South Point Roofing & Construction

We had SouthPoint out for an evaluation of the roof after a home inspector had found a "small leak" in the roof. Seems SouthPoint misjudged by just "a hair." After a general contractor pointed out what they had missed it was obvious the gentleman from SouthPoint knew little about roofing. This was verified when they started to repair the "small leak." There was no flashing, just decorative trim that had been placed by Carolina Signature Homes, when the house was built in 2007. The headers were rotted out and one has to be totally replaced. This was a major design flaw. The man from SouthPoint was given free reign to evaluate the roof, both from the inside and the outside of the home. We weren't interested in just fixing the leak. We were about to close on the house and wanted the best roof we could get. They even said the gutters need cleaning. We had to have them come back again to even do that correctly. The owner would not stand behind his bid. He said the added damage was "outside the scope of the bid." It would never have been "outside the scope" of their work if the estimator knew what he was doing. As someone new to the community I was hesitant to post such a negative review but this is negligence and if I can spare one person from hiring this company then it is worth it.

Scott Gunter was the rep who handled my project. Very professional, courteous and prompt. The installers were efficient and polite.

Was advised by secretary that there is an aprox. $40 fee for tech to come and inspect. Did proceed any further.

Secretary was very pleasant. Went through whole process of setting up an appointment, only to then, find out they charge a $40 tech estimate fee. Did not proceed any further.

They never showed up.

Good, I have not noticed any leaks since repair was completed.

South Point Roofing & Construction did what they contracted to do, on schedule, and without hidden charges. As a homeowner, I have had (too) many experiences dealing with contractors who promise a project at a certain price and fail to deliver quality work or find every excuse to charge more for the work than they estimated. After having my roof replaced by South Point, I doubt I'll ever have such an experience again, because I will have them do ALL the work on my home in the future! If you need quality work done professionally, promptly, and for a fair price, South Point is your best option. My experience began by using their website to explain what I wanted done. I completed the on-line form and received a call from Christie the next business day. She confirmed the information I submitted and set up an appointment for Tucker Hawley to come look at the job. Tucker arrived and discussed what I wanted done and made suggestions for the project. He was extremely helpful and took time to explain how the project would progress from the estimate all the way through the process of collecting final payment. I expected him to send me an estimate by email after he took some measurements at the house, but he was far too efficient for that. He accurately measured the square footage of my roof using their drone in a matter of minutes. From there, he was able to produce a full materials list, allow my wife to select the shingles that would look best on our home, and schedule a time for work to begin. Within an hour, Tucker had a contract prepared, our deposit was paid, and the work was scheduled! Before leaving, Tucker explained the buildertrend App, which allowed me to access the schedule for my job, review all documents related to the work, and, most importantly, view photos of my home as work was completed. Right on schedule, the materials were delivered to my home. I received a notification on my phone and pictures of the shingles and other materials (including the invoice) on my phone through the App. The next morning, the construction crew was here and work began. Throughout the day, I continued to receive photos of their work. When problems were uncovered they would document the damage and the repair(s) done to correct the problem. This continued for the next two days until the rain came and delayed progress. As efficient as they had been everywhere else, I was frankly concerned they would be worried about getting to the next job while finishing my work with a skeleton crew. Instead, it seemed their effort redoubled. Schedule changes were updated on the App and Christie, Tucker, and Billy Hawley stayed in contact to keep me advised of what was going on. Unfortunately, counting on the original schedule, I had scheduled Dish to re-install the satellite dish on the new roof Thursday afternoon. (South Point could do this, but other work unrelated to the roof needed to be done by Dish too). When the Dish technician arrived the roof wasn't finished, but South Point's job supervisor worked with him to get my satellite dish reinstalled as they continued the work on the roof. When the work was done, all evidence they had been working seemed to disappear. No nails were left behind, trash was hauled away, and everything was clean. Aside from the beautiful new roof it was like they hadn't been here. I could not be happier with the appearance and quality of my new roof. Several friends saw the work as it was being done and commented on how great it looks. One of them who was in the construction business for several years commented favorably on the quality of the materials they were using and the work being done. I will unhesitatingly recommend South Point to all of my friends for any construction work that needs to be done, and they will be my first call for any work I need in the future.

Called early on a Saturday morning after I noticed a section of ceiling getting wet. I got a temporary repair done the same day, and a permanent fix the following week. Very glad he was able to come out same day on a Saturday no less. It was raining pretty much every evening for a while and it saved me from more damage. Great price also.

South Point Roofing and Construction honestly assessed the damage, explained their pricing and capabilities up front, and had a carefully written proposal ready shortly after the initial interview. Their construction professionals showed up on time repeatedly, stayed late on several occasions, brought additional staff when necessary for major actions (roofing, electrical work) and performed additional work upon identifying water damage during the demolition process. Throughout, they conducted themselves with military precision, and can be relied upon for the most challenging construction work. I fully intend to rely on them as my local builder as long as I remain in this area.

They did an excellent job. I am looking to hire them again for other work I am considering. The cost of our projects were what we expected. Great people to work with.

Excellent. South Point was quick to respond, did a fine job, followed up to ensure satisfaction. Pricing was very reasonable.

Excellent. This is my third time using South Point and they have always been quick to respond, fair in pricing and excellent in the quality of the repairs.

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Billy at South Point Construction was very professional. He treated me and my small project with the same professionalism as his large projects. The project finished two weeks ahead of schedule and the craftsmanship was superb.

The sales representative is extremely knowledgeable and only offers top quality products which have stood the test of time. The work was started and completed on time, the workers were very nice and efficient, 100% safety conscious, completely cleaned up after themselves like they were never there. South Point provides a good warranty on workmanship and materials. The roof is very large and very steep. Other contractors to include lowes wanted $9,800.00 for the same work. Others with no product warranty wanted over $7,800.00 and told me they 'buy the cheapest materials they can at a local warehouse and product issues would be between me and the product company.' If you want the job done right and at a very fair price, I strongly recommend SOUTH POINT to take care of your needs!!!!

The initial quote is about $70000. They have great ideas, they have a very fast turnaround on design suggestions, they gave a reasonable quote but they were not the lowest bidder nor the highest, they specialize in remodeling which is why we went with them instead of the first quote who was a guy who specializes in building custom houses, so we felt more comfortable with him.

They're pretty good and they did what we wanted them to do for a fair price. They were here on time and they were punctual and had the work done.

He always called when he said he would and always showed up when he said he would. When he was needing to show me something, he would take a picture on the roof so that I could see what he was talking about. He was very good about explaining everything to me. He also cleaned up after himself. I thought he was better than other providers who did not even bring a ladder to the first appointment so he could not look at the roof.

Never was able to get a wrritten cost estimate out of them. Only would provide a verbal total bill without describing exactly what they would do for that price. They wanted you to agree to the price before writing up a detailed estimate telling you what they would do.

The worker came out and just looked at the bathroom and quoted the price of $26,000. My bathroom is only 6 ft. by 6 ft. He did not take any measurements or take any photos.

South Point Construction [Billy Hawley] helped with the planning, worked with us and the cabinet maker, met us at the appliance company, set us up with the granite company, met us at the plumbing fixture company etc. He was great to work with and was available for consultation through out the project. His workers were very polite, did a great job, keep the work place clean etc. etc. They did everything to please us and we were totally satisfied and would highly recommend them for remodeling work or building a new home.