R. Patenaude Landscape

Rich Patenaude worked to restore my elderly parent's lawn in their back yard costing them approximately $2000. The next day, there were significant downpours. When the lawn wasn't growing, Rich was contacted to evaluate the situation. He stated that the rain washed away all the loom and grass seed. He agreed to come back to restore what was lost at a reduced cost. (the cost of the materials only) After the second service, it rained again and, per Rich's evaluation of the situation, the rain again washed everything away. A THIRD service, was scheduled but because rain was again in the forecast, my parents cancelled the appointment. Note that the cancellation was on their part, and not Rich. He did not call about the appointment, upcoming weather, or a plan to reschedule. Rich did not deliver on the end product. His assessment was that the rain was the cause of the lack of lawn growth, yet he made no efforts to schedule these services on days without rain in the forecast. He said they "watch the weather as best as we can." I fully realize that weather is not a controllable factor, however, if his services are that sensitive to rain, one would expect greater consideration to be paid to the weather and appointments to be rescheduled accordingly. He was "adamant" (his words) that he would not provide a third service to correct the problem without being paid. He was negligent in his scheduling and has collected money without standing by his product. Rich has been paid over $2200 and there is no lawn to show for that money. Terrible customer service! r