WESTERLY GLASS

Got taken out to the ball park. Needed A full view storm door window replaced. Required a minimum $25 deposit or credit card with a 4% up charge to get an estimate. Was told about $190, but, after an employe checked it out and measured the frame said about $170. I thought less $25 deposit. Final bill $235 less deposit and re-used the existing gasket. I was told the estimate was a BALL PARK figure. Horrible customer service.

unknown

We called and made an appointment to have our dining table measured for a glass table top. After taking the afternoon off work for the appointment, they never showed up and never called. We contacted them and they assured us they would be out the following afternoon. We are in a new construction home on a new road so I asked if they needed directions, to which they replied no. Another afternoon off work and another no show for the appointment. This time they said they were unable to locate our house. This was again when we called in as they did not call. Against my wife's wishes I gave them 1 more chance and they promised they would be out the following day. This time somebody did show up. He was unprepared to do the job and needed to borrow printer paper to make a tracing of the table as he didn't have paper. After finishing the tracing I was told it would take about a week. One week after the appointment I called in, as again they did not call, and was told that the tracing wasn't good enough to do the job so they would need to come back out. When I finally voiced displeasure on how this entire process had gone the owner was very rude and dismissive. Eventually went with another local company that completed the work easily and on time. Would NEVER try Westerly Glass ever again.

They said they were going to come out and never showed and havent returned calls.

One of the only companies around that does this work, and they seem to enjoy their business and do a very good job.