R E Coogan Heating Inc

1. Incident 1-I had a Quietside combo boiler/hot water heater tankless and I knew it was on its last legs. I had RE Coogan come over and work on it last spring. I wasn't at the house at the time so my tenants let them in. They started to do the work without reaching out to me and only talking to my tenants. I recieved a $780 bill for the work that they did on the unit without even knowing what they were going to be doing. This was the first level of unprofessionalism and when I called to complain they argued with me about paying a 3% additional fee for using a credit card. 2. Fast forward 6 months later and the unit that they "fixed" broke again and it was time to replace it. I called up the owner of the company and he drove across the city go give me a quote on replacing the unit. He said nothing about it being a charge to get a quote from him. I didn't end up going with them for the replacement because they were $3,000 higher than the competition. He ended up billing me $225 for the quote. When I called to complain they argued with me for 20 minutes. **This company is deceptive and overpriced. Make sure if they are coming to your house to do any work that you do not make the same mistake I made.

I really wanted to use this company because of their great reviews. I called in mid-June to set up an appointment to see my place to install a heat pump and ductless a/c. Due to my schedule it didn't work out, but Anna was great and took down lots of details and said they would try to do a quote based on the floor plan I emailed. I was really impressed, but unfortunately, I never heard back from them. A month later, Ryan called and was very professional and apologized for not getting back to me during high season. We talked and he seemed very knowledgeable and said he'd do a quote and send it asap. After getting two other quotes that I wasn't happy with, I had high hopes. Nothing arrived. I called back every day for almost 2 weeks. Anna was always great and tried to help, explaining that they were slammed and that Ryan would call me. Nothing. It's now been 6 weeks. Anna gave me a verbal quote and said she'd send it by email. Still nothing. She called to say that a tech could stop by the house and take a look in person, which was great. I asked if she could have one of the technicians call and talk to me through their recommendations. Nothing. Just got off the phone again and begged for the quote. She said she gave it to me verbally, and I asked her to send it again. Still nothing. Very frustrating experience, so have decided to move on. I get it that hvac companies are busy mid-summer. I just wanted to get a quote. If you're too busy to do that, just say so.

Quick and effectively!

They company was unable to send a service tech due to staffing issues. They did however contact via phone and helped me diagnose the problem with the use of multimedia messaging. This help (for which they earned no money but my future business) preventing me from purchasing a new boiler that another company said was my best option. His help ensured that me and my family were safe and though they were unable to help me personally they set my mind and ease and gave me a good plan of action to correct the problem. He helped a fellow navy veteran with a problem without attempting to "cash in" on my problem. I look forward to doing business with him in the future.

We contacted R E Coogan on a Tuesday, and they were able to come two days later. They called before they arrived to make sure someone was home. They were able to rebuild the unit with a part that they fortunately had in stock. If they had not been able to do this, they would have had to cut a hole in the wall in the adjacent room and replace the whole shower unit. This is what a different plumber did with another shower at about 3-4 times the cost.

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Fabulous service and price. I left a message via Angie's List very late on 11/23 that I had a leaking faucet in kitchen. Coogan called me the next morning and said they could be at my house just after noon. They had a job that must have gone over expected time as they were not at my house by 1:15pm so I called the office. Staff called him while on phone with me for status update. He informed I was next stop after his lunch. He arrived about 45 minutes later and assessed that the faucet was leaking through the quick connect clamp and replaced it with a sturdier clamp on faucet in about a half hour charging only $110.00. I was very impressed with this company. They were able to quickly service my needs, for a VERY reasonable price. My daughter was home at time of service and she stated that he was very respectful, professional and cleaned up after himself. Overall a very positive experience... they certainly lived up to their motto..."Cee" the Difference! Highly recommend.

I tried a number of times to schedule an appointment after the 1st cancelation due to a no-heat call they had. I gave them a full 2 week notice when I called them for an estimate over the e-mail. After the cancelation, I tried 3-4 times per telephone call to get confirmation on any day appoint the week of Oct. 12-16. Did not get any confirmation back and low and behold they call on Friday morning, Oct. 16 at 7:52AM to see if they could come and do the work. I completely understood the cancellation as it was the start of the heating season, but to not get back to me on any day on the week of Oct. 12 when it was a week in advance is unacceptable as customer relations. The answer every time I called was "We are still working on the schedule." Not a happy new perfective customer as you can gather. I did not return their calls and proceeded to find some one else.

Great to work with. Use them at my home and business. Always fair and reasonable. Fixed my furnace when other companies told me it was not repairable. Saved me thousands. That was a couple years ago and it is still going. Recommend highly!

They came a couple of times.

They came right out and tried to get me going but my unit was 14 years old. They ordered the unit and were back in less than a week. Very professional and did a great job.

Best price, awesome service. Owner even showed up to make sure all went smooth. Fantastic operation!

The provider came out exactly when he said he would - seriously, to the minute on time! He spent probably close to an hour reviewing the problems, showing me what needed to be done, and discussing methods for preventing problems in the future. He was extremely thorough. His assistant came out the next afternoon - again, extremely prompt; and he spent approximately two hours completing the work noted above. He was extremely professional, friendly, and neat. I was extremely pleased with both the owner and his assistant, as well as the work done and the cost for everything. I would highly recommend the services of R. E. Coogan Heating, Inc. Thank you so much!!

Everything went fine, the work was very good. I would use him in the future.

RE Coogan fitted a new gas fired furnace and a/c unit in fall of 2014. They took away the old furnace and all old parts and installed the new furnace and a/c unit. Their cost was better than a competitive quote, they came within the week to fit and all was complete and up and running within 2 days. This morning, on one of the coldest days of the year, the heating hadn't come on and I did a preliminary check but couldn't find the fault. Called Robert at RE Coogan and within an hour he was at the house and investigating. After an hour or so of testing he found a small safety pin in the furnace had a fault. He went out, purchased a new part and installed it, got the heating up and running. He didn't charge anything for this service. As the instal was less that a year old he wanted to sort this out himself at no cost. I can't say enough good things about this company, their level of dedication to customer service and their and the work they carry out is second to none.

They were fast and efficient.

Very friendly and professional, and responsive enough to come out the same day I called (on a Friday afternoon). I'm very grateful and I will definitely use them again.

It was fine and I was very pleased with their services. The quote they gave me before they came out was actually higher then what they charged me.

*this isn't a review by a chided customer. This is an honest review* Call was placed to them first week of September and left a voicemail. They never responded. Called back 5 days later and spoke to Robin their secretary who was terse. She took my information and said she would get back to me. Again after about week I had to call and ask when they were coming out. This time she had the owner Robert call me and apologize. He said they had put it on their calender but it got lost in the shuffle and he sent someone out I think the same day or the following. They came out and added nitrogen to my a/c and told me they would be back the next day or early the following week to check on it. They didn't return. After 10 days I called them and asked when they were planning on returning and Robin quickly told me that Mark (the gentleman who serviced the a/c) was just walking into the office and that she would call me right back. She never called me back. After a week I decided I would call them and let them know I would go with someone else and as soon as I called and spoke to Robin she said they wanted to schedule it finally. When I asked why they never bothered to call me back sooner, she put the owner on the phone (Robert) and he told me that the reason they didn't call was because it's no longer a/c season, but heating season and that took priority over my a/c. He also went on to tell me that 1.it was my fault because I knew there was an issue with the a/c. 2.That I was unreasonable to assume that they would make my a/c issue a priority when so many people were now calling about their heaters. 3. He had a family activity to attend to (that's one day out of 6 or so weeks) 4. That he was sorry they didn't call but that he was just too busy. 5. And this is where things went completely off track. He told me that if I wanted he could just rip me off and charge me for a new coil and a number of other things to just replace it and that it would cost me 2000$ instead of looking for the leak. He was doing me a favor by not coming out to look for the leak in order to save me money. It wasn't a professional call. Nor was the follow up. I was crazy to let them come back out but he sent Mark to the house that same day who looked for the leak. At the end of it he told me that they would need to replace the coil and that it would cost 1750. (nearly 2000). My gripe is that a phone call takes up 5 minutes of your day to let someone know when you plan on doing the service. I am a paying customer. It shouldn't be we'll fit you in eventually if we get a chance, it should be, we'll see you on x day at around x time. The first time Robert came out to my home and did a service back in June, it was a pleasant experience and I rated them with an A. This time was anything but. Taking 6 weeks to diagnose an issue isn't an acceptable timeline when your home still gets to 80 degrees inside. Had this happened in the winter, that would be, but it's not and it's still hot outside.

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Our heating company went out of business and we did not know who to turn to when we found out that our a/c coil had gone bad during the oil-gas transformation. We had been referred to Mr. Coogan by more than one person and he did not disappoint. They came quickly, and explained the situation in terms we could understand. They gave us a quote that very same day and once we confirmed the price, he had us booked in immediately. Mark was here bright and early Monday morning and with his crew of 2 other men, performed their magic and had our home cooled down with a brand new unit and all the fixings in about 6 hours. They were very professional at all times and very pleasant to work with. I highly recommend this company for a job well done.

Our boiler went out on our house and he came and gave us and he came in and he was highly recommended by our realtor and he was the most competitive priced and he came and got our new boiler put up within a day. He did a great job.

I received this estimate for heating and plumbing work during my home purchase negotiation process. After the sale, Robert and I followed up with a meeting to review what his colleague had looked at during the original estimate, and to discuss the full scope of work I was interested in pursuing. He then provided me with a total estimate for that work. All of that was fine. However, he subsequently called and called and called and left me multiple voicemail messages, all asking about scheduling work for which I had never said I would hire him. His messages were unprofessional bordering on nasty. When I tried returning his calls to explain I was still working on my master plan, neither his office nor his personal voicemail would take messages. He then sent me a bill in the mail for his estimates. ($300 charge.) When I emailed him to say that I did not think it was appropriate to charge for estimates, and that I'd had trouble leaving him a message, he responded with a rude, accusatory, unprofessional message. Needless to say, I do not expect to hire him for the work I need done.

He is awesome. I use him all the time.