Twin Systems LLC

Initial install of building sewer, water lines and bathroom toilet and sink went very well. Our problem began with the two small inline under the sink hot water heaters which they provided under their contract and installed. Both heaters, however, exceeded the electrical capacity of the building both in amperage and wire gauge, but were installed regardless, but not tested. Our breakers would flip within a minute after turning on the hot water. We requested that the hot water heaters be replaced with something that met the electrical specs. After 3 months of requesting recommendations for a solution, none was provided. In order to move ahead with the final building inspection I purchased two small under the sink small (2 gallons or less) hot water heaters for under $300.00 (total) and had Twin Systems install. Big mistake! I did not expect a bill for this rework (at least not for the labor) but was charged $900.00 ($875.00 of which was for labor to install the two heaters that I had provided). Furthermore, one replacement heater still remains unworkable since the cord requires a plug which Twin Systems cannot connect since they do not do electrical work, and suggested that I hire an electrician. I was never provided an estimate for this rework, only a bill, and was reminded recently that if the $900.00 bill was not paid in full soon that I would be charged late fees.