaulk the butt joint and since this method already failed once, I told him that is not acceptable. He refused to do anything else. Work was done in late 2013 and invoice clearly lists 10 yr warranty. Their installation failed They refused to honor warranty to correct installation issues to my satisfaction 3770