Jim Moon started Gutter Helmet of New England in 1993. Gutter Helmet quickly grew and homeowners began asking him to install other products. What started as a gutter protection company, quickly grew into one of New England's premiere home improvement companies, Moonworks Home Improvement. In addition to Gutter Helmet, Moonworks also provides high quality products including; Heated Helmet, Ice Defense, Dr. Energy Saver, and GAF Roofing.
Business highlights
31 years of trusted experience
Services we offer
Gutters Gutter Protection Gutter Covers Heated Gutters Ice Defense System
I would void these guys like the plague. The original estimate for their "Ice Defense" system was # 3700 and I was told I needed to figure a couple of hundred dollars additional to have their electrician connect the wiring. After the install, I come to find out that their electrician actually wanted over $ 5000 to do the wiring. That's right FIVE THOUSAND ! After a months worth of e-mails and calls back and forth they finally hooked me up with a different electrician that said he got calls like these from a lot of their customers and the cheapest he could do it for was THREE THOUSAND. More calls and more e-mails and they finally agree to split the cost (to avoid small claims court), and the units are finally wired up. Of course by now the first winter is over so I never actually turn them on until the following winter. When I finally do get to use them, my first electric bill is almost $300 higher than any previous bill ever. Contacted them about that and never heard back. Just had them on this winter for ONE DAY during the last storm and my bill is almost $150 dollars higher than the previous month ... FOR ONE DAYS USE. A complete and total waste of time and money.
Description of Work: Ice Defence
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$5,000
Bill C.
11/2017
5.0
gutter repair
+ -1 more
It went great!! They were very quick to replace all of my Gutter helmet and did a great job. All of the debris was picked up and the the owner and the staff were all very nice.
Description of Work: Moonworks replaced my Gutter Helmet because the finish had faded on some of the product. They replaced all of my Gutter Helmet under the lifetime guarantee, even though much of the product was still good.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matt W.
06/2017
5.0
gutter repair, roofing
+ 0 more
Very well. Clear communication, punctual, quality installation
Description of Work: Roofing and gutter installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael S.
08/2015
5.0
gutter repair
+ -1 more
First contacted Moonworks for an estimate on installing the Gutter Helmet product on our home. This was based on recommendations from both some friends and our neighbor. The sales / information call was scheduled promptly by the office staff. Our salesperson Emil called on the scheduled day to say he was running a bit late for our appointment and would be about a half hour late. He arrived at the time he said he would and spent considerable time explaining the benefits of this product and compared it to other options, most of which I had tried before with limited success. It was not a high pressure sell and he did the measurements of our house carefully and produced an estimate that would be good for 30 days. We decided to go with the product and had Emil write up the contract. We specified that there was a period that we would be out of the country and he said that would not be a problem and would inform the scheduling person. The job was scheduled for 8/26 as agreed. The technicians arrived on time that day as promised to do the work. They were both pleasant and very professional about doing the job. They worked steadily throughout the day until the job was completed and cleaned up any debris that was left from the old gutter screens, etc. They readily answered any questions that I had, again explained the warranty for the product, and the end result looks excellent. We have not had any heavy rains as yet, but I am certain the product will perform as advertised. I am very satisfied with my experiences with this company and would recommend it to anyone interested in this type of work.
Description of Work: Installed Gutter Helmet system on all gutters at our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for your positive review! Please let us know if there is anything else we can do for you. Keep in mind that as a customer of Moonworks, you are entitled to a 30% discount on any other products that we offer! And of course, give us a call if you experience any issues with the system or have any further questions, we would be happy to help.
Brian M.
08/2015
3.0
gutter repair
+ -1 more
Very poorly. I had to chase Moon Works with numerous calls. The only scheduled visit that was on time was the visit with the salesman, Mr. Iannucci. Please read on. I contacted Gutter Helmet and referred me to Moonworks as the installer. I scheduled an appointment with their salesman Emil Iannucci and agreed to the work and price. Signed contract at end of April 2015. Mr. Iannucci stated about 4-8 weeks. After 8 weeks I tried to contact him via phone and email, no response, several attempts. I called Moonworks several times and finally got an installation date. They installed/repaired gutters, all but the electrical (hidden heat wire hook-up). I was told that the electrician would call me within two weeks to finish. I again, after two weeks called Moonworks and they could not get in touch with their service department, same as earlier. Waited for a call back. I received a call after they called me in error, looking for someone else! I was in the middle of writing a complaint letter to the BBB at that time and told them. They scheduled the electrician for July 23rd. On the 23rd a NO-SHOW! I called them and they had rescheduled for August 4th without the courtesy of a call telling me so. Finally, it was completed per the electrician on August 4th. It took from April 23rd to August 4th for a job that took one to two days. No communications between their departments, no return calls and expect to chase them via phone. They will call you for the end balance owed though, they had no problem with that. One more note, I can't test the work until a snowfall. I hope their work is better than their communication. I also complained to Gutter Helmet about their sub contractor. Gutter Helmet never contacted me about this.
Description of Work: Install Gutter Helmet, repair damaged gutters and install hidden heat wire.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$6,400
Response from Gutter Helmet d/b/a Moonworks Home Improvement
It was nice to speak with you today. As discussed, please let us know of any questions or concerns with your Gutter Helmet system! Sorry again for the delays on our end, as this has been a very busy year for Moonworks, after the winter we experienced last year. We hope that you will find yourself to be a very happy customer for a long time to come!
Paul F.
07/2015
3.0
gutter repair, roof snow removal
+ 0 more
I called Moonworks for a Quote for the gutter helmet with heat cable to help keep Ice dams from forming. They wanted both my wife and I there and offered money off if we were. I found that to be a little gimmicky and a poor sales tactic. They will not give any ball park prices over the phone, they want to come on site and give an exact quote. I begged them to give me a very broad ball park so that I do not waste anyone's time, theirs or mine. But again that is a another tired old tactic, get on site and try to pressure you to purchase. They were very nice and punctual and the gutter helmet seemed top of the line and to be fair the salesman that came was not overly pushy. But the price was way out of any possibility for me. I am a type that spares no expense with quality materials when it comes to house upgrades but this was outrageous. To compare I got a quote for a entire roof a few months earlier from another company and the cost for a whole roof was $3,000 cheaper than the quote I got from Moonworks for just the gutter helmet with the heating cable. In the end I wont be purchasing. This may be a great product but seriously weigh your options.
Description of Work: Quote for gutter helmet.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for your review. Unfortunately our call center is prohibited to discuss prices over the phone. To determine cost, a full assessment must be done. Every home is different and the price can range significantly by a number of factors. It is not that we like to be pushy, it is that we like to be thorough. We apologize if this inconvenienced you. If you were to shop around you would find that other systems similar to Gutter Helmet are in the same price range. We offer a quality product and stand by our lifetime warranty, which is where the cost is justified. Please let us know if you change your mind, as we would be happy to have you as one of our many satisfied customers!
Nancy T.
07/2014
2.0
gutter repair, roof snow removal
+ 0 more
Never had a chance to give them the job. Called to make an appointment for an estimate on installation of Gutter Helmet on approx. 75 feet of roof. Salesperson set up the appointment and promised that we would get a written estimate '...to the penny' guaranteed for 90 days. She also wanted to make sure both my husband and I were both there so the technician could show us samples of Gutter Helmet. The visit would take '...up to an hour' and the technician would carefully measure the work area. The 'technician' showed up 30 minutes early. He appeared completely uninterested in looking around, just glanced at the house. My husband had to insist he walk to the back of the house to see the problem area. He took no measurements, just showed my husband a piece of heating cable and said they'd put it in the gutter and on parts of the roof. Heating cable? We asked for a quote for a Gutter Helmet system. My husband asked for the written quote. He was told no quote was necessary because there 'might be sales' when the work was done. My husband asked for a ballpark cost. Answer: 'around $4500.' Also, we were told they didn't do this type of work until early winter, Thanksgiving at the earliest (??). It appeared that this company really didn't want our business. My husband told me after the guy left that if we only wanted a heated cable, he could buy the cable for around $200 and have our handyman install it for about $500. Two days later, we got an estimate for Gutter Glove Ice Breaker (same type of system Moonworks supposedly sells) for $3500. And they'll do it immediately. Not sure why Moonworks has an A rating---maybe for gutters? Certainly not for Gutter Helmet. Stay away from them.
Description of Work: Sent a guy to give an estimate on what we though was a Gutter Helmet (heated gutter system to prevent ice dams) system.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for taking the time to review Moonworks. I am so sorry to hear that you had a negative experience with Moonworks. Outstanding customer service is most important to us and I apologize that you did not receive that. We appreciate your feedback and will use it for training going forward.
John G.
06/2014
5.0
gutter repair
+ -1 more
HOUSE GUTTERS WERE COMPLETELY CLOGGED WITH SEVERAL BIRD NESTS AND OTHER DEBRIS THE WORKER DID AN EXCELLENT JOB
Description of Work: CLEANED OUT GUTTERES IN FRONT AND BACK OF HOUSE
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for taking the time to review Moonworks. We are so happy that we could assist you with your clogged gutters. Thank you for choosing Moonworks!
dennis S.
04/2014
3.0
gutter repair, energy audit
+ 0 more
The two men who arrived for the "energy audit" appeared to be a sales team rather than sleuths who would aggressively seek out reasons for high heating bills and offer solutions for what they found. Instead, we have nothing to show for the time they spent, not so much as a rebate offer from Mass Save. I'm sure their work, such as roofing and insulation and weather stripping, is performed in a professional manner, but I would not know since we'll never find out. And I would definitely not recommend them for an energy audit.
Description of Work: I selected this company as they were one of the Home Energy Assessment providers for the MassSave program that I felt could do the insulation and air sealing this old house needs. For example, there is no insulation in the basement ceiling. (We had ice dams this past winter, which is a classic sign of poor insulation, a lack of adequate ventilation, and/or air leaks.) To make a long story short, nothing was provided--no rebates and no services. However, there was a sales pitch for their gutter helmet product and a promise that their roofing department would be out to give me an estimate. That didn't happen. Overall, I felt the "energy audit" was a joke and provided no benefit.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
5.0
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Moonworks sent two Building Performance Institute Certified Auditors to evaluate [Removed members name] home. [Removed members name] home was originally built in the 1700's and added onto and remodeled over the years. The Moonworks' Auditors followed standard protocol in conducting the audit. They began by questioning [removed members name] about the problems they were experiencing in their home then went on guided tour of the home and finished by performing a detailed audit of all applicable areas including the exterior, attic, basement and all conditioned space. During the initial questioning, the Auditors heard that the [Removed members name] had ice dams this winter and were experiencing high heating bills. Both conditions were common during this year's severe winter. Ice dams and high heating bills may be the result of poor insulation but can also be caused by other construction issues. Using infrared imaging technology, the Auditors scanned all walls, ceilings and attics for proper insulation. They found that all walls, ceilings and attics had been adequately insulated during previous remodels and there simply was nothing that could be done. The Auditors inspected the basement for potential insulating opportunities but given that the foundation was made of field stones, there were no cost effective measures available under the Mass Save program. Being experts in ice dam mitigation and roof replacement, the Auditors inspected the ice damage and roof condition. The Auditors found that design issues with roof valleys and dormers were the main causes of the ice damming. They also found that the roof was well beyond its useful life (a fact that the [removed members name] knew and had been getting quotes for replacement) and this was a contributing factor in the ice damming problem. In summary, the Moonworks Auditors were very well qualified and did a thorough evaluation of the home. They did not perform insulation work because there simply were no Mass Save measures which could be performed. They offered [removed members name] a viable solution to his ice damming problem and would be happy to move forward with this retrofit solution.
Susan G.
10/2013
5.0
gutter repair, roof snow removal
+ 0 more
aAl went beautifully with both installations - the Gutter Helmet which was done a few years ago and solved the leaf-clogged gutters I had and last winter, the heated roof coils, gutters and downspouts which prevent the ice build-up and melting that creates ice-dams and tremendous damage within the walls and elsewhere. I have a switch in my kitchen which I turn on when snow is predicted or begins to heat the roof, gutters and downspouts. It is a low heat that melts but is not a hazard and the wiring material is a heavy outdoor gauge. I have found that all the materials used by Gutter Helmet for their various products are of very high quality and the products themselves work as advertised. I doubt I will ever have snow, icicles or ice dam problems ever again because the ice cannot build up due to constant low heat and the roof coils melt snow and channel it down to the gutters which have Gutter Helmet over them. It is a perfect solution in my opinion to winter where snow and ice are constant threats and the damage from both can be extremely costly. And, if you use your homeowners insurance to pay for it, your premiums go up or worse, you can be cancelled. I truly do love the Gutter Helmet products I have purchased (the parent company, Moonworks, in Rhode Island, offers several different kinds of products, many of which I have not used....yet). And, the people from Moonworks/Gutter Helmet are terrific as well.
Description of Work: I already had Gutter Helmet installed over the gutters along my rooflines and it works beautifully at preventing debris other than water and tiny pieces of leaves from getting in the gutters and clogging them. Leaves blow off the roof and over the bull-nose edge of the Gutter Helmet which slightly overhangs the edge of the gutters. They used very high quality gutters where replacements were needed and the Gutter Helmet product is also very high quality. It comes in various colors to match the roof of your house and the paint does not chip off. So, after my first experience two winters ago with ice dams and damage, I had Gutter Helmet install wires inside those gutters that are prone to ice dams and icicles and the wires go down the downspout to drain ALL water away from the house and gutters. I also had heated wire loops on the roof. I control all of it with a switch in my kitchen as I wanted control of when the system is on and off. I used a very good and experienced electrician be
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thanks so much for the wonderful review! We love getting all A's! We are so thrilled to hear that you love your Gutter Helmet and Ice Defense system. They really are the perfect combination for New Englanders! Thank you for choosing Moonworks and keep us in mind for any future projects!
Brenda M.
08/2013
3.0
gutter repair
+ -1 more
The sales rep showed up on time. He was pleasant at the get go, and then when I would not commit he proceeded to tell me how awful my current gutters were, how terrible it made my house look and so on and so forth. I told him that I was concerned with the price and he said he understood but that the product is exceptional (which I tend to agree with), but when I was still reluctant to commit he proceeded to tell me that if I didn't buy them at the time of the consultation, he wouldn't be able to get them installed until next year. Seriously? Oh, he was absolutely serious. I specifically asked him, "So what you are saying is that the price goes up $800 when you leave, and that the "Four weeks" you quoted on the work schedule turns into a whole year as soon as you leave. He looked me straight in the face and said, "Yes." Then, I was done. He even told me he "needed his pen back" because I had borrowed it to write his name down on the pamphlet he left with the numbers on it (at my request mind you, he wasn't going to leave me anything until I asked. I didn't intend on keeping his pen. How absolutely ridiculous! I am very disappointed that he thought his high pressure sales would be the best way to go. I liked the product, but the sales tactics are uncalled for and unnecessary if your product is that good you should be able to let your customers "mull it over" before committing to it.
Description of Work: Provided estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$3,895
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for writing a review on Moonworks. I am sorry to hear that you had a poor initial experience. We reached out to you in response to this review and have since installed Gutter Helmet on your home. We hope that you are enjoying your new gutter protection system and would love to hear about your installation experience. We pride ourselves on providing a positive customer experience and hope that we were able to prove that to you.
Isaac H.
06/2013
3.0
gutter repair
+ -1 more
I only had an estimate given. He showed up on time, and was a nice guy. Went through the details, and I had no problems. My only complaint deals with the fact that I don't like high-pressure sales tactics, which this company uses. Keep saying no, the price keeps coming down, the deal keeps getting sweeter, but you have to commit today. I don't approve of this method of estimation. Give me a fair price for a fair job; I want a quote, not a negotiation. If somebody keeps haggling the price, I always feel like I'm getting ripped in the end. After I told them there was no way I would commit to anything today, the guy packed up his stuff and left in a huff, leaving no information or anything behind. Kind of rude. Again, another reason I don't like high-pressure sales. If you can live with this, than they seem like a good company.
Description of Work: Got an estimate for gutters
Rating Category
Rating out of 5
professionalism
4.0
punctuality
5.0
$1,400
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for taking the time to write a review. We wish you the best with your current project and hope you will think of us again for future projects.
claire M.
06/2013
4.0
gutter repair
+ -1 more
When we made the initial contact with Gutter Helmet, my husband and I were expected to be home, and I liked that they wanted us to both be knowledgable about the product. Emil, our kind sales representative met with us for almost 2 hours, and was very very clear and communicative about the product and great at answering any questions. He told us again and again that the company would cost more than others, and indeed he was right. We decided to go for it, despite the cost, since it really made sense for us given our multiple trees, past bird nesting problems, and desire to own our home for the long term. After our meeting with him, we didn't hear anything until we called Emil ourselves and made the commitment. He drew up the papers, mentioned a price increase coming soon, and that we should sign the papers and get the deposit to him ASAP so we could 'lock' into the lower current price. We don't like to be pressured and weren't sure if it was gimmick to get us to buy quickly, so I called the main office in RI and they actually confirmed the price increase, which helped to calm our nerves a bit. Then, we started to receive constant calls and emails from Emil pressuring us to give him the papers and our credit card information. I felt weird leaving my credit card information over the phone, as he suggested, so I called the main office again and took care of it all with them directly, making sure that Emil got the proper credit and didn't complain at all. We knew it would be 6-8 weeks until the product was installed, so we were patient. Then about 2 weeks into the wait, I thought to call and see what the ETA was because we had travel plans coming up. They told me it would be happening in about a week or so. After this point, we had to call and get any information we could about time/exact date...they don't even call the day they are coming. Although the product looks great so far, we weren't impressed with the communications we had with the company. We shall see with time if we ultimately have to never clean our gutters again!
Description of Work: Replaced front gutters entirely, added gutter helmet system to both front and back gutters
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for your comments. We appreciate all feedback we receive and we will use it to improve communications. As a company that strives for excellent customer service, I apologize that you did not receive this. We hope that you are enjoying your Gutter Helmet! Do not hesitate to contact us in the future if you need anything. Thanks for choosing Moonworks!
JOHN C.
06/2013
4.0
gutter repair
+ -1 more
Everything was good except one minor discrepancy. They left six old roofing nails in my driveway along with one gutter helmet text screw and an adhesive coverage. They did not clean up well enough. Other than that, the work was excellent. I would use their services again.
Description of Work: I used Gutter Helmet. They installed a hundred and seventeen feet of gutter helmet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,804
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for taking the time to review Gutter Helmet. Given the scope of the job, and the amount of nails involved, sometimes there are some that get left behind. We make every attempt to clean up to the best of out ability, including using a magnet over the area. I apologize that we did not exceed your expectations in this area. However, I am happy to hear that after many years, you are still a happy Gutter Helmet customer! We hope you continue to enjoy your gutter protection system and keep us in mind for future projects.
Barbara L.
01/2013
5.0
gutter repair
+ -1 more
Like Gutter Helmet enough to have them reinstalled. Both the sales and installation people were very good.
Description of Work: Replaced gutter helmet destroyed when addition was done. We like the product as it keeps the leaves and debris out of the gutters.
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,000
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you so much for writing a review on our Gutter Helmet product. We are glad to hear that you love it as much as we do! Thank you for choosing Gutter Helmet and if you need anything in the future, do not hesitate to contact us.
Johanna O.
07/2012
5.0
gutter repair
+ -1 more
They were here on time and worked continually all day without even taking a lunch break. They did a great job and cleaned up well after themselves. The project was finished accurately and the house and garage look great! After they were finished we noticed that some water was running over the gutter helmet but they explained this was because it was covered with pollen. They came out to wash the pollen away free of charge.
Description of Work: I hired Gutter Helmet to remove and replace the gutters and downspout on my home and garage. They also installed a new gutter helmet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for taking time out of your day to post a review about Gutter Helmet. We hope you enjoy your Gutter Helmet system for many years to come and we thank you for business. If you need anything else in the future, please don't hesitate to call us.
Wendy C.
06/2012
5.0
gutter repair
+ -1 more
They're expensive but it works really well and I'm really happy that we did it. It's a really good product. It exceeded my expectations.
Description of Work: He installed the helmet over our old gutters that were 20 years old. He was able to fix them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you so much for taking time out of your busy day to review Gutter Helmet. We are so happy to hear that Gutter Helmet exceeded your expectations! We hope you enjoy your Gutter Helmet system for years to come. Thank you for choosing Gutter Helmet!
Bob G.
05/2012
5.0
roof snow removal, gutter repair
+ 0 more
They were very good. Everything was accordance to what they said it was going to cost and they did it properly. The punctuality and professionalism was great. I would use them again in the future.
Description of Work: I used them for gutter services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thanks so much for taking the time to write a review on Moonworks. We are so happy to hear that we exceeded your expectations as we pride ourselves in creating customers for life. Thanks again for choosing Moonworks!
Susan G.
12/2011
5.0
gutter repair, roof snow removal
+ 0 more
I called Gutter Helmet in 2007 and set up a meeting with a salesman. He came and took considerable time explaining the Gutter Helmet systerm to me, answering my questions and at my request, showed me products from the so-called competition. They were not even close. Flimsy, cheaply made and definitely not the solution to leaves. After comparing the Gutter Helmet product to the others, I knew that Gutter Helmet was the only way to go and well worth the investment. The installation of the Gutter Helmet was really pretty simple. Since it was done in 2007, I don't remember alot about it. I do remember that it was done quickly and neatly and in a matter of one day, I solved ALL my gutter problems involving leaves. Once the Heating System is installed, I will have solved ALL my snow and ice problems. In one day and forever. I was impressed with the Gutter Helmet experience from the first phone call I made and remain impressed. I look forward to having the Heating System installed in the very near future. What a relief. I can honestly say that Gutter Helmet is one of the best investments I ever made. And, the one of the most reasonably priced, as well. Once the Heater Helmet is installed I will report on how well it works.
Description of Work: Gutter Helmet is the best solution to gutters in existence. It is a terrific product because once installed, it prevents leaves from going in the gutters once and for all. No ladders, no accidents, no headaches. It is very well made and provides a very neat edge along the roof line over the gutters. The replacement gutters that Gutter Helmet provided, where they were needed, were of really fine quality . The system works. And, I will soon be having these talented people back to install the Gutter Helmet Heating System which will prevent ice dams forever. They will be installing heated wires in the gutters and on the roof, front and back, to create channels for the melting snow/ice to travel down into the gutter. They will also be running heated wires down the downspouts to melt snow and ice inside and prevent the gutters from backing up. I will be able to turn the Heating System on and off as needed and if I like, leave it on during a bad storm. I am using the electrician my terrific salesman uses because he is familiar with the system. He came to my house to do a walk-through in advance of the Gutter Helmet wire installation. Two simple switches in my kitchen will control the system and I will never again have ice dams like I had this past February. Ever. No more leaves. Now, no more ice, 5' icicles, and no more ice dams. Ever. Gutter Helmet is a part of Moonworks, the parent company headquartered in Woonsocket, R.I. My salesman for the G H Heating System was terrific and I highly recommend that people call him directly to discuss the products and/or to set up a meeting with him. His name is Bob Sharton and his cell phone number is: (617) 201-4481. Tell him Susan in Dedham referred you so he'll know! He knows his stuff and explains it well. I like Gutter Helmet so much that I will be using Moonworks to do my roof in the next 1-2 years. Gutter Helmet does gutters. The roofing division does roofs utilizing GAF roofing materials. I discussed it with Bob Sharton and now feel comfortable using Moonworks to install my roof based on his explanation of both the process and the materials. The Gutter Helmet experience has been completely positive in all regards. Superior, professional people. Superior, beautifully installed products. I would use the entire family of Moonworks services for all my house-ownership projects based on the experiences I have already had with Gutter Helmet. I like them and trust them with my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you so much for taking time out of your busy day to review Gutter Helmet. We appreciate the glowing review- we love getting all A's! We are so happy to hear that your are thrilled with your Gutter Helmet and will be adding Heated Helmet in the future. We look forward to working with you in the near future. Thank you for choosing Gutter Helmet!
Cheryl G.
07/2011
5.0
gutter repair
+ -1 more
Job went well. Vendor was professional and very knowledgable. Spent a lot of time explaining the product both to me and my husband. Prompt and responsive. No gutter problems since then.
Description of Work: Gutter helmets placed on existing gutters. One gutter along the side of the house was replaced and repair work was necessary due to the former broken gutter. Down spout also replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for taking time out of your day to post a review about Gutter Helmet. I am pleased to hear that all necessary repairs were made promptly and that all issues have been resolved. We hope you enjoy your Gutter Helmet system for many years to come and we thank you for business. If you need anything else in the future, please don't hesitate to call us.
frank A.
05/2011
4.0
gutter repair
+ -1 more
Sales person (Emil) was very positive, professional, and even good with my dog. He came to my home (even on superbowl sunday!) and measured, developed an estimate, etc. The price was quite high. I inquired about ways to reduce the price and he encouraged me to do perhaps just the severe problem area (front porch gutter) first, and do the rest when i could afford. He did not attempt to upsell any other services or offer alternatives to Gutter Helmet. He called a few times to see if I had made a decision, and I informed him that I had decided to wait on this project and would not need Gutter Helmet at this time. Several weeks later, another rep from the company called and told me that there is an alternative (less expensive) option, and he would be happy to send a sales rep to my home to discuss it. This man (i forget the name) was unwilling to discuss it over the phone and attempted to pressure me into yet another sales rep visiting my home. I was disappointed that Emil did not offer me all possibilities when he was in my home. UPDATE: I received a call from Gutter Helmet on 5/10/11 to follow up on this Angie's list posting. The phone rep clarified that the less expensive product (Screen-Mesh) was not available when Emil visited, which explains why he would not have offered that product to me. He was still unable to give me an estimate by phone, and again offered to send a sales rep to my home. He was courteous and apologized for the confusion. I do wish that the phone rep doing the initial follow-up call had the knowledge to answer questions about the product.
Description of Work: Measured and performed an estimate.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thank you for your comments. We appreciate all feedback we receive. When we come out with new products, we want to be sure to let past appointments know about them in case they are a better fit for their individual needs. We are sorry that you decided against our product but thank you for considering us for your home.
Kathryn G.
12/2010
5.0
gutter repair
+ -1 more
It has been fine. I do not recall any problems at all.
Description of Work: I had them put new gutter tops that prevents things from getting into the gutters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Member- Thank you for taking the time to write such a great review of our company. We appreciate all of our customers and love to hear feedback directly from them. We hope you are enjoying all of your extra spare time now that you don’t need to clean your gutters! Thanks again.
Susanne M.
12/2010
5.0
gutter repair
+ -1 more
It has been great. They did the job and did it well.
Description of Work: They put on the gutter helmet on three properties I own.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thanks for taking time out of you busy day to review our company. We are ecstatic that you are pleased with the product and our level of service. Thanks again.
henry W.
12/2010
5.0
gutter repair
+ -1 more
It is great. My husband doesn?t have to complain about having to clean out the gutters. They came when they said they were going to come. They finish in a timely manner. They cleaned up after themselves. We didn?t have to do a thing. They finish in the amount of time they said they would.
Description of Work: We had an addition put on the side of the house. They replaced the gutters on the entire house front and back.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gutter Helmet d/b/a Moonworks Home Improvement
Thanks for the great review (and the A’s) we love A’s! I hope you are happy now that you can avoid cleaning the disgusting gutter grime. We appreciate you taking some of your time to fill out this review on our company. Thanks again.
Dave J.
12/2010
3.0
gutter repair
+ -1 more
My gutters were clogged and they should not have been because of having these gutter helmets. The company came by and left a nos el to spray out the gutters with. The whole reason I bought the gutter helmets was to keep the gutters from being clogged.
Description of Work: I purchased gutter helmets from them.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$2,800
Response from Gutter Helmet d/b/a Moonworks Home Improvement
We apologize for the issues you may have incurred with the installation of our product. Our installation department will give you a call this week to discuss any issues you may be having. Thanks for taking the time to fill out a review on our company. We can always be reached at 800-975-6666.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Gutters,
Roof Ice/Snow Removal,
Energy Efficiency Auditing,
Siding,
Roofing
FAQ
Gutter Helmet d/b/a Moonworks Home Improvement is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 7:30 PM
Tuesday: 8:00 AM - 7:30 PM
Wednesday: 8:00 AM - 7:30 PM
Thursday: 8:00 AM - 7:30 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Gutter Helmet d/b/a Moonworks Home Improvement accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer eco-friendly accreditations.
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer a senior discount.
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer emergency services.
Yes, Gutter Helmet d/b/a Moonworks Home Improvement offers warranties.
Gutter Helmet d/b/a Moonworks Home Improvement offers the following services: Gutters Gutter Protection Gutter Covers Heated Gutters Ice Defense System