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Personal Touch Cleaning Service
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
At Personal Touch, we want to give you that peace of mind that everything will be taken care of for you so that you can do the other things that are important. We offer many different cleaning options, call us to talk about which one is best for you. We are running a special right now, for every new customer that you refer to me, and they stay on the books for at least 3 months, you will receive a $20 certificate to go towards your cleanings...Save them up for FREE cleanings! Payments can be made on my website through Pay-Pal or you can leave a check, cash or pay in advance for your services. If services are paid for in advance, then you will receive a 15% discount.
Business highlights
34 years of experience
Services we offer
& monthly. Special Event Cleaning - Call for special cleanings New Construction Cleaning, Deep Cleaning, General Cleaning: weekly, Initial Cleaning, Inside: Ultra/Spring/Move-In/Out Cleaning, Remodel cleaning, bi-weekly
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.411 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 0% | ||
| 0% | ||
| 9% | ||
| 9% |
Showing 1-11 of 11 reviews
Jim B.
Nov 2015
unknown
Response from Personal Touch Cleaning Service
"Thank you for the positive review that you have given us. I know it was a last minute add in for both of us and the crew that I had available that was in your area that day filled in to help out. I'm happy that we helped to make your special day a little more special as to take some of the pressure off of worrying about cleaning."
Michael G.
May 2015
unknown
Response from Personal Touch Cleaning Service
"Thank you for the positive review that you have given us. We love to please our customers and treat them as we would want to be treated. Thank you for trusting us with your home."
Jennifer O.
Dec 2014
I think they do a good job. They're easy to get in touch with. It's good to be able to talk directly to the owner of the company. They're also really flexible.
Response from Personal Touch Cleaning Service
"Thank you (removed member's name) for the positive review that you have given us. We love to please our customers and treat them as we would want to be treated. Thank you for trusting us with the business and your home, we look forward to many happy years on both."
Janet H.
Oct 2014
unknown
Response from Personal Touch Cleaning Service
"Thank you for your positive review, we treat our customers with the respect that we would want for ourselves. Thank you for allowing us to come into your home and give you the free time that your deserve."
James H.
Aug 2014
unknown
Response from Personal Touch Cleaning Service
"Thank you for the positive review that you have given us. We love to please our customers and treat them as we would want to be treated. Thanks for allowing us to give you the free time that you deserve."
Ronald W.
Jul 2014
***Updated 7/28/14***
In response to your reply, everything I said was truthful. Everything you said was also truthful as far as our communications. Unfortunately I wasn't happy with the service. You were wrong about what we paid our old house cleaner. We paid her $60 + tip for a 4 hour cleaning and $20 + tip for a 1 hour cleaning. That comes out to over $20 an hour and she did an excellent job. She made us happy for over 3 years. It wasn't until some life changing events in her life that she was no longer able to clean our house. That is neither her nor there though. We were not happy with the job you and your crew did. I found you on a website that allowed for reviews so I wrote an honest review of what I thought of your work. I am not going to get in an online war with you. I was not pleased. I did not lie in my review. Perspective is reality Sherri and this is my perspective. No need to go all Rambo on me or my wife in your response. I wish you the best of luck and I seriously doubt this review will put you out of business, but when you advertise on Angie's List you have to be aware that folks are going to choose you and review you based on their perspective of the work you have done.
I have updated my rating to a D and not an F. The work was not 'Lousy' (an F based on Angie's List rating system) but was not 'Fair ( a C based on Angie's List rating system). I would say that it was better than 'Bad' too but they don't have a rating between D and C.
****************************
Initially Sheri quoted me $350/month for cleaning our house which I thought was fairly high. She then immediately dropped the price to $280 and we settled on $250/month. Was surprised at how quickly she was to negotiate and then to have that drastic of an initial to settled on price. I felt like she was trying to gouge me from the start. We settled on a price and they came to clean. They cleaned our house 4 times over the course of a month. The first cleaning I saw spots on the countertops and my sons beds were not made at all. Sheri offered to send her girls back out to make the beds and wipe the counters down better. I told her not to worry about it. The 2nd and 3rd cleanings went the same way. Sheri offered to send her girls back out but I didn't make her. It was all small stuff that they missed. Dog hair here, spots on counter tops there, beds never made completely, etc. The 4th cleaning I took pictures and texted them to her to show her how poor a job her girls were doing and the following is communication via email of what ensued (this is unedited).
In response to your reply, everything I said was truthful. Everything you said was also truthful as far as our communications. Unfortunately I wasn't happy with the service. You were wrong about what we paid our old house cleaner. We paid her $60 + tip for a 4 hour cleaning and $20 + tip for a 1 hour cleaning. That comes out to over $20 an hour and she did an excellent job. She made us happy for over 3 years. It wasn't until some life changing events in her life that she was no longer able to clean our house. That is neither her nor there though. We were not happy with the job you and your crew did. I found you on a website that allowed for reviews so I wrote an honest review of what I thought of your work. I am not going to get in an online war with you. I was not pleased. I did not lie in my review. Perspective is reality Sherri and this is my perspective. No need to go all Rambo on me or my wife in your response. I wish you the best of luck and I seriously doubt this review will put you out of business, but when you advertise on Angie's List you have to be aware that folks are going to choose you and review you based on their perspective of the work you have done.
I have updated my rating to a D and not an F. The work was not 'Lousy' (an F based on Angie's List rating system) but was not 'Fair ( a C based on Angie's List rating system). I would say that it was better than 'Bad' too but they don't have a rating between D and C.
****************************
Initially Sheri quoted me $350/month for cleaning our house which I thought was fairly high. She then immediately dropped the price to $280 and we settled on $250/month. Was surprised at how quickly she was to negotiate and then to have that drastic of an initial to settled on price. I felt like she was trying to gouge me from the start. We settled on a price and they came to clean. They cleaned our house 4 times over the course of a month. The first cleaning I saw spots on the countertops and my sons beds were not made at all. Sheri offered to send her girls back out to make the beds and wipe the counters down better. I told her not to worry about it. The 2nd and 3rd cleanings went the same way. Sheri offered to send her girls back out but I didn't make her. It was all small stuff that they missed. Dog hair here, spots on counter tops there, beds never made completely, etc. The 4th cleaning I took pictures and texted them to her to show her how poor a job her girls were doing and the following is communication via email of what ensued (this is unedited).
Sheri <[email protected]>Jun 28to me
Hi Ron,
Sorry I missed your call, I was in the air at the time. I am about to catch another in a few. In response to the voice mail: they had the dog out the entire time they were cleaning and put him up before they left. I had been there for a short time going over things to make sure that things were covered.
I did go over the spec list that I had sent to you and also the notes that I took to make sure that what we talked about I included on the list of things that we do. However, we only talked about wiping the kitchen counters down - only - on the short week, that is why they did not touch them. Putting the toilet paper on the roll is not something that we normally do, or changing the kitty litter box.
I do understand that you want things done your way when you are paying to have it done I do too. However, the total of hours (I have them paranoid about missing anything) being spent on your job all month is costing me more than what I am charging you, it does not cover the expense for the time slot used. I am paying out of my pocket for the job.
In order to keep the job on the books I will have to charge more, $110 whole house, & $85 half house. I understand that your last cleaner only charged you $10 an hour, and for the amount of time that she was there, that was really very cheap . For the amount of time and charge, I cannot keep cleaning your home. I'm sorry, I will be back Monday afternoon if you want to talk more on what we can work out something different.
Thank you for allowing us to try to give you what you wanted. I don't normally cut and run, but I too know your budget.
Thank you Sheri For All your Cleaning Needs:http://www.personaltouchclnser.com 864-314-4573 https://mybizcard.co/user/rate/515745/92d6fae8764b5d7ad89b3071337b64dc/
<response to her email>
Our budget has nothing to do with the fact that we have paid for a service that has not been adequately provided. We paid our previous cleaner over $20 per hour, plus tips, for a job well done for three years until there were major life changes for her that prevented her from being able to continue to provide her wonderful service, but that is a moot point.
Your employees spent one hour and fifteen minutes here on the "long day." So, that is less than 8 hours of work in 4 weeks for the $250 we agreed upon, equating to more than $30 per person per hour.
I would have no problem paying this or more if our house received a good basic cleaning. The truth is that our beds were not made appropriately (the first week there were three beds that were not made at all), and our floors were never mopped thoroughly in four weeks. Our stairs, corners, and under tables/edges of cabinets were not swept or vacuumed thoroughly, and if the toilet seats were lifted, it was obvious that they were not wiped well during biweekly cleanings. The ledge in the master bath was never wiped clean in 4 weeks making me question whether the tub and shower were actually bleached/scrubbed, and our kitchen counters had visible missed spots after every cleaning. These items are not things that should have to be agreed upon in a contract for house cleaning regardless of a 'budget' or the amount of agreed upon payment. I feel confident that if this were your home, you would not be pleased either and would not be willing to pay any amount for the service, regardless of time spent.
I, too, read through your initial proposal. There were items on it that we don't have in our home, such as a sliding glass door, which I found interesting. In addition, we never received a 10-point quality score card after any cleaning as a way to communicate strengths/weaknesses/needs.
I appreciate your effort in trying to communicate so that our needs could be met, but since you are not committed to providing a reasonable service that results in a reasonably clean home, we will no longer be requiring your services.I am sure Sheri will respond with excuses and I did this and didn't do that. The fact is that I am a paying customer and her company did a poor job. We discussed and agreed upon the work that should be done before she accepted the job (the kitty litter included). Again, the simple stuff didn't get done (beds not made at all or sheets hanging out everywhere, spots on counter tops that they had 'cleaned', dog hair in areas that had been 'cleaned', just an all around half attempt). When I sent her the pictures of the work that had been done the email above was what I received trying to go up on me on the price. I was blown away. I hate to leave negative feedback but unfortunately this was our experience. I would not recommend her.
Debra B.
Jun 2014
Great job!
Response from Personal Touch Cleaning Service
"Thank you for your positive review, we treat our customers with the respect that we would want for ourselves. Thank you for allowing us to come into your home and give you the free time that your deserve."
Ken K.
Apr 2014
unknown
Response from Personal Touch Cleaning Service
"Thank you for you great review. We are going through some changes with adding on new clients and staff, once we all are settled into the right spots, the timing will all work out as well. Thanks again, it's customers like you that keep us in business :)"
Penny F.
Sep 2013
This is a very new company and was recommended by a neighbor. My call was returned promptly and there was no problem getting scheduled. Business is not listed in phone book yet. Number to call is 843 605 1637
Response from Personal Touch Cleaning Service
"Thank you for your great review,"
Sheri H.
May 2013
The crew at Personal Touch Cleaning are very nice and arrived on the day of our cleaning ready to go. I am very pleased by the while experience we had with their company. We were given an estiamte, which was very reasonable. We were schedule quickly and the clean team was very prompt as well as thorough. We look forward to having their service again in the near future.
Sincerely, Sherrie G.
Sincerely, Sherrie G.
Response from Personal Touch Cleaning Service
"Thanks for a great response, we strive to do the best job."
Mark M.
Mar 2013
Very disappointed in the service. It took 8 hours for a quoted 5 hour job! We had to cancel our house sale showing for tomorrow, whereas my homemaker wife has to reclean almost everything.
Response from Personal Touch Cleaning Service
"I have tried to get you to let me fix what was wrong, I never told you exactly how long it would take me to do a DEEP SPRING CLEANING on 3200 square ft plus windows, blinds and grout cleaning of kitchen, and 2 baths, I know better than to say 5 hrs. for that type of work. My time frame to start was said to be ABOUT 8, we were there by 830. Once there, we were told that we had a time frame to finish because of a showing & having a realtor take pictures, and that we couldnt run our vacuums between 1-3, which we did not realize that we would be under such time and restraints, this was never talked to me about a time frame to finish. When your wife kept coming down to see if we were finished, feeling very rushed even though we had been there as long as we were, we gathered our things, asked if everything was satisfactory and she said "YES, it looks great and smells wonderful, could smell it all upstairs". How come after we left was she not happy with just about mostMOST of it? I said many times I WOULD GO BACK TO FIX IT> over and over again I offered this to you via phone and emails. I have NEVER EVER had a negative in my 22 years of doing this. If something is not done right, normally an offer to let come back to fix it is at least granted. The kickback from the last round from the buffer must have sprayed across the bottom of the cabinet and when it dried it turned white...Baking soda, not wax. The cabinets were all cleaned prior to that last buff, and I did the last round because I wanted to make double sure that the grout was as clean as it could be because that was what she wanted most, and as far as the Throw covers not being folded in a pile instead of laid across the corner or back of furniture was the stainless appl. which streaked once the solution dried after we left. I just felt that we didn't have that last few minutes we needed to do that final walk thru to make sure it was all complete before we left. If I would have known she canceled the showing we could have, at least since we were already there, have done that final walk, but since it was almost time for the realtor to be there, we didn't. So, I don't think that this is a fair call for what you did here by grading me with an F, really? If I refused to come back and said oh well... then by all means, and F is deserved. But we all worked very hard to give you that clean house from top to bottom for your sale. Yes, it took longer, but most would rather us be there longer than not. I'm just sorry that you feel the need to post such negativeness about ones lively hood when you hadn't even been there to see the rest of the house. I can't say it enough, I'm sorry, I tried to satisfy, so from here, I don't know."
Licensing
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FAQ
Personal Touch Cleaning Service is currently rated 4.4 overall out of 5.
Personal Touch Cleaning Service accepts the following forms of payment: CreditCard
Yes, Personal Touch Cleaning Service offers free project estimates.
No, Personal Touch Cleaning Service does not offer eco-friendly accreditations.
No, Personal Touch Cleaning Service does not offer a senior discount.
No, Personal Touch Cleaning Service does not offer emergency services.
No, Personal Touch Cleaning Service does not offer warranties.