Doug's Lawn Care

Excellent job

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I could not be more pleased with the work done by Doug's Lawn Care. Doug was very responsive and came right out to evaluate the work that needed to be done. He had a quote for us within a few days. Once we agreed on the work/price, he immediately went to work getting all the necessary dig safe information. Literally, the next day, the markings for the utilities were there on the sidewalk. The landscaping work did have to wait a little bit because we had a solid week of rain, but as soon as it cleared up Doug and crew were out early and got everything done that day. He then followed up a couple days later to make sure we were happy with the work that was done. My front yard is transformed, I would not hesitate to hire Doug's Lawn Care again.

did not call this company

I am going to hire them in future. I wasn't thrilled with the results but I think he promised too much. It was so cheap and he promised too much. It ended up being hard for the guys to get it done. I am going to hire them again because I want to talk to him about it. He hasn't called to follow up but I had other plans for them. I had two jobs that I was going to give them.

He did not return my call and after a couple of days, I reached out to him again. That call ended in my hanging up on him because I did not appreciate the way he spoke to me or his lack of professionalism. He later called and apologized for his behavior and we agreed to start over. I should have listened to my instincts. Doug and his crew arrived to begin and things went well for the several days the work took to complete. The yard looked amazing for 2 months. Doug did return twice to adjust the sprinkler heads for lawn areas not being reached by the sprinkler system. On August 1, 2015 I texted Doug with a picture of a lawn in deep trouble. A YEAR later we are still trying to resolve this issue. All we asked of him is to stand by his product and the work he performed. He has assured us that "all he wants is for us to be happy" I can assure all of you, we are not! Early this spring he agreed the sod needed to be replaced. He asked if he could remove a fence piece to fix the problem and was told he could. Now he refuses to answer our text messages, answer the phone or respond to emails we have sent. At this point, I felt we have no other option than to warn others of his practices. Between my wife and I we have sent approximately 26 text messages, attempted more phone calls than I can count and sent two e-mails. What few responses we have received have mostly been to chastise us for bothering him. He has been very unprofessional on several occasions and we have been left with an $8,000.00 lawn that is dead. I wish I knew how to attach a picture of what Doug's Lawn Care thinks we should be happy with. Before Doug's Lawn Care we have always been able to trust the recommendations on Angie's List. Up till now we have only used contractors and services on Angie's List, now I'm afraid that trust has been broken.

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He only treated the lawn once and then forgot about me. He apologized for forgetting and I told him I understood. My lawn has more crabgrass than it ever has because he missed my treatment. But when he treated my hemlock for the little mites they get it seemed that he only treated the front of them because when we were trimming them we found that the back was very bare and had been attacked by the mites. I called Doug and very nicely told him there was a problem and never heard back from him. I called him again over the holiday weekend and never heard back so I called him again last night (Wednesday night) to leave a message and I called him AGAIN this morning and he was very upset that I had woken him up and unwilling to help with my issue. Had be responded to my calls it would not be necessary for me to call him so many times.

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We were very happy with the maintenance through the summer. The crew almost always came on a Friday so that the lawn was done for the weekend. The fall cleanup was done slightly later than I would have hoped, but I was ultimately very happy with result. They removed every last leaf from all areas around the house including all of the garden areas. Doug was also always available by phone and responded to any issues we had.

They arrived on time and were pleasent. They left the area spotless. They did a great job and I was pleased with the service.

It was excellent. He is extremely honest, he was extremely hardworking and did an excellent job. He was extremely responsive.

He did not show up. He did not call to cancel. How terribly irresponsible

Did a great job, property looked much better after service was provided, all the beds were clean, leaves gone, weeds gone, etc. Discussed trimming bushes and ideal times to do so. Would use again and would recommend his services to others.

Everything went just as planned.

Please print this review. A professional landscaper should never act this way. Home owners have the right to get the job done the way they want it as long as they pay the agreed price.

I had him come down and take a look at the work. It was very poor, I would not recommend him to anyone. We had a 12 pm appt scheduled. He didn't show up until an hour later and he never called to say he was running late. I called him because I had to be somewhere at a particular time. I asked if he was still planning to come and he answered the phone and that he was in a meeting and that he was running late. He was very unprofessional. He looked at the yard and my proposal and said he would send me an estimate and he never did.

So far so good. Too early to give a true evaluation.

Very responsive to my inquiries. Pricing fair for service.

They're doing a great job. They come on time, very responsive on the phone, prices very competitive and the scheduling is very convenient and the billing is also very convenient. Overall, efficient.

Work performed meticulously; we are extremely pleased with the work effort and results. Doug was professional and provided suggestions to help the lawn recover from the harsh winter. Over the years, we have used other lawn care services. Doug's work was by far the best cleanup and prep we've ever had. We would highly recommend him to help others with their lawn care. In addition, his price was very reasonable. Our yard looks terrific!