Total Home Exteriors Inc

Did an excellent and affordable job repairing the fascia on my house. Prompt, excellent quality, work and pricing.

On April 17, 2012, Bobby Marchbanks came to my home to give me an estimate to repair hail damage to my roof. While he was visiting my home I opened my utility door to show him the water damage to the wood on my ceiling from leaking due to hail damage. He assured me that he would replace the damaged wood in my utility room. I asked would he personally be there at my home when the roof was being replaced and he assured me that he would be present. The date of installation was June 8, 2012, and Mr. Marchbanks was not present as he had promised. The workers sent to do the replacements were unable to communicate with me as none of them spoke English very well and obviously were not aware of replacing the rotting wood in the utility room. My total cost of $4240 included an additional $390 to replace the rotting wood and I paid that out of pocket. While the work was being done, I was asked to purchase a panel to cover the area of repair in the utility room. I purchased this panelling in order for the workers to cover new wood once it was replaced. Once the work was complete, I continued to smell a damp, musty odor when I would enter the utility room. I called an electrician, Rodney Smith, with Haywood Electrical Company the latter part of July 2012 to take down the lighting and paneling in the utility room. When the wood was exposed, underneath the paneling, that is when I confirmed that the rotting wood had not been replaced which would explain the ongoing smell. The following day, I called Total Home Exteriors to inform them of my findings and Tim Marchbanks came to my home. When I asked him why the wood was not replaced, he justified that the additional cost was toward the replacement of wood in another area of my home. There was not any other water damaged wood that needed to be replaced nor was I notified of any other damaged wood in my home so the additional $390 was not used to replace the area that I showed to Bobby during his visit for an estimate; an area he promised would be replaced. Tim insists this was not damaged and advised me to leave my utility room door open and use a fan to dry the wood. I have been doing this for 5 years and it has gotten worse. It's like a bad fruit-the smell has gotten worse and small dots of mold have now spread throughout the utility room. Lastly, Tim Marchbanks told me that if I could find someone to verify that the wood was damaged, he would make it right. An inspector from Advance Inspection came to my home on March 7, 2015 to inspect the woodwork in the utility room. The inspector stated, in a written letter, that the wood damaged should have been replaced during the roof replacement.

Excellent crew. Cleaned up after themselves. Very nice to my elderly parents who live with us. Good price. Honest!!!!! Tim was great to work with. We had hail damage again last week (one year from the last hail storm) and we've already gotten an estimate from him for this storm's repair. Highly recommend.

The owner came to the house himself to talk to me and give me an estimate. He gave me an accurate timeline for when the work would be completed. He also offered a solution to rain running off the roof onto my back door. No one else I talked to had a solution. The price was reasonable and the work was done well. Plus, he was able to switch my door to a swing-in door. Previously, is was a swing-out.

This is a very professional team. They were here by 6AM and put in over a 12 hour day. They said it would be done in 1 day and it was!! They did an excellent job and we are so glad that we chose Total Home Exteriors, Inc. and would recommend them to any of our friends.

The owner responded promptly and gave me a rough estimate on the spot. He was able to recommend a simple installation of a rain diverter over the entryway. Neither of the other companies I talked to even mentioned that as a possible solution to the problem. He followed up with a formal typed estimate by email. The work took less than a day. The workers were efficient and cleaned up the work area before they left.

It went very well, very pleased with work

We gave them a call to assess our roof they came out I believe it was the same day I called. Then later that afternoon they called and gave us an estimate of how much it was going to cost to repair. We contacted our insurance company. They came out to do the repairs within two weeks due to my schedule not theirs. They completed the work within two days. They cleaned up everything. Approximately a week later it rained and there was a leak around a valley that Tim had spoken to my husband about. My husband called and he came out that day and fixed the place where there was a leak and we have not had any problems with our roof since.

They had the best price but after replacing the roof we had a bad water leak. Water poured into the house. They came out timely and fixed the roof but sent the roofers to replace the ceiling where it was damaged. They were roofers and had never done a ceiling before. They were very nice and did the best they could. Spent the entire day there but the ceiling does not look right. After 6 months had another leak which they promptly came out and fixed but have not fixed the ceiling inside.

It was excellent. They were courteous and professional. They did a good job. The clean up was very good.

It was good. They were professional. They communicated well and were done on time.

It turned out very well and we did not get them through Angie's List. They did a great job and I recommend them.

I submitted a request on their website for an estimate and got a call the next day to set up an appointment. The man who came out was very thorough in going over our options and explaining the work that needed to be done. We got 3 estimates on the work. THE was not the lowest of the three, but we felt most comfortable with them, based on our interaction with the rep that came out to the house, references from friends, and reviews here on Angie's List. The roof and siding work were done separately. The roof was done first--the crew showed up at 6:30 a.m. one day (we were given 3 days notice). The crew was huge and they got right to work. They were done by 2:00 p.m. that afternoon, and they cleaned up completely. I didn't find a single nail in the yard afterwards. A couple of weeks later, a much smaller crew showed up to put on the vinyl and replace the gutters. This was a much smaller crew (3 men) and took about a week and a half to complete the entire job, but we were very satisfied with the quality of work and their professionalism. Again, they cleaned up afterwards to our satisfaction. The entire process went very smoothly, and we were very satisfied with the work that was done.

It was very good. He showed up on time and did what he was supposed to do. He showed me how the doors worked and I?ve had no problem since. The price was good.

Everything went well I noticed a spot on the ceiling in the hall after a recent heavy rain Tim checked the roof and told me that it was pretty well gone Considering that it was a 20 roof that had been on at least 25 years, I'm sure he was right They did a professional looking installation and cleaned all debris before they left

I highly recommend them. They are a quality contractor. The owner did everything he said he was going to do.

Tim found that my roof had extensive hail damage which prompted me to contact the insurance company to file for coverage of a roof replacement under my home policy. Tim was professional, courteous and knowledgeable. he even temporarily fixed my leaking vent pipe by placing a collar over the pipe; effectively sealing it to prevent further damage until proper repairs are made.

Removed old shingles, repaired rotten boards, installed 44 squares of new shingles, installed over 200' of new gutters with leaf shields. The shingle project was done in ONE DAY. The clean up was immaculate. I eventually found ONE roofing nail in the front flower bead. Everybody on their team was great. I had a couple of changes from the original estimate which were done without any problem. I would recommend T.H.E. to anyone needing a new roof and/or gutters.

They were excellent. They did a perfect job and everything went well. I would use them again.

If you need a new roof or gutters, look no further! The sales representative was punctual and very knowledgeable. The scope was to remove old shingles, remove an old chimney, repair several areas that had been leaking, install new shingles and ridge vents, install new about 160 feet of new gutters and leaf filters, install leaf shields on 75' of old gutters. The roof was 40 squares and due to the inability to get into my yards, 2 guys had to carry all of the scrap in 32 gallon trash cans to the garage area where they could park the trash trailer. The job was done in ONE DAY! They arrived around 7:00 am and left around 8:00 pm. The cleanup was impeccable. I later find one roofing nail in a flower bed that got missed. I would recommend this company to anyone who needs this type of work. They come when they say they will and do what they say they are going to do. I could go on and on, but I know folks get bored reading long reviews. Oh, originally we got a bid on siding, but decided our budget would not afford that, so we just got the house painted instead.

They were prompt and easy to work with. They did what they said they would do and they did the project on time and stayed within the quote. I was happy with their service.

Very well. Our new roof is such an improvement!

Quick, everything as promised, nice job

They did the work on time and as promised. Furthermore, the workers were very polite, and I would hire them again.

I had an excellent experience with Total Home Exteriors and will use them again.