Boucher HVAC - R Inc

AJ responded quickly. I was out of heat. He said Ed would be there at 8:00 am. Ed was on time and very knowledgeable He showed me exactly what was done and what’s needed in the future. Very professional. Will use them going forward Thanks Ed.

I would like to explain how incompetent and uncaring this company is to their clients. They came to my sons home to change a filter on his oil tank and the end result was 25% of the oil tank spilling into his basement. He is a very conscientious homeowner and thought he could work responsibly with the company which was his first mistake. This company will take no responsibility for the fact that they left a beautiful home smelling like heating oil. His only request was that he would be made whole in the end. Absolutely irresponsible horrible company that should not be in business.I advise anyone to do your homework and read these reviews they are real.

I used Boucher on 8/25 for a routine servicing of my Oil Furnace/Tank, the individual performed the work on site for approximately an hour to 90 minutes, I didn’t bother to double check the work performed because I assumed everything would be in order and that the tech was competent. I went to the gym after work and was notified via a frantic text from my tenant that there was a large amount of oil in the basement due to the filter on the side of the oil tank not being properly tightened by the tech. I contacted Boucher immediately and they had another tech come over and clean up the oil that night with some type of oil absorbent product and a cherry deodorizer product as well. Fast forward to the next day where my initial contact begins with the owner of Boucher HVAC, right off the bat the owner brings to my attention that I “was not billed for prior work” that occurred in May 2019 for the replacement of an oil measurement device on my oil tank, so that statement by her really set the tone for a negative interaction going forward. She also mentioned to me that this was obviously a very rare occurrence but that she was sure that I have had a few oil spills in my basement before, which was a totally bizarre and contradictory statement, I can’t say that massive oil spills in my basement are a normal occurrence. I found the owner to honestly be dismissive, barely sympathetic and she tried to brush me off at every turn. She never really took ownership of the situation, she never showed up at my house to assess the scenario, she would merely delegate her underlings to come out to do damage control. I wonder how she would react if this occurred in her home? I made a grave error in judgement early on in this process by electing to not utilize their insurance company because I assumed that Boucher would provide me with a comprehensive and thorough cleanup of my basement and I assumed that I would be made whole again, but that never really occurred. Boucher did provide me with some complementary work that included replacing an oil line, replacing corroded fittings on the furnace and providing me with small compensation for the loss of oil, along with replacing the wood on the bottom of my basement stairs to mitigate the odor. They also had a few techs come over and spray some type of Odor Kill Spray which was honestly only a temporary band-aid on this overall odor problem. As a last ditch effort I contacted Boucher to suggest having a restoration company come along to complete this cleanup/mitigate the odor, she again sent her techs out to assess the scenario and they came by, gave me the run-around again and left. Below you will see photos of the initial oil spill, and obviously this was cleaned up, but you can imagine how something this substantial would completely compromise/warp the integrity of a basement and your home going forward. Two months later and I still have odors in the basement along with the first floor as well. I’m sure the owner will respond to this and try to make herself and her techs look like angels and that they “did everything they could” to mitigate this event, she’ll probably also complain about my Father getting aggressive on the phone with her office, she’ll probably complain about my initial demands of wanting a new complementary furnace/water heater installed as ridiculous, she'll probably mention that I signed a release of liability in exchange for the minimal complementary work performed which is fine……..but the fact is I still have lingering effects from this utterly ridiculous clown-show scenario transpiring , thanks to Boucher HVAC.

Great, Technician was knowledgeable and on-time

I wouldn't recommend them. I had an appointment for 12:30pm. They called and said they'd be late, which is fine. Then called back and said they could be here at 3pm, but I'd have to pay overtime rates. I said "But I had an appointment for 12:30. I understand that your service guy might run late, but at 3pm you begin charing another $65/hr." It wasn't my fault that they were running late, and in who's world is overtime kick in at 3pm?

It went great! Our forced hot air furnace kept shutting down. I called 4 different companies, even emergency numbers, no one called back. Then tried Boucher HVAC in Wakefield, RI. I called the main number, after hours and left a message. They called me back within the hour. They were completely booked for the next day so I used their After Hours Emergency Service. Rob was at my house in under an hour and he was the best. Found the problem right away, fixed and explained everything, showed us how to program our thermostat. Very neat, pleasant and obviously an expert in HVAC, done in under an hour. They are now our Heating and cooling company!

Very well, on time, clean and professional in all aspects of the job.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

Brad was thoughtful and accommodating with scheduling and the completion of project was within the time expected. Very knowledgeable, neat and a pleasure to have in our home. All his employees have the same work ethic and are also neat, punctual and extremely conscientious. Has called back several times to make sure everything is working well and to make sure we didn't have any additional questions. Really took our needs into consideration when proposing the right configuration for our home. Will be using them from now on!

Rob showed exactly as scheduled. Made the appointment with Brad only a few days earlier. Work took about 6.5 hours. On the fly, Rob was able to correct an issue with the boiler draft that was identified by RISE earlier that morning. And also replaced the expansion tank which was not part of the original work order. All the copper piping looks great and no leaks. New heater provides plenty of HW with a high recovery rate. Brad recommended this model due to it's superior insulation and all-stainless steel construction... I was looking along these lines, as it worked out. Rob set the boiler at 130* and the mixing valve output at 120*; explained how to adjust if necessary. Explained the priority zone operation for the zone valve controller. Very happy with this installation; should outlast my lifetime !!

When I contacted Brad on Sat he was able to schedule me in for Monday but I needed to postpone till Friday. This was no problem either. Rob showed at 08:30 as promised. The work was completed w/in 3 hours. Everything works fine. There was a little hic-up with the 120V connection right after Rob left (controller lost all power), but that was just a lose wire nut and I fixed that myself. Everything is working great; I've been watching the reset control modulate the boiler temp as the out door air temp goes up and down.

.

cleaned my boiler

Rob arrived on time and completed the work within an hour as they had estimated. The new access point allows easy access for the appropriate rigid/reusable filter. He also properly sealed the unit, and left the space clean. As an extra bonus he cleaned the filter for us. We had called them a couple of weeks ago to repair another unit that had stopped working during one of the heat waves last summer. We didn't have time to deal with it until this month. When I called to inquire about service, they apologized for not being able to come that day (friday afternoon), and made an appointment for the Monday morning. Rob arrived on time, and fixed the unit within a couple of hours. He was careful to explain all the things he checked and what he did to find the problem. Problem solved. I am very impressed with this company. They are friendly, perfectly professional, willing to answer any questions, able to schedule repairs within a very reasonable time, and the price is also reasonable. It is such a relief to find a company like this to deal with our heating and cooling system.

unknown

Just bought the house and noticed the attic AC unit was putting out weak cold air and condenser unit was not functioning. Brad sent out his partner Rob who found the issue w/ the condenser right away. Rob check both the basement blower and attic blower, check filters, blew out drain lines, recharged one of the condenser units. Explained all he was doing very well.

We researched central air conditioning for our 1935 house and concluded that a ductless mini-split system was the way to go. A neighbor had recommended Boucher, so we called them and Brad, the owner, came down to do an estimate. He spent almost 2 hours studying the house and making recommendations. We had a detailed proposal in a few days. We got an estimate from another company that was considerably higher, so we went with Boucher. They started the work a week before scheduled and completed it in less than 2 days. The crew consisted of Brad's son and another employee. They couldn't have been nicer or more professional. They also brought in a carpenter the first day to do the hole drilling and several other tasks. He, too was excellent. Brad himself came in several times to check progress. Their office manager was also great--very prompt and friendly. We got a lesson on using the remote control to operate the units, which we've used so far for the heat pump. It's so effective that we'll probably be able to avoid using our oil fired furnace next fall and early spring, thereby saving hundreds of dollars. Haven't used the a/c yet, as it's been a very cool spring so far, but I anticipate it will do an excellent job cooling and dehumidifying the house--and it's virtually silent. If there are any problems, they'll be right down to check it out--and I definitely trust them on that. A town inspector came in to sign off on the work. He spent less than 5 minutes and commented about 3 times on what a clean job it was. In summary, I can recommend Boucher with no reservations.

He was exceptional, gave us several options and showed us exactly what the problems were/would be in the future. He worked into the evening, after dark and made extensive repairs to the unit. We have since had him return to work on our furnace and other AC unit. Again, his approach was very straightforward and he gave us a few options for repair. He did not insist on the most costly solutions, and we were very happy with the information he gave us. CUSTOMER SERVICE!!! A+++++++++++++ There are not too many people who still offer excellent customer service while providing first-rate service and experience. I wish there were more of these people out there. He's super. We really lucked out. Made a major contact, and we are already recommending him to all out friends.

I first learned of Brad Boucher two years ago through the manager at a local hardware store. We were just recovering from a late winter flood (so called and quot;once in a hundred years floodand quot;) and needed my home furnace checked out immediately. Though he was leaving on vacation the next morning, Mr. Boucher came over that evening, took apart the furnace, tested the parts and replaced those in question, and had us up and running before leaving that night. Then, last year he performed routine annual maintenance, and this year was here to do the same when I requested he also replace our corroded 60 year old oil lines and install our new water heater.For each of these last two years, he has called when a year elapsed, set a service time with us, and arrived promptly at that time. At each visit, he has worked quickly, efficiently, keeping the cost down and within estimate. I am a home grown handyman, so I have some knowledge of the work he is doing. At each visit I have overseen the work as it progressed and was pleased with the quality, thoroughness, and efficiency.