Contain My Dog, Inc

Prior to signing a contract with Steve, owner of Contain My Dog, he was very friendly and helpful. He was prompt at scheduling the installation and had slick marketing materials and videos to send us prior to coming. However, Steve’s in-person professionalism and follow-up after installation left much to be desired. We wish we had read the other reviews here prior to booking. After walking him through our property, Steve was quick to have us sign a contract stating that we would have to pay for any follow up concerns after the fence was installed. When the fence was sloppily placed around two areas in our yard and we asked Steve to make it right, he refused and said we would either have to pay or fix it ourselves. Ultimately, after threats, profanity and unprofessionalism, we were forced to fix the fence ourselves. Steve sent the materials via UPS and texted “you’re welcome” like he was doing us a favor. We will be servicing our fence through another, more reputable company, and would never recommend Steve to anyone. That is, unless you want to spend $2,200 to ultimately do it yourself the way you want it.

I am a dog person and was always suspect of electric dog fencing and couldn't find any good reason why I'd ever want to shock my dog to help them stay in the yard. I thought it was too cruel, plus I wondered if it really did work. Then we adopted Lulu, a 3 year old yellow lab rescue. From the moment we took her home she had a penchant for running away all throughout the neighborhood. Over time, this did not get better despite our best efforts in training her to say in our un-fenced yard. The breaking point came one day when I was away on business and my wife was taking care of my 2 boys (ages 4 and 2 at the time). In just one day Lulu ran away THREE times and each time my wife had to pack up my screaming, whining boys in the car and drive around the neighborhood yelling the dog's name. As a final straw, we watched her dart in front of a moving car without a care in the world. We were fortunate that nothing happened to her especially since the boys were standing right there. Something had to be done. We explored physical fence companies but they were costly and frankly, it would ruin the open, wooded landscape we love about our property. In doing our homework, we explored other electric fencing companies and while they were less expensive in some cases, I questioned their ability to train the dog in "one day". Plus, I generally question the low cost providers of ANY industry since I know that typically the customer pays for the decreased price in one way or another. I called Steve at Contain My Dog. His salesperson was helpful and spoke from personal experience about the efficacy of the electric dog fence itself, but mostly the training process. It took a few weeks for Lulu to be completely trained. Steve took his time with her and made sure she was ready for the next real life "challenge" before we moved on. Installation was really not a big deal at all. I was nervous about tearing up the driveway to bury the cable but the line was very slight. Not a big deal at all. I appreciated that 90% of my questions were answered on the phone and I didn't have to deal with a pushy salesperson at my house for an hour or more. It's been almost a year and Lulu actually waits in the yard while she watches us go across the street to put my son on the bus every morning. Dogs and people come and go, but Lulu stays in our yard. We even put the cable way back into the woods so that she can still explore back there. We now have the peace of mind that Lulu is safe and we don't have to drag my boys around the neighborhood searching for my missing dog! I would recommend this company to anyone who takes training seriously, loves their dog and wants to keep them safe from harm.

Provider installed invisible fence and provided two collars for my dogs. He explained training was hundreds of dollars more and since we had had a Pet Safe fence in the past, we'd be well able to train the dogs ourselves ("it's very simple"). After a technician came out to set up the fence and collars, he brought the dogs around the fence border on the property (about two acres) and gave them each an initial shock. We were instructed that for the next two weeks we were to take the dogs around the boundary three times per day so they could get used to the warning signal that emits from the collar. Also, they were to be leashed whenever outdoors. We followed the instructions. Our younger dog, lab/golden mix ran through the boundary after her first week of solo containment. She expressed no discomfort whatsoever when she passed on a DAILY basis. I called the owner, Steve Schwartz, who told me to begin the two-week training all over again. He also had me perform testing on the system and collar via the telephone, but refused to come out unless I paid him for a "housecall." After her second two-week training my younger dog again ran through the wired border. I called Steve on numerous occasions thereafter. He had me perform the same tests on the system. Again, he refused to come out to our property even after he established that one of the "guaranteed for life" collars was dead, I had to meet him in Warwick to get a replacement. Ultimately after numerous phone calls and arguments with Steve, he told me that the "system" is only guaranteed if you have K-9 Contain & Train train your dog. Now I can see why he filled us with false promises of being able to train the dogs ourselves ("it's very simple") -- the old "gottcha." I've spent over $2,000 on this system. I had extra wire installed so my dogs could enjoy over two acres of our property without our worrying about their safety and containment. The fence has NEVER worked for my younger dog. I truly cannot say one positive thing about this company nor its owner. He is a condescending, rude con-artist who I'm sure will be making a "disappearing act" as soon as his business practices are exposed on a larger scale, leaving his customers high and dry with those lifetime guarantees he boasts on his website.