Bates & Sons Inc

The did a good job with the roof but they were very messy. They did not cover our shrubs, the workmen dumped their lunch remains (bones and all) in our front yard, and we are still finding roofing nails in the years two years later. Overall a good basic job for a fair price, but definitely no bells and whistles here. Expect to have to do a lot of your own clean-up.

He said he would be back in touch within a week. After three weeks I called and left a message for them to call us about a date to start. No one ever called us back.

Very slow 65ft addition took 5 months

Work seemed to go slower than I had anticipated but they were apparently waiting for materials. Mid-job we had a huge storm which caused a leak. They came out and went to work securing everything in the midst of the storm.

Work was done promptly and professionally by Bates Roofing. Site was cleaned up, with excellent careful use of magnet to catch stray nails and screws afterword. Todd Bates was aware of the importance of this in an area where horses have access. I was very pleased with the work done. The lean-to roof was too shallow in comparison to the main barn roof and had no flashing which was causing water to pool.

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He didn't show or call. Then when I called them and left a message to see what happened he didn't call back until the next day and said he forgot to even put me on his schedule.

We had an estimate for 3 bathroom windows with tempered glass and full screens. We had to keep calling them to find out when the windows were going to be in and installed. They just showed up and wanted to install without calling first, so we told them they needed to schedule it another day. They came to install and the windows were not tempered glass and had half screens. The windows were very cheaply made. The installation was sloppy and looked awful from the inside and outside. We called them to come out and fix the mess that they had created. The installer came out and was angry with me and argued with me that the job was not sloppy or done wrong. The window sill they installed was bent and crooked, gaps were in the window, caulking was incomplete and they left wood screws on the grass and the driveway! They did come back out to fix the installation finishing areas, but it is still unknown if we will get the tempered glass or full screens. I would not recommend this company or have anything else to do with them. We were planning on having them do our entire house in siding and gutters, but not now. We will look for a more professional, customer friendly company that honors their agreements.

We waited a month and then called. There were no apologies for the delay. They took my name, address and number again and I asked for them to get back to me within a couple of days to let me know when someone would come, or tell me if they weren't interested in doing the job. They never came or called. Obviously unless you're spending thousands they are not interested.

Everyting was perfect. On time, professional job. I would highly recomend.

Provided reasonable estimate, said he would be in touch. Never got back to us. Never returned follow-up phone calls.

I was given an estimate on Tuesday June 17th for both the gutters and the screens. I told Johnnie to go ahead and install the gutters because I really needed them and I would get approval from the HOA on the screened porch. He said his gutter crew was out of town and when they returned they would be a week behind. I told him a week behind was alright. I was told they would call me with a date for the gutters. I got approval for the screens within a day or two and called Bates and Sons let them know. When I hadn't heard from them by the first week in July I called the office and was told they would be out on Wednesday July 9th. They actually showed up on Monday July 7th and installed the screened panels. I thought they would be out on the 9th for the gutters but no one showed up and there was no call. I called Johnnie and was told he forgot about the gutters and the gutter guy had a very sick relative but that they would be out that Thursday July 17th or Friday at the latest. No one showed up and no calls to let me know. I called again and was told Monday the 21st or Tuesday at the latest. Still no show and no calls. I then called another company and emailed Bates and Sons on the 24th to let them know I had arranged for another company to install my gutters. Someone called within an hour and apologized . The screens were installed and they were really nice. The employees were very professional and cleaned up everything. I was extremely pleased with the work they did and the quality of their work. The installation of the gutters was a very small job, only on the back of my townhome. Maybe that's why I had so much trouble trying to get it done or maybe it wasn't worth the time for them to do it. They did come out to give an estimate within a day or two. They also did very nice work on the screened porch. They just need to work on customer communication and if the job is too small for them, say so.

The provider came when he said he would and gave a quote of $600.00. I did not use his services.

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Did a good job. Needed to come back and complete a few things, but everything ended up looking good.

The job was excellent.

unknown

They did a nice job.

We had some windows that were really small in width as well as standard-sized windows. They did them all. It was really cold at the time they came out. They came out a couple of times to adjust some things that needed to be adjusted. They were pretty good. We went around the neighborhood and checked out which companies our neighbors had used, and found out that Bates & Sons Vinyl Siding Co. had done the best job. There was one neighbor who had used them. Their price was more reasonable than what the others had charged.