Buckley Heating & Cooling

Zero stars. They delivered oil to my house last week without notice despite having asked to receive a courtesy notice via phone, text or email the day prior. They charged me 5.09 a gallon. It cost $700 to fill half of my oil tank. I called to have them explain this price to me…They said my cost is based on my usage. I’m a single mom of one who keeps the heat at 62 when away and never higher than 67 with a Nest thermostat. My oil is only for heat. When I asked them to explain what that meant they put me on hold for 5 minutes. When they returned they told me they have submitted my request to cancel my service with them. I am outraged. Please don’t ever use them unless you like to throw money away. Reported to BBB

Buckley charged me $5.919 per gallon of propane. Amerigas, located 1 mile down the street, quoted me $2.71 for the same product. Buckley did not offer to adjust my bill, this is why I am switching to Buckley. BTW it is extremely difficult to determine lowest cost for propane delivery in the state of Rhode Island.

Excellent! The pre-customer service was excellent, and the tech who came was most professional and thorough! Thank you!

I bought a new condo in RI recently. Needed to update the a/c system. It took Buckley longer to call me back for the first estimate than the other 3 companies I called -- they didn't return my call for four days. I had used them for years in past homes and was hoping to use them again in my new condo. the salesman was very good when he came and got me an estimate quickly. I met some resistance from my condo board and the salesman came back to double check some technical issues (came a half hour late with no call) but again was very professional and nice. My Board asked some questions and requested a full proposal. I told them they would have it Monday. I emailed the salesman on Saturday,....called him Monday am.....he called me back on Tuesday am and said he didn't realize I had left him a message on Monday -- and after two or three minutes on the phone, he had to take another call, would call me back in five minutes. Its an hour later and I haven't heard. I'm going to look for another provider, I guess Buckley is too busy.

I used them a couple of years ago. I think it was $120.

They come annually.

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Service tech arrived 8:30 a.m, checked relief valve and began to replace, then determined expansion tank should also be replaced. Left after 10 minutes, said would be right back, but don't turn on the water. After no one returned, we called back after noon, office said they didn't know where he was or what was up, would check and call back. Said they had the part, he would be back and they would call first. No call. Didn't return until 4:45p.m., no call to explain, no water all day. Came in, spent less than 20 minutes to finish job. Even tho minimum labor charge of one hour @ $105 per, they charged for 90 minutes despite only spending 30 minutes here. Called to complain about labor overcharge, tough luck. This is second billing dispute with Buckley about a repair, first time they changed out a part that turned out was not the problem, had to come back to fix what was really wrong, charged us for both repair visits until we complained and got adjustment - for the parts only. We have been propane customers for over 7 years with automatic pay, it is obvious that counts for zero.

They have a great service contract. They are very thorough with their explanation of services. They respond quickly if there are any problems. They are very thorough. They do automatic fills. They are a little expensive.

I've used them for over 20 years. They have been excellent and provide excellent service. Their prices are competitive. I got behind through the loss of a job and they were very lenient and helped me through that period.

They were on time. They did everything that they were supposed to do. They talked me out of doing things that I thought I needed to do and I liked that. Their prices were fine.

They need to respond to telephone calls and need to listen to problems. They did not do any of this. They came out without knowing what the problem was with a service man. When I called to get some response they never responded. The office staff is good but not the sales rep.

Did not go well overall. I would not call them again for anything, in fact I got my brother to look for another supplier.

It was an excellent experience. They didn't try to sell me something I didn't need. Another company tried to sell me an $8000 product and this guy told me I could just fix it, that option worked for me.

We just bought a brand new house. The builder had used them. We had them come over to light up the pilot lights. I don't recall how much we spent. My husband took care of that. They came out. They were very prompt and courteous. There was no problem. They did not have to do any extensive work. I will consider using this company again in the future.

I will know on Wednesday what the results will be. However, this has happened before and the results have been excellent. I anticipate that this will be the same.

They are reliable in their delivery pattern. Only once recently did the level get so low as to cause me some concern. We are on an automated delivery schedule which otherwise usually gets us a delivery in plenty of time. So I now check the tank level myself on a more regular basis. As for the prices, they started out reasonable and comparable to others in this state, but their propane prices have on occasion (albeit infrequently) been much higher than some of their competitors. There was a recent issue with a previous delivery company for which Buckley surprisingly refused to help, but that issue finally got resolved on its own.

I have a yearly service contract with Buckley Heating and they do whatever is needed to keep my oil furnace operating effectively. Since they have been coming, I have not had any problems with my furnace and they do any adjustments, that need to be done.

I AM A VERY LOYAL CUSTOMER OF THESE GUYS. I WOULD CALL THEM FOR ANYTHING RELATED TO HEATING AND COOLING. THEY INSTALLED THE HEATING AND COOLING SYSTEM A FEW YEARS BACK AND I HAVE RECOMMENDED THEM MANY TIMES SINCE.