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Moonworks Home Improvement

Gutters, Roofing, Windows,

About us

For over 20 years, Moonworks has operated around one core principle, that the customer deserves the very best. Over the past two decades, Moonworks has expanded the product line include quality brands like Gutter Helmet, EcoView windows & doors, Dr. Energy Saver insulation and energy saving products, Ice Defense featuring Heated Helmet and GAF Master Elite certified roofing. Though our company has expanded, our principle remains the same: provide first-class customer service and offer the very best materials combined with professional installation.

Business highlights

32 years of trusted experience

Services we offer

Roofing. Energy Auditing. Insulation. Home Improvement.

Services we don't offer

Handyman. Kitchen & Bathroom Remodeling.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.2166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
17%
3
6%
2
10%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.4
responsiveness
4.4
punctuality
4.6
Showing 126-150 of 166 reviews

Steve S.
06/2017
5.0
solar panels
  + -1 more
Very well.
Description of Work: Repair to solar pool heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Moonworks Home Improvement
Thank you very much for your review!

Diane S.
08/2016
4.0
gutter cleaning, gutter repair
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,000

Anthony F.
03/2016
4.0
roofing
  + -1 more
unknown
Description of Work: Once they got here all was great.Started the job first day .Did not return for 4 weeks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$5,000

Cyril D.
01/2016
3.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$2,000

Stephen I.
11/2015
2.0
roofing
  + -1 more
unknown
Description of Work: A representative from Moonworks came to the house. We spoke at length about the project and he was supposed to get back to me with a quote. When I received no information after about a week I emailed him asking what was going on. He replied only once saying that the quote was still being worked on. Repeated email went unanswered.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
4.0


Michael S.
09/2015
5.0
gutter repair, roofing
  + 0 more
unknown
Description of Work: Came on time. Work of high quality done for quoted price. Workers cleaned up and were careful around plantings. Installed Gutter Helmet system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Moonworks Home Improvement
Thank you so much for reviewing Moonworks! We are always happy to hear that our work has been satisfactory. Please let us know if you come across any problems with your system or if there is anything else we could do for you!

George R.
07/2015
3.0
energy audit
  + -1 more
.
Description of Work: They came to perform a MassSave energy audit. The technician was actually early, friendly, seemed professional - but he found what he said was a problem with the flues from my furnace and hot water heater. He couldn't finish the audit until it was fixed. I called Eversource (I have a service contract), they repeated his tests - no problem found! I believe Eversource, which means Moonworks got it wrong. Courteous service is of no use if you don't do the job right.

Rating CategoryRating out of 5
quality
3.0
professionalism
4.0
punctuality
5.0


Response from Moonworks Home Improvement
Thank you for writing a review. We would just like to assure you that the Energy Auditor who visited you from Moonworks was very experienced and the devices used are functioning properly. The readings were probably very much the same as the readings provided to you by Eversource. Unfortunately, our idea of a failed test is just different than theirs. This is because with Mass Save, we must follow the guidelines given to us. These guidelines are not always the same ones used by others. We apologize if this has caused any inconvenience to you. Please let us know if there is anything else we could do for you.

Leo O.
02/2015
5.0
doors, gutter repair
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Moonworks Home Improvement
Thanks for your review on Moonworks! Please let us know if there is anything else we could assist you with!

Rebecca B.
11/2014
5.0
siding
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Moonworks Home Improvement
Thank you for the review! we are so pleased that you are happy with your new siding. Thank you for choosing Moonworks!

Jeff A.
10/2014
4.0
remodeling, gutter repair
  + 0 more
unknown
Description of Work: They did a great job, but I had trouble scheduling an appointment time and date with them to receive services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Moonworks Home Improvement
Thank you for reviewing Moonworks. I am happy to hear that you are happy with your completed project. We appreciate your feedback and thank you for choosing Moonworks!

Patricia C.
08/2014
2.0
electrician, gutter repair, roofing
  + 1 more
unknown
Description of Work: They were supposed to assess the roof and do minor repairs. I knew there was a leak around the bathroom fan on the addition, as well as a piece of shingle on the addition which had come off. The addition is 20 years old. I asked them to only assess the addition roof. |They came on time, with a sales rep. He asked what I was looking for and I showed him where the ceiling had leaked on two occasions. He poked his finger on the ceiling until he poked through the ceiling. He said someone would return to spackle it. |They took pictures on a tablet to show me the damage. I was told that the flashing around the exhaust needed to be resealed. They never addressed the shingle although I showed them the piece that had fallen. |The sales rep then quoted me three prices to replace or cover the existing roof on the addition. I questioned the warranty because there was some lichen on the roof which he said they would cover and it wouldn't interfere with the warranty. |I asked if he could send the pictures to my e-mail address so that my husband could see them and we could make an informed assessment of which choice we needed. He agreed. |The quotes given on the roof consisted of a cover up for $1885.00 to replacement for $4640.00. This is a 16x12' addition. I later determined this to be a high quote. I also found out that the warranty would not be valid unless the installation was done right, including making sure the surface is free of substance which could impact the life of the roof. |Needless to say, I never received the pictures, never received any word about the promised repair to the new hole in my bathroom ceiling. I did receive a follow-up call from Moonworks in July. I told them of my interactions with their representatives and they promised to be in touch and e-mail the pictures. It is now almost September and still I have heard nothing. |They have clearly written me off as a potential client. In truth, it was my intention to use their services if we deemed them necessary. The fact that they did not follow through is a red flag to me. |They repaired the flashing and told me that it was fixed. It wasn't until after they left that I read their repair sheet and saw that it said it "should be okay for a bit". |I would not recommend them.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Moonworks Home Improvement
Thank you for tasking the time to review Moonworks. I am sorry to hear that you had a negative experience with our roofing Big Deal. We appreciate your feedback and will use it to improve our follow up and communications in the future.

Rolland E.
12/2010
5.0
replacement windows
  + -1 more
It went very well. From the initial visit, these guys were thoroughly reliable and dependable. The new windows look great and I finally have no drafts!
Description of Work: Replacement of a compound window unit consisting of a picture window joined to two double-hung sidelites, and one other double-hung window. They replaced the big unit with a three-way sliding picture window. This involved removal of old mullions and stool, and installation of new stool and trim.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Moonworks Home Improvement
Thanks for taking the time to fill out a review on our company. We always love to hear feedback directly from our customers. Glad to hear your draft is gone! Thanks again.

Stephen B.
12/2010
5.0
replacement windows
  + -1 more
This was a permit job. I have no complaints about the windows. They were installed professionally, and so far, everything looks great. I would definately consider using this company again to replace windows. They were on time, the price was reasonable, and the quality is great.
Description of Work: They installed new Renewal by Anderson Windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$22,884

Response from Moonworks Home Improvement
Thanks for taking time out of your day to give us such a glowing review. We are glad you are enjoying your new windows and hope you continue to for the distant future. Thanks again.

joseph H.
12/2010
5.0
roofing
  + -1 more
He said they weren?t responsible for the leak, and it never happened again.
Description of Work: I had Moonworks sister company work on my gutters and about 6 months after they did the job I had a stain on my kitchen ceiling. They sent someone out. He claimed the shingles in the valley had been blown up. He glued them down.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from Moonworks Home Improvement
Thanks for the review. We are glad we were able to help.

Karen M.
10/2010
5.0
replacement windows
  + -1 more
They were very prompt, knowledgeable, had terrific follow up and customer service. We had some concerns with lead since with live in a home built in the 1700's. They did a plan on how to minimize the exposure to the lead and how it was to be cleaned up when they were finished. They had a premiere specialist company in the state come out and make sure none of the lead dust got into our home and they paid someone else to do the cleaning. I thought that was pretty impressive. We plan on using them again.
Description of Work: They replaced 9 windows with Andersen windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Moonworks Home Improvement
Thanks for filling out the Angie's list review! We are glad we could alleviate your concerns about the lead paint and hope you enjoy your new windows!

RUSSELL B.
10/2010
5.0
replacement windows
  + -1 more
They were very good, did a good job and I was very happy.
Description of Work: They put in 15 replacement windows.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Moonworks Home Improvement
Thank you for taking the time to fill out the Angie's form. We are glad everything turned out well and hope you enjoy your new windows!

HURVITZ D.
10/2010
2.0
doors, replacement windows
  + 0 more
Their windows are good that they use but their service was not very good. Their installation was not very good. I had to hunt them down to finish the job. I had to hire someone to finish the installation off the sliding the glass door.
Description of Work: They replaced 3 windows and a they installed a sliding glass door.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$27,000

Response from Moonworks Home Improvement
We deeply regret the issues you faced during your window and door installation. You have every right to be disappointed in our service. Rain delays made this installation particularly difficult and our servicing department had many communication issues when trying to ultimately complete the job. This is not a valid excuse by any means and we don’t want you to think this is “business as usual” for Moonworks/Renewal by Andersen. We pride ourselves in providing the highest level of customer service on a regular basis. Unfortunately, we dropped the ball during your installation in 2008 and strive to avoid similar mistakes. Thank you for your patience and please accept our apologies.

Denise B.
10/2010
5.0
replacement windows
  + -1 more
They were very efficient and they cleaned up well. They were very professional people. We would us the company again in the future.
Description of Work: They installed 8 replacement windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Moonworks Home Improvement
Thank you for the great review. We are glad your experience went well with our company and hope you are enjoying the new windows.

ELIZABETH M.
10/2010
5.0
siding, replacement windows
  + 0 more
They arrived on time and on all the dates they quoted to us. Their clean up was immaculate. Their price is fair, I don't think it is cheap but it is fair. We had a job manager in their office that we could call at anytime and this was great since he was responsive to our needs.
Description of Work: They put in replacement windows and replaced our siding with cement siding on the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from Moonworks Home Improvement
Thank you for taking the time to send in this review. We are glad you were satisfied with our level of service and hope you keep us in mind for your future home improvement needs.

Kelli B.
09/2010
4.0
gutter repair
  + -1 more
They were very professional. He was very up-front about what they could do and what the minimum payment was for the possible work. I was very happy with his honesty.
Description of Work: They came out to consult with me about replacing the gutters. As it turned out, I just needed a downspout replaced, which was too small a job to use them.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Moonworks Home Improvement
Thank you for taking the time to rate our company. We hope you will look at Moonworks again for your future home improvement needs.

Carl M.
07/2010
5.0
gutter repair
  + -1 more
They were good and had good advice, but choose another company. The only negative I had was I did have my toddler with me and he seemed to not know when to stop with the sales pitch.
Description of Work: They came out to give us an estimate.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia M.
06/2010
4.0
gutter repair
  + -1 more
They were professional and I had no problems.
Description of Work: They replaced my gutters.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Moonworks Home Improvement
Thank you for taking the time to post a review on our company. We are glad you were happy with all aspects of the process.

Patricia M.
10/2009
5.0
gutter repair
  + -1 more
They came during the day while I was working. When I came home, my gutters were up. You wouldn't even know they were there. Everything was fine. I was satisfied and got exactly what I requested.
Description of Work: They installed new gutters.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$6,000

Response from Moonworks Home Improvement
Thanks for taking time out of your busy day to give us a rating report. We are happy we could be of service.

PAULINE O.
09/2008
1.0
roofing
  + -1 more
Emil Lannucci was the salesman that came to my house. I paid a deposit of $943, and he said he would start work the following day. This was August 7th. When they didn't show, I called for a few days, and Emil said they were waiting for a permit. I waited a few more days, and then I called again and wrote a letter saying they could refund my money and I would find another company to do the job. Emil finally responded and they started work on the 26th. When they came to do the work, they brought plywood and said they would put it on top of the deck and on the roof. I tried to remind them that the deck and the roof were completely rotted and that it had to be removed before being completely replaced. They said that it wasn't that bad, and they would just put the plywood on top of it. I had to contact Emil, and then they agreed to remove it. When they removed it, they put plywood down only. The roof was completed, but the deck was left unfinished. The workers ignored me, and left without telling me. The next day they were here for only a few hours, and then left again without telling me. I thought they were gone on a break, but they never returned. Someone came around midnight and removed the trash barrel. The nails that were removed were scattered in the yard and never collected. Nails are sticking out of the second floor, and no one can stand in there without stepping on nails. I have been trying to contact Emil, but he has not returned my calls.
Description of Work: They put a new roof on the garage and pulled up the old, rotted deck, replacing it with plywood. They were suppose to replace the deck with thicker wood, but they only left it with the plywood. The full price was to be $2858, but I have only paid $943 so far.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$943

Response from Moonworks Home Improvement
I am writing in regards to a complaint that you posted on Angie's List pertaining to a recent roof installation done by Gutter Helmet. I know that you have been in correspondence with our Installation Manager, Michael DaCosta, as well as had face-to-face meetings with several of our upper management team. As Gutter Helmet prides itself on providing top quality products and service, I review all issues with installations and overall customer service that come into the company. I have been advised of this ongoing issue since the response to your initial complaint dated on October 10th. I have reviewed your original contract and photos of your home and also conducted a series of discussions with each member of upper management that met with you at an onsite meeting dated October 14, 2008. It is my understanding that these gentlemen inspected the garage in question and spoke to you with regards to your expectations. Your concerns were that we did not replace the original wood that was damaged over time with the same type of wood (from original installation 20+ years ago) that was removed. A second concern was the extension of the nail ends that are now visible and protruding through the ceiling. After performing an investigation and researching with the MA building inspector for your area, it has been determined that the roof has been installed according to the building codes that are outlined. The nails must be anchored to support the new shingles, and we are unable to bend or cut these off. Although they are not cosmetically appealing, they are installed in order to insure the warranty of your roof and prolong the life of your shingles. You had mentioned that your expectations for the installation was that we would reuse or supply new nails of the same origin as your original roof, as well as the same type of wood. As mentioned above, your original roof was installed approximately 20 years ago. At this time, we are sure that the nails and wood used in the installation of your roof were the current tools of the trade. As roof materials have changed since then, the materials used to support roof installations have also changed. The planking that was used is no longer industry standard, and the nails that were supplied are the ones recommended by our manufacturer, GAF /ELK. As we always do our best to keep our customers informed, we place information with regards to the wood type that we install on our Customer Acknowledgment form. The first item listed on this form, indicates that we install new Plywood, where needed, in the installation of this roof. All of our customers are required to sign this form indicating that they have read and understand these items. Our records indicate that you signed. In addition, as there was damage to much of your existing planking, you needed additional Plywood. Your contract, which you signed on August 7th, 2008, clearly indicates that we were adding an additional 7 sheets of plywood to your order. I am citing out this information, not to cause you further frustration, but to point out that we are an ethical company that strives to provide top-level service and be as informative as possible about the installation process that our customers go through. Based on these factors, I regret that no money can be refunded. Your installation is in accordance with building code, and with what was outlined on your contract. We have not received payment for these services, and must ask that you pay for the product as agreed upon, in full. We understand that your concern regarding the nail protrusion on the ceiling will not go away, simply because we identify that it is in accordance with building code. As a Gutter Helmet customer we do want you to be satisfied. Therefore, as Mr. DaCosta had outlined in his response on October 24th, we are happy to assist you in installing a drop ceiling on the interior of the garage. He had provided two options for you. The first would be to install 1/2 plywood on the interior for a cost of $575.00, and the second would be to install a tongue and groove system (similar but not exact to the original planking) for $1280.00. These prices cover the cost of materials for the installation, and we here at Gutter Helmet would absorb the cost of labor. Sincerely, Rebecca Morales V.P, Operations-Gutter Helmet

Kathleen O.
08/2008
5.0
gutter repair
  + -1 more
Excellent work; small disputes were readily addressed. When the "helmet" was removed the workmen mistakenly discarded it. [Usually it is left on site while the roof is being installed.] The company replaced it at no charge to us. There was no disagreement; this issue was handled quickly and pleasantly by the company.
Description of Work: Gutter Helmet was installed. It was temporarily removed two years later so that we could replace the roof and then it was replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

Contact information

1137 Park East Dr, Woonsocket, RI 02895

http://www.moonworkshome.com

Service hours

Monday:
8:00 AM - 7:30 PM
Tuesday:
8:00 AM - 7:30 PM
Wednesday:
8:00 AM - 7:30 PM
Thursday:
8:00 AM - 7:30 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Gutters,
Roofing,
Windows,
Insulation,
Doors,
Siding,
General Remodeling,
Electrical,
Energy Efficiency Auditing,
Solar Panels,
Drain Cleaning,
Gutter Cleaning

FAQ

Moonworks Home Improvement is currently rated 4.2 overall out of 5.

Monday: 8:00 AM - 7:30 PM

Tuesday: 8:00 AM - 7:30 PM

Wednesday: 8:00 AM - 7:30 PM

Thursday: 8:00 AM - 7:30 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Moonworks Home Improvement accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Moonworks Home Improvement offers free project estimates.
Yes, Moonworks Home Improvement offers eco-friendly accreditations.
No, Moonworks Home Improvement does not offer a senior discount.
No, Moonworks Home Improvement does not offer emergency services.
Yes, Moonworks Home Improvement offers warranties.
Moonworks Home Improvement offers the following services: Roofing. Energy Auditing. Insulation. Home Improvement.
Handyman. Kitchen & Bathroom Remodeling.

Contact information

1137 Park East Dr, Woonsocket, RI 02895

http://www.moonworkshome.com

Service hours

Monday:
8:00 AM - 7:30 PM
Tuesday:
8:00 AM - 7:30 PM
Wednesday:
8:00 AM - 7:30 PM
Thursday:
8:00 AM - 7:30 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM