Petro Home Services

I am satisfied with a job well done. Technicians answered all my concerns.

We have used Petro for years. Their prices are the highest in the state - ridiculously high. Despite that we continued to use them for years because they had excellent service. No more. Their service has totally deteriorated. We ran out of oil on Friday, Jan. 4 - their fault - we were on automatic delivery and apparently had been scheduled for a delivery in late December which never came (I wasn't checking the guage since we'd always gotten the oil on time). We called and they promised us a full delivery the next day - Saturday - and sent out an emergency 10 gallon delivery. The delivery person reiterated that we'd get a full tank Saturday. By Saturday evening, no delivery. We requested another 10 gallons as we thought we might run out. They promised us . full tank for Sunday delivery, and came and did the 10 gallon delivery (that person also promised we'd get a full tank Sunday). But the tank ran out 4 hours later (something went wrong with that delivery; no way would we have run out of 10 gallons in 4 hours). When we ran out again at 10:30 Sat. morning they promised us a full tank on Sunday (third time that promise was made to us), and sent someone out for another emergency 10 gallons. We had to wait up til 1 am since they had to come into the house to reprime the system. On Sunday we were told - no deliveries on Sunday. Yikes!!! We were told FIVE times by five different people that we would 'get a full tank delivery next day', which did not come . Finally we did get the full tank Monday. We had to stay home, stay up til 1 in the morning, ran out twice, and were misled (to be polite about it) five times. And apparently the policy of no full tank deliveries on Sunday is not know by most of the employees. All in all, I would not recommend Petro to anyone anymore.

Work is yet to be done, every appointment has been postponed.

Original contract price was increased due to "necessary" adjustments required to pass inspection. We agreed because we wanted the job done according to the building code. When the install was done, I asked the installer about the additional work that was supposed to be done. He said it was not on his work order. I call the sales rep and told him all of the work was not completed. over the course of 3 plus months, with no regular responses from the sales rep, he finally came out and took pictures of what was and was not done. I was told it would be resolved as soon as he spoke with his supervisor. another 3 weeks came and went and I was finally able to speak with a supervisor. His response was "this is the first I have heard about this" and I was told the salesman was no longer with the company. After about two weeks, the supervisor finally told me that we would be credited for the additional amounts. We got another oil delivery and it was priced at the maximum amount per our delivery agreement. I called and canceled our oil delivery account. All of a sudden, someone from Petro called me and was concerned about why we were canceling our account. For a large company, they seem to have more issues with communication then smaller, local companies.

I spent 3 days on hold ... no way to leave a message. In desperation I drove to the EG Petro Office which is normally closed on Sundays but they let me in. I had my phone with me with the auto record hold music for their company. They apologised and tried to reach dispatching who said they would send someone right over. They didn't...... and Im now calling other companies. DONT USE THIS COMPANY! THEY WILL NOT BE THERE WHEN YOU NEED THEM!!!

arrived late by 2.5 hours without any phone calls to notify of the tardiness. When dispatch/customer service was called within the window of service to find out whereabouts of service person; I was advised that I had one hour left in the window and that service person would be there within that one hour but on time which he was not and no call from either customer service or the tech to advise that they would be late.

We were not able to schedule the tune-up when it was most convenient for us. We called in August to schedule a tune-up and they weren't able to do it until November. It was not as good as it was this year.

They were right on time. We've used them for 25 years. We would use them again. I like their dependability, value of service, and their quality of service.

I let them know that I don't need the service any longer for this heating season as I only use oil in winter. Now they are trying to charge me $399 for early termination? I let them know in advance that I don't want to renew this year.

install was good but choice of equipment was very poor. should of offered me a different product altogether.

Excellently. The technician was friendly, thorough, and knowledgeable. He answered all our questions and pointed out some issues that needed to be addressed.

Beginning of last summer, again no cool air from the a/c. Petro said the freon couldn't be added & the system needed to be replaced as no parts were available. The salesman from Petro quoted me $12,000 for a new system & pressured me as they were backed up & I could have to wait without a/c if I didn't act quickly. I contacted a a/c service company, the freon was added last year, worked fine all last summer & is working perfectly this summer. The company that added the freon last summer noted that the valves were left loose which would account for a slow leak. I dropped Petro as my provider of oil & all services. Buyer beware!!!

He arrived within window time, checked and cleaned the furnace.

Had an a/c service company add the freon & the a/c was fine all last summer. They also noted that the valves were left loose allowing the freon to leak out over time. Now a year later, on warm days this spring, I have turned the a/c on & it has worked perfectly and not in any need of freon. Needless to say, I am no longer a customer of Petro Oil for oil or any service they provide.

We had a major issue with our furnace ventilation system which they didn't detect. This could have had serious consequences. Another technician came in and noticed right away and fixed it.

Service provider arrived as scheduled and performed the service promptly.

Automatic delivery is great, I never even give it a thought. Response to emergency calls has been prompt and problem always resolved. Service men have been professional, friendly and neat. A bit more expensive than some but happy overall as paying for peace of mind.

I agreed to automatic delivery 3 years ago when my wife and I had our first child and did not want to run the risk of ever having a cold house for lack of oil, or a burner malfunction. About a year ago i reviewed the bill they left and noticed that the cost per gallon was about 35% higher than my sister was paying with a competitive provider in my area. I called and Petro adjusted my rate. Recently I once again received a delivery and was shocked that the billed cost per gallon was about 35% higher or $1.00 per gallon more than my sister had just paid. My sister lives about a 1/4 mile from me, so there shouldn't be that big a cost difference. I got curious and called Petro and provided my sisters address and posed as a new customer, they offered me pricing that was in line with what my sister and other friends paid for oil and actually they set the cap price in line with what their recent deliveries cost. When i challenged Petro they stood by the fact that the price they quoted me was for a new customer and that the market price was based on the average price in the state of Massachusetts. They ripped me off. I canceled my agreement with them immediately. I will not do business with a company that is knowingly price gouging loyal customers. If they are doing it to me, i am sure they are doing it to other unsuspecting customers. What they are doing is criminal and they should be investigated. I WILL NOT DO BUSINESS WITH PETRO OR ATLAS GLEN MOR.

I gave Petro an overall "C" rating because that's halfway between their good score for service and their bad score for prices. I was a Petro customer for approximately 22 years, but I switched to a different company this summer because I could no longer afford Petro's prices. If it weren't for their high prices, I would still be a customer of theirs. IMO, with respect to prices of home heating oil, Petro charges one of the highest per-gallon prices in northern RI. During the past few years I've compared oil prices with friends who bought their oil from other companies, and the prices I paid were always between 60 cents and one dollar higher per gallon than what my friends paid. As a senior on a fixed income, paying a dollar more per gallon is no longer an option for me. I was on automatic delivery for heating oil, and up until a few years ago that was great. However, at least once during each of the past two winters, I had to call for a delivery when the oil level in my tank was almost at the bottom. With respect to having one's boiler serviced by Petro, the service was good, and their technicians were always professional. If you have a service contract, you have the peace of mind knowing you can call them 24/7, no questions asked. But you will pay for the privilege. Overall, my opinion is, if you don't mind paying Petro's prices, you will be very happy using Petro for your home heating needs.

I paid for the first year of service and the next year they billed me twice the rate. I called right away to say I did not want the service plan. They said fine but then continued to send me bills and add on late fees. They continued to call and mail and ask me to sign up for a contracted oil plan, while at the same time charging me late fees for a service that I told them on 3 occasions I did not want. Their cap-ed price plan was over 90 cents per gallon more than I could get from other retailers with similar terms and their over-billing practices are beyond just bad customer service. I would find someone else.

They have been reliable and always respond promptly when there's a problem. They have done great work when furnace needed repairs. It is sometimes difficult, however, to schedule annual furnace maintenance appointment.

The service was done in a timely manner. The staff was very professional

I was experiencing problems with my boiler after a small fix I thought I could do myself left the home without heat or hot water. I called 3 other places that were not able to come out same day, then called PETRO and person on phone sold me a service contract (which I thought weird at first, but in retrospect was actually very nice) they said they could come within the next 2-4 hours, 7 hours later they arrived (I didn't mind the delay because I really wanted the job fixed and done right) and the repair person was courteous, pleasant and answered my questions. He repaired a broken pressure valve that had accidentally been tinkered with and flushed the air out of the line and viola the boiler was working again.

I was with Petro for two years under an auto-delivery and service plan contract and found the service is good but the prices are way, way over market. My real problem is with the initial salesman from "DeBlois" that I dealt with, as the two important questions I asked before signing up were not answered truthfully. I asked if the price quoted was a promotional price or one typical of future deliveries; I was told I could expect the same levels relative to competition. However, unlike the first delivery, all subsequent deliveries were at least $.50/gal. above other full-service companies I have used (I checked within a few days of some deliveries). The second problem is that in my initial call I asked if I would be serviced by DeBlois or another company, and I specifically asked if Petro would be involved, since as a new resident of Narragansett I asked around and had been warned to avoid Petro. The salesman at DeBlois said there was no connection, but as it turned out DeBlois and Petro are the same company. So in sum, I found the service to be competent and courteous, but the prices for both oil and boiler service to be very high. As I am writing this well after the last delivery, my agreement has now expired and I am no longer a Petro customer.

I am not happy with them. Their prices have gone up and I think their involvement has been less. I don't think they are as good as they used to be. They are a full service oil company. I have a maintenance contract with them and they do the oil for two boilers. I think their prices have gone up significantly for long-time customers. I guess their quality is okay and they are responsive. I was thinking of changing, but they talked me into staying.